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Customer Questions & Answers

  • All(61)
  • Product Information(52)
  • Stock Status(2)
  • Payment
  • About Shipping
  • Others(7)
Q

When the cell phone will be available again?

By Obed Escobar Sep-26/2017 23:12:23

A

Hello Obed,
We are sorry this item is out of stock.

Q

HELLO IS IT OTG THANKS

By canesin Jun-19/2017 21:01:08

A

Hello canesin, 
Thanks for your inquiry.


There is no OTG 



Q

The back case is black?

By Brandom Jun-07/2017 23:52:41

A

Hello Brandom, 
Thanks for your inquiry.


Please note that  back case is GRAY

Q

Hello good day!!! Comes with Silicone Protective Case?

By Robson May-08/2017 18:14:52

A

Hello Robson, 

There is no Protective Case

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
User Manual: 1

Q

the film is included? sorry for my english.

By Tom Apr-18/2017 05:29:32

A

Hello Tom,

There is no film in the package.

Please check the package contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
User Manual: 1

Q

Hi, Does the product include casing and screen protector? Thanks

By Michael Mar-08/2017 23:15:42

A

Hello Michael,

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
User Manual: 1    

There is a back case in the package and no screen protector.


Q

hello.have you silver color?

By χρηστος Feb-09/2017 15:19:59

A

Hello χρηστος,

Sorry we don't have silver color.

Q

helo,what is HK-2 or EE

By χρηστος Feb-09/2017 15:14:32

A

Hello χρηστος, 


Thank you for your inquiry.

They are different warehouse,if you select HK2 warehouse,we will ship from HongKong,if you select EU warehouse,we will ship from England.


Q

I want to buy another charger because mine is defect. Where can I buy a new charger?

By Robin Feb-05/2017 15:08:08

A
Q

How can i conect this product with my windows laptop_?

By nikos ladopulos Feb-02/2017 12:20:54

A

Hello nikos, 

Thank you for your inquiry.

You can connect it via bluetooth or a USB cable. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

HELLO IS IT OTG THANKS

By canesin Jun-19/2017 21:01:08

A

Hello canesin, 
Thanks for your inquiry.


There is no OTG 



Q

The back case is black?

By Brandom Jun-07/2017 23:52:41

A

Hello Brandom, 
Thanks for your inquiry.


Please note that  back case is GRAY

Q

Hello good day!!! Comes with Silicone Protective Case?

By Robson May-08/2017 18:14:52

A

Hello Robson, 

There is no Protective Case

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
User Manual: 1

Q

the film is included? sorry for my english.

By Tom Apr-18/2017 05:29:32

A

Hello Tom,

There is no film in the package.

Please check the package contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
User Manual: 1

Q

hello.have you silver color?

By χρηστος Feb-09/2017 15:19:59

A

Hello χρηστος,

Sorry we don't have silver color.

Q

I want to buy another charger because mine is defect. Where can I buy a new charger?

By Robin Feb-05/2017 15:08:08

A
Q

How can i conect this product with my windows laptop_?

By nikos ladopulos Feb-02/2017 12:20:54

A

Hello nikos, 

Thank you for your inquiry.

You can connect it via bluetooth or a USB cable. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

How can i conect this product with my windows laptop_?

By nikos ladopulos Feb-02/2017 12:20:54

A

Hello nikos,

Thank you for your inquiry.

You can connect it via bluetooth or a USB cable. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Este aparelho possui giroscópio?

By Kelmo Feb-02/2017 02:26:13

A

Hello Kelmo,

Thank you for your inquiry.

Sensor: Accelerometer, G-sensor, Proximity sensor, Ambient light senor 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello and happy China New Year ! Tell me if this phone has a breathing light ? Tell me if this phone has HOTNOT technology ?

By neil Jan-29/2017 13:52:25

A

Hello neil,
No it doesn't have breathing light and the HOTNOT technology 

Q

When the cell phone will be available again?

By Obed Escobar Sep-26/2017 23:12:23

A

Hello Obed,
We are sorry this item is out of stock.

Q

helo,what is HK-2 or EE

By χρηστος Feb-09/2017 15:14:32

A

Hello χρηστος, 


Thank you for your inquiry.

They are different warehouse,if you select HK2 warehouse,we will ship from HongKong,if you select EU warehouse,we will ship from England.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, Does the product include casing and screen protector? Thanks

By Michael Mar-08/2017 23:15:42

A

Hello Michael,

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
User Manual: 1    

There is a back case in the package and no screen protector.


Q

Hey! My name is robert better knowned as redzonerobert on youtube. i hit 15k subscribers 1 week ago and i wanted to have a giveaway. i came across this awesome phone and i was wondering if you could give me two of these phone i would review one on my youtube channel and sponsor you and i will tell everybody about your phone on my social media's:) if you are down doing this you can contact me gmail > roberthdgamer1@gmail.com . your phones are so awesome and dope i would sponsor you in all of my videos! Thank You! -Robert

By Robert Kolbeins Feb-01/2017 21:13:27

A

Hello Robert, 

Thank you for your inquiry.

Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi! Can i have a free sample for review on my italian youtube channel? Thanks and having a good day!

By DavideLolli97 Dec-08/2016 18:51:45

A

Hello  DavideLolli97,  
Yes, you can .

Thanks for your inquiry.


Q

Does this phone support wireless charging because I already have elephone wireless charger

By G Ola Teriba Dec-04/2016 11:58:51

A

Hello G,


Sorry, it does not support wireless charging.

Thanks for your inquiry.

Q

I am from Malta. Will this phone be good to use here?

By Sonia Oct-12/2016 18:58:29

A

Hello Sonia,

This item is unlocked for Worldwide use. 

Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/2100MHz
   4G: FDD-LTE 800/1800/2100/2600MHz


Q

hello' in italy send Standard Shipping Italy Express???thanks

By maurizio Oct-12/2016 12:57:24

A

Hello maurizio,

Yes. It is Italy Express if you select Standard Shipping. Please add the item to the cart and proceed to checkout, you will see all the shipping methods before you pay. Thanks for your support.  


Q

I just orderd this phone but i read it doesnt support greek.can i cancel this order and buy an other phone?

By Lampros Sep-22/2016 17:29:57

A

Hello Lampros, 
It supports Greek language.

Please feel free about this issue.

For more issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Best Regards