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Customer Q&A

  • All(65)
  • Product Information(41)
  • Stock Status(5)
  • Payment(2)
  • About Shipping(15)
  • Others(2)
Q

If I'm in Australia, will an EU plugged A6 coupled with a AU universal adapter plug work?

By Bertazzo Aug-16/2018 09:45:42

A

Hello Bertazzo,

We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, is the Anet A6 available from EU warehouses? Both G-W-4 and G-W-5 show over 30 pieces in stock, but the latest message about it in May 17th says they are out of stock. What is the current situation? Thank you for the response.

By Juho Jun-10/2018 20:23:58

A

Hello Juho,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, do you have the printer in your warehouse in Europe or only on China? If you have it in Europe, how much the shipment to Germany does cost?

By Ramil May-17/2018 13:51:26

A

European warehouses are currently out of stock, and transportation costs are based on the logistics method you choose.

Q

hola disculpa la impresora también trae el filamento o l o debo de comprar aparte?

By alex Oct-26/2017 21:56:45

A

Hello alex,

 

There is not filamento in package contents.You should buy it by yourself.

Q

Hello, Is there any real plan to restock the EU or UK warehouse? Thank you.

By Adrian Oct-09/2017 19:42:23

A

Hello Adrian,
We are sorry we don't have this plan yet.

Q

Does Anet A6 3D support TPU filament? Which models of Anet printers do support TPU filaments?

By Shahin Oct-01/2017 05:30:15

A

Hello Shahin,
Thank you for your inquiry.

It supports multiple 3D printing filaments: ABS / PLA / HIPS.

Let me know if you need any help.

Q

Is there an estimated re-stock date for the EU-Warehouse? When will it be available again?

By Felu Sep-25/2017 16:12:48

A

Hello Felu,
We are sorry we don't have this plan yet.

Q

Hi, Is the US plug version 115 and 220v or just 115v, thanks.

By Max Sep-25/2017 12:27:02

A

Hello Max,


Voltage: 110V/220V 

Q

I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

By Douglas Garcia Aug-16/2017 22:13:05

A

Hello Douglas,

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

By Douglas Garcia Aug-16/2017 21:57:26

A

Dear Douglas,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

If I'm in Australia, will an EU plugged A6 coupled with a AU universal adapter plug work?

By Bertazzo Aug-16/2018 09:45:42

A

Hello Bertazzo,

We will send an adapter with all our products according to the order's country of delivery.


Q

hola disculpa la impresora también trae el filamento o l o debo de comprar aparte?

By alex Oct-26/2017 21:56:45

A

Hello alex,

 

There is not filamento in package contents.You should buy it by yourself.

Q

Does Anet A6 3D support TPU filament? Which models of Anet printers do support TPU filaments?

By Shahin Oct-01/2017 05:30:15

A

Hello Shahin,
Thank you for your inquiry.

It supports multiple 3D printing filaments: ABS / PLA / HIPS.

Let me know if you need any help.

Q

Hi, Is the US plug version 115 and 220v or just 115v, thanks.

By Max Sep-25/2017 12:27:02

A

Hello Max,


Voltage: 110V/220V 

Q

Where can I find the instruction manual for the printer?

By Yair Jul-17/2017 11:58:26

A
Q

it can easy to assemble or operate?? how can i use it ?? can its support dll file or perasolid file?? external operating softwear needed or not???

By akshay parekh Jun-30/2017 12:53:51

A

Hello akshay, 

Assembly is simple and suitable for DIY customers.

File format: G-code,STL 

Customers just need to offer the file you need to print.

Have a happy day!

Q

have the anet a6 printer hot bed?

By have the anet a6 printer hot bed? Jun-14/2017 17:36:09

A

Hello have, 
Thanks for your inquiry.


Please note that it has hot bed

Q

Supports wood?

By Arek Jun-10/2017 22:33:12

A

Hello Arek,

No, it does not support wood.

Thank you for your inquiry.

Q

Can this printer use other than the listed filaments?

By John May-29/2017 22:57:14

A

Hello John,

Please note that it only supports multiple 3D printing filaments as below: 

ABS / PLA / HIPS.


Let me know if you need any help.

Q

can this printer print rubber parts from rubber filament? i need a printer to print rubber parts for my headset. are there any similar rubber like filaments that i can use in case that this printer does not print with rubber? also how is the resolution prints on this 3D printer?

By Gerardo Molano May-02/2017 09:25:58

A

Hello Gerardo,

It can not.

