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Customer Q&A

  • All(22)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping(10)
  • Others(1)
Q

Is it possible to send to Argentina? Pleeease

By Ivan Feb-27/2019 21:15:04

A

Hello Ivan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

ship to brazil?

By onyae Jan-07/2019 15:33:33

A

Hello Onyae,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

can you ship to Algeria

By nabil Dec-10/2018 19:15:16

A


Hello Nabil,

   


Yes, we ship to Algeria.

Q

How much time is for Slovakia?

By Marek Nov-21/2018 16:53:48

A

Hello Marek,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can it ship to Turkey?

By Baha Nov-05/2018 08:42:11

A

Hello Baha,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

how much time is for israel?

By M.V Oct-23/2018 21:19:00

A

Hello M.V,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

possible to ship in philippines

By marx Sep-08/2018 11:36:04

A

Hello Marx,
We can ship to philippines.

Q

can i get shipped in india?

By fakhruddin Aug-31/2018 10:17:02

A

Hello Fakhruddin,
No, we can't ship to India.

Q

Is this pen also suitable for weed or liquid only?

By Allan May-22/2018 12:06:53

A

Hello Allan,


This item is for liquid only, sorry. 

Q

How many days does the order insurance cover my product?

By Sergio Feb-18/2018 14:49:19

A

Hello Sergio,
It will takes 3 months for shipping problem.

Q

ship to brazil?

By onyae Jan-07/2019 15:33:33

A

Hello Onyae,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

Can it ship to Turkey?

By Baha Nov-05/2018 08:42:11

A

Hello Baha,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

possible to ship in philippines

By marx Sep-08/2018 11:36:04

A

Hello Marx,
We can ship to philippines.

Q

Is this pen also suitable for weed or liquid only?

By Allan May-22/2018 12:06:53

A

Hello Allan,


This item is for liquid only, sorry. 

Q

What's replacement atomizer use for this kit please send me a link

By Num Jun-24/2017 14:30:33

A
Q

include betteries ?

By jack Feb-13/2017 12:16:36

A

Hello jack,

Packing Contents

Package Contents: 1 x Smok Vape Pen 22 Battery ( 1650mAh ), 1 x Smok Vape Pen 22 Clearomizer, 1 x 0.3 ohm Dual Core ( Pre-installed ), 1 x Replacement 0.3 ohm Dual Core, 1 x USB Charging Cable, 1 x English User Manual    


Yes, there is a battery in the package.

Q

Hello, how many days does it take to get to Brazil?

By Lucas Fonseca Feb-02/2017 14:59:56

A

Hello Lucas,

Thank you for your inquiry.

http://prntscr.com/e5hf1k, for your reference.  

Thank you, Let me know if you need any help.

Have a nice day!


Q

do you have the replacement coil heads for this?

By Daniel Jan-03/2017 02:24:02

A

Hi Daniel,



Thank you for your inquiry.

Could you please check here: http://www.gearbest.com/clearomizers/pp_425057.html?wid=21 

Have a nice day!



Q

I would like to know how many ml is the tank?

By holgerweigelt Dec-08/2016 17:55:57

A

Hello holgerweigelt ,

It is 2-3 ml.

Q

I would like to know how many watts of power the vaper !? 40w? 50w 60w? or more?

By nelson Nov-17/2016 14:01:54

A

Hello nelson,

Thanks for your inquiry.

It is 30W.

Have a nice day.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

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Q

Is it possible to send to Argentina? Pleeease

By Ivan Feb-27/2019 21:15:04

A

Hello Ivan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

can you ship to Algeria

By nabil Dec-10/2018 19:15:16

A


Hello Nabil,

   


Yes, we ship to Algeria.

Q

How much time is for Slovakia?

By Marek Nov-21/2018 16:53:48

A

Hello Marek,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how much time is for israel?

By M.V Oct-23/2018 21:19:00

A

Hello M.V,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

can i get shipped in india?

By fakhruddin Aug-31/2018 10:17:02

A

Hello Fakhruddin,
No, we can't ship to India.

Q

How many days does the order insurance cover my product?

By Sergio Feb-18/2018 14:49:19

A

Hello Sergio,
It will takes 3 months for shipping problem.

Q

Hello there. Are you sending items to brazil?

By leo Sep-02/2017 21:46:38

A

Hello leo,
Yes, we can ship to your country via

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    15 - 30 business days    $2.53    


Q

Hello, how many days does it take to get to Lithuania?

By Airidas Mar-24/2017 19:23:25

A

Hello Airidas,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Do you send it to Turkey ? If you are sending how long does it come ?

By Halit Jan-03/2017 17:58:40

A

Hello Halit,

It can be shipped to Turkey.

Here is the estimated delivery time after we ship it: http://screencast.com/t/CIU4nvC48BW

We will try our best to ship it in 2-5 business days after we receive the payment.

Thanks for your attention.

Q

hi i want 28 this produkt how much if i buying from you 13 euro ? sincerly delibas

By Şahin Dec-30/2016 21:15:30

A

Hello Şahin,

Thank you for your inquiry about buying wholesale with Gearbest. In order to cooperate better, please kindly visit our brother website: www.volumebest.com for bulk orders. We will try our best to help you to finish your order as soon as possible. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Caso a alfândega do Brasil não deixe o produto passar, o produto é enviado de volta ao remetente, caso isso aconteça, o reembolso é possível?

By Marcus Fabio Sep-13/2017 03:24:49

A

Hello Marcus,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html