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Customer Questions & Answers

  • All(44)
  • Product Information(29)
  • Stock Status(1)
  • Payment
  • About Shipping(14)
  • Others
Q

I would like to know what is the average life time of the brush head. About how long until it needs to be replaced? Thanks

By Thiago Aug-21/2018 03:48:05

A

Hello Thiago, 

The brush head is recommended to be replaced after 3 months.

Let me know if you need any help.

Q

You can specify the shipping cost of € 22 per tax

By Gytis Jun-10/2018 20:09:49

A

Hello Gytis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you ship the electric toothbrush to Bangladesh

By Ashnaf Mahbub May-26/2018 06:07:49

A

Hello Ashnaf,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail    15-28 business days    $3.58    

Expedited Shipping    15-25 business days    $11.20    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Hi ;) I bought you today the Xiaomi Soocas toothbrush. Can you please send me a french-chinese electric adapter ? Thanks.

By Ataf May-11/2018 17:51:09

A

Hello Ataf,
We will send an adaptor according to the order's country of delivery.

Q

Does it have a two minute timer?

By Kevin Apr-07/2018 18:55:39

A

Hello Kevin,


Yes, the duration of the cleaning mode is 2 minutes. Thank you.

Q

Is eu plug included?

By Natalia Mar-27/2018 16:43:30

A

Hello Natalia,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, Is it possible to ship this item to the following address in China? Yu hua qu, Zhufeng 218, Building number 60-2, number 704 ( 裕华区,珠峰大街218号,水榭花都60号楼2单元704, 地址2: 是客户编号) Regards, Ararat

By Ararat Mar-18/2018 20:52:56

A

Hello Ararat,

We are sincerely sorry that we are unable to ship the item to China.Hope you may understand us.

Q

Hello, I want to buy a white oval Soocare X3 toothbrush. However I am unsure how to choose the silver button option over the golden one. In the pictures you see both. The Video of the girl talking about the brush has also a silver button, but the overlaid picture has a golden one. Thank you!

By Vitorio Feb-22/2018 21:53:02

A

Hello Vitorio,

The Button is golden oval.Thank you.


Q

Hello. Is white oval new 2nd updated generation ?

By Konstantin Feb-01/2018 12:21:50

A

Hello Konstantin,
Thanks for your inquiry.

Yes, the white oval button is the updated version. 

Q

Hello. Is the white oval the upgraded (updated) version ? Is there a difference in this ones and xiaomi x3 ones ?

By Konstantin Jan-31/2018 20:26:21

A

Hello Konstantin,

Yes,it is white oval the upgraded (updated) version.

This compared to the smaller toothbrush toothbrush difference is: 1.life is longer than the xiaomi, 2.the internal motor is slightly stronger xiaomi, 3.body buttons are for the metal buttons (millet is plastic ).


Q

I would like to know what is the average life time of the brush head. About how long until it needs to be replaced? Thanks

By Thiago Aug-21/2018 03:48:05

A

Hello Thiago, 

The brush head is recommended to be replaced after 3 months.

Let me know if you need any help.

Q

Hi ;) I bought you today the Xiaomi Soocas toothbrush. Can you please send me a french-chinese electric adapter ? Thanks.

By Ataf May-11/2018 17:51:09

A

Hello Ataf,
We will send an adaptor according to the order's country of delivery.

Q

Does it have a two minute timer?

By Kevin Apr-07/2018 18:55:39

A

Hello Kevin,


Yes, the duration of the cleaning mode is 2 minutes. Thank you.

Q

Is eu plug included?

By Natalia Mar-27/2018 16:43:30

A

Hello Natalia,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, I want to buy a white oval Soocare X3 toothbrush. However I am unsure how to choose the silver button option over the golden one. In the pictures you see both. The Video of the girl talking about the brush has also a silver button, but the overlaid picture has a golden one. Thank you!

By Vitorio Feb-22/2018 21:53:02

A

Hello Vitorio,

The Button is golden oval.Thank you.


Q

Hello. Is white oval new 2nd updated generation ?

By Konstantin Feb-01/2018 12:21:50

A

Hello Konstantin,
Thanks for your inquiry.

Yes, the white oval button is the updated version. 

Q

Hello. Is the white oval the upgraded (updated) version ? Is there a difference in this ones and xiaomi x3 ones ?

By Konstantin Jan-31/2018 20:26:21

A

Hello Konstantin,

Yes,it is white oval the upgraded (updated) version.

This compared to the smaller toothbrush toothbrush difference is: 1.life is longer than the xiaomi, 2.the internal motor is slightly stronger xiaomi, 3.body buttons are for the metal buttons (millet is plastic ).


Q

Hi, is the Black and Gold the updated version with the Oval button?

By lionel Dec-04/2017 05:59:43

A

Hello lionel,
Thanks for your inquiry.

Yes. It is the the updated version with the Oval button.

Q

Hi does this come with an Australia plug? Or do i need to use an adaptor?

By Brian Oct-13/2017 13:47:13

A

Hello Brian,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with Aus plug? Or do we need an adaptor?

By Brian Oct-13/2017 13:22:30

A

Hello Brian,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi! This item is in stock?

By GreyWolf Jul-11/2017 05:11:28

A

Hello GreyWolf,

Yes, this item in stock now.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

You can specify the shipping cost of € 22 per tax

By Gytis Jun-10/2018 20:09:49

A

Hello Gytis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you ship the electric toothbrush to Bangladesh

By Ashnaf Mahbub May-26/2018 06:07:49

A

Hello Ashnaf,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail    15-28 business days    $3.58    

Expedited Shipping    15-25 business days    $11.20    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Hello, Is it possible to ship this item to the following address in China? Yu hua qu, Zhufeng 218, Building number 60-2, number 704 ( 裕华区,珠峰大街218号,水榭花都60号楼2单元704, 地址2: 是客户编号) Regards, Ararat

By Ararat Mar-18/2018 20:52:56

A

Hello Ararat,

We are sincerely sorry that we are unable to ship the item to China.Hope you may understand us.

Q

If I order from Eu-warehouse, I don't need to pay a tax?

By Dan Jan-24/2018 13:24:01

A

Hello Dan,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.


Q

Do you ship the toothbrush to Ukraine ?

By Nikita Jan-23/2018 10:20:36

A

Hello Nikita,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

HI, your answer is quite unclear. If I choose korea address, I cannot process the order.

By Dan Nov-12/2017 10:23:33

A

Hello Dan,

Because the limit shipping method,this item can't be shipped to your country now. We will improve it as soon as possible.

Please kindly choose other available items.    

                                                                                           

Please let me know if you need further assistance for your order.


Q

Isn't it possible to ship to Korea? Can't we order it in Korea?

By young hyun Nov-05/2017 07:07:35

A

Dear young,


Thank you for your inquiry.

It can be shipped to Korea.

We will ship it from CN warehouse.

Q

Isn't it possible to ship to South-Korea? Can't we order it in South-Korea?

By young hyun Nov-05/2017 07:03:11

A

Dear young,


Thank you for your inquiry.

It can be shipped to Korea.

We will ship it from CN warehouse.


Q

Why you do not ship this to South Korea? I cannot proceed my order.

By Aaron Nov-01/2017 07:43:02

A

Hello Aaron,
We can ship to your country via

Priority Line    5 - 7 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    FREE SHIPPING    


Q

Why this product cannot be shipped to Ukraine?

By Dmytro Oct-18/2017 14:22:06

A

Hello Dmytro,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!