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Customer Questions

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Q

Does it support ONVIF Profile S ?

By unixkasz Oct-24/2018 17:01:29

A
Hello unixkasz,For your issue, please kindly note:Yes,it can.
Q

Good day, which type of TF card does it use? SD or SDHC or SDXC?

By Hein Feb-05/2018 10:28:22

A
Hello Hein, It can use TF card, like regular Kingston TF card not sd card.Let me know if you need any help.
Q

hi, do you have a UK plug for this model please? I need one with a UK plug please. Thanks!

By Andrew Mayer May-12/2017 08:04:56

A
Hello Andrew,We will send an adapter with all our products according to the order's country of delivery.
Q

The camera SV3C SV - B01W - 720P HD is menu language Polish https://www.youtube.com/watch?v=veXHsqlkddY

By jetu Mar-03/2017 23:24:16

A
Hello jetu, The menu does not support Polish language. Thanks for your support.
Q

Hi, Could you say me where is insered the SD card in the camera ? I'm asking you, because ididn't see in the photos. And, the camera even with the SD card insered is water proof ? Wich software i use to control the image and the recording ? Is a proprietary software ? Thanks.

By Rafael Nov-19/2016 22:15:25

A
Hello RafaelThank you for your inquiry.1. You will need to open it to install card;2.It is waterproof;3. You do not need to download the software Thank you, Let me know if you need any help.Have a nice day!
Q

when the camera detects motion, it start recording in tf card? what is the maximum distance that this works?

By goncalo Oct-22/2016 10:23:05

A
Hello goncaloIt can be set to record all the time and then detect the motion action to issue an alarm.Or set to detect motion to start recording.It is intuitive to see in the APP Lane set up.Please feel free to contact us if you have any questions.