Q

Hi, is the Anet A6 available from EU warehouses? Both G-W-4 and G-W-5 show over 30 pieces in stock, but the latest message about it in May 17th says they are out of stock. What is the current situation? Thank you for the response.

By Juho Jun-10/2018 20:23:58

A

Hello Juho,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, do you have the printer in your warehouse in Europe or only on China? If you have it in Europe, how much the shipment to Germany does cost?

By Ramil May-17/2018 13:51:26

A

European warehouses are currently out of stock, and transportation costs are based on the logistics method you choose.

Q

Hello, Is there any real plan to restock the EU or UK warehouse? Thank you.

By Adrian Oct-09/2017 19:42:23

A

Hello Adrian,
We are sorry we don't have this plan yet.

Q

Is there an estimated re-stock date for the EU-Warehouse? When will it be available again?

By Felu Sep-25/2017 16:12:48

A

Hello Felu,
We are sorry we don't have this plan yet.

Q

Is this printer coming from the China warehouse or from the Spanish warehouse?

By Daniel Apr-30/2017 17:49:02

A

Hello Daniel,

Please note that it will ship out from China warehouse. 

Q

I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

By Douglas Garcia Aug-16/2017 21:57:26

A

Dear Douglas,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Hello good day, I wanted to buy your printer in the kings when it was at 171 € but I could not and now that I can this the very high price for my purse. Could you give me some discount? If they accept I will give you enough propaganda between my social networks and friends, you will not lose.

By Jose Vicente Anton Coy Feb-01/2017 18:31:21

A

Hello Jose,

Thank you for your inquiry.

So sorry but we have no right to offer discount, please refer to the price shown on the item page. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

By Douglas Garcia Aug-16/2017 22:13:05

A

Hello Douglas,

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

What is the lowest priority line shipping cost to Bangladesh and through which carrier? And how long it may approximately take? Thanks in advance :)

By Sopan Aug-02/2017 17:25:57

A

Hello Sopan,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

What is the lowest priority line shipping cost to Bangladesh and through which carrier? And how long it may approximately take? Thanks in advance :)

By Sopan Aug-02/2017 17:25:56

A

Hello Sopan,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

will this product get stocked in the UK / Europe. because the risk of import cost disappears when shipping from there, and the shipping time or cost will probably drop when shipper from those places to NL also. Thanks

By jesse Jul-02/2017 18:52:24

A

Hello jesse,


We are sorry this item in stock in CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, How many time does it take to arrive, using the DHL (HK) shipping method to Miami, USA?

By Francisco Jun-20/2017 13:50:23

A

Hello Francisco,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, is it possible to send it in multiple packages so i dont have to pay fees for big package in my country?

By Mystify Jun-09/2017 17:36:56

A

Hello Mystify, 

Thanks for your inquiry.
Please note that the system will dispatch each order automatically.

According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


Q

Is there an option to get this shipped from the eu warehouse

By Laurens May-18/2017 19:37:12

A

Hello Laurens,
You can check http://www.gearbest.com/m-goods-sn-191842602.htm?wid=3

Q

Is this item coming from the Sapin warehouse?

By Daniel Apr-30/2017 17:48:00

A

Hello Daniel, 

Please note that it will ship out from China warehouse. 

Q

En cuanto esta valorado el paquete? Para saber el precio al pasar por aduanas. Gracias.

By Ruben Mar-05/2017 12:17:44

A

Hello Ruben,
We declare it as it's real value.

Q

can you ship it to Greece with plain AIRMAIL REGISTRED?EMS shipping is way too expensive!!!

By Konstantinos Feb-16/2017 18:53:12

A

Hello Konstantinos, 


Thank you for your inquiry.

I am sorry we can only ship it to Greece Via Expedited Shipping.

Q

Hello good day, I wanted to buy your printer in the kings when it was at 171 € but I could not and now that I can this the very high price for my purse. Could you give me some discount? If they accept I will give you enough propaganda between my social networks and friends, you will not lose.

By Jose Vicente Anton Coy Feb-01/2017 18:33:26

A

Hello Jose,

Thank you for your inquiry.

Sorry but we do not have right to offer discount, please refer to the price shown on the item page.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi, i want to purchase the 3d printer, can you declare a value of 20 euros in order to avoid import tax fees? Thank you, Luca!

By lucaonida Dec-11/2016 16:45:53

A

Hello lucaonida,

We don't declare goods as lower value

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.