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Customer Questions & Answers

  • All(38)
  • Product Information(14)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(18)
  • Others(3)
Q

What s the weight in normalise?

By Phil Jan-21/2019 17:11:49

A

Hello Phil,

I have already found information about the product you want for you:

 Weight: 14.5kg

Let me know if you need any further assistance. 


Q

do you ship in Italy..?? how long will it take I I ordered it today? many thanks

By ryan Dec-15/2018 19:32:22

A

Hello ryan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, do you ship to Paris, France? If I buy it today, how long would it take to get to my home? thank you

By Rodrigo Terpoli Dec-05/2018 19:10:25

A


Hello Rodrigo,

   


Sorry, no more shipping method to France.

Q

Hi, I live in Norway, can you send the product there, I select check out and the app charge me the double amount of price.

By Alem Zeballos Dec-04/2018 07:15:56

A

Hello Alem,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I wish to buy your bike do you ship it to Croatia

By Karlo Skelin Sep-13/2018 16:07:31

A

Hello Karlo, 
Yes,we do.

Q

do you ship to Chile

By Aldo May-13/2018 05:40:23

A

Hello Aldo,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Do you ship to Spain?

By jorge May-09/2018 18:59:19

A

Hello Jorge,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Do you ship to the United States?

By Randie May-05/2018 20:18:38

A

Hello Randie,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hi, can you send to japan? Regards

By Lorenzo May-01/2018 03:19:33

A

Hello Lorenzo,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

is this the worst faq page is ever seen, i think yes. on one post you say max payload ist 100kg on the next post 75kg and on a third post where usere is specific asking "are you sure" the answer is again 75kg......... also answers with there is not such data.... come one maybe you can work so in asia.

By Gregor C. Apr-25/2018 12:44:28

A

Hello Gregor, 
The max loading: 100kg

Let me know if you need any help.

Q

What s the weight in normalise?

By Phil Jan-21/2019 17:11:49

A

Hello Phil,

I have already found information about the product you want for you:

 Weight: 14.5kg

Let me know if you need any further assistance. 


Q

do you ship in Italy..?? how long will it take I I ordered it today? many thanks

By ryan Dec-15/2018 19:32:22

A

Hello ryan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

is this the worst faq page is ever seen, i think yes. on one post you say max payload ist 100kg on the next post 75kg and on a third post where usere is specific asking "are you sure" the answer is again 75kg......... also answers with there is not such data.... come one maybe you can work so in asia.

By Gregor C. Apr-25/2018 12:44:28

A

Hello Gregor, 
The max loading: 100kg

Let me know if you need any help.

Q

How fast does it go on just electric power?

By Customer Feb-13/2018 19:18:26

A

Hello Customer,

It could go as fast as 20km/h.

Thank you for your inquiry.

Q

Hello, you state that the maximum payload is 75 KG, but on the official specs from the Xiaomi website I get !00 KG https://files.xiaomi-mi.com/files/qcycle/QCycle-EN.pdf Would you be so kind to clarify? Have a good day

By Guido Oct-13/2017 12:22:40

A

Hello Guido,
The max loading: 100kg

Q

What is the maximun weigh that qicycle suport?

By Pedrp Sep-26/2017 10:02:25

A

Hello Pedrp,
Thank you for your inquiry.

The max loading: 75kg.

Let me know if you need any help.

Q

On XIAOMI product sheet it is indicated that payload is 100 kg! So this bike can hold one100 kg weight driver. Please correct your data.

By Tamás Sep-25/2017 06:54:06

A

Hello Tamás,

For the item, please note that the the max loading is 100kg.

All of our products are sold as described.

Please feel free to order anytime.


Q

When will be possible to get your app for this bike in Spanish or English?

By Federico Jul-09/2017 17:05:16

A

Hello Federico,
Thanks for your inquiry.

Sorry, the language of the APP cannot be set in Spanish or English.

Q

Hello, Is it possible to get a copy of the certificate that the product has the EN15194 standard ? It's for a shipment in France. Thank you

By Leonard Jun-30/2017 13:10:33

A

Hello Leonard, 
Sorry, there is no the document for it.

Please feel free to ask if you have further pre-sale questions.

Q

STANDARD CERTIFICATION Hello, I would like to buy your product for France. I have read that your Mi Qicycle respect the EN15194 certification. Is it possible to get a copy of the certificate of qualification ? It necessary to get discounts from the State. Thank you

By Leonard Jun-30/2017 13:00:49

A

Hello Leonard
Please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, I would like to ask if this item is planned to be stocked on eu warehouse? Secondly I would like to know which is the safest way to ship it in order to have less chances for extra taxes. Thank you

By Panagiotis Sep-01/2017 12:08:31

A

Hello Panagiotis,


This item in stock in CN warehouse only.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How long is it sent when I paid? Is the product available now?

By Aldroid Jul-24/2017 08:38:37

A

Hello Aldroid,

Yes, it is available now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, is possible to have invoice for this product? I live in Italy. Thanks. Alessandro

By Pini Aug-08/2017 06:35:35

A

Hello Pini

Yes, you can download the invoice of the order after the shipment of the order.

Thank you for your inquiry.

Q

Hi, do you ship to Paris, France? If I buy it today, how long would it take to get to my home? thank you

By Rodrigo Terpoli Dec-05/2018 19:10:25

A


Hello Rodrigo,

   


Sorry, no more shipping method to France.

Q

Hi, I live in Norway, can you send the product there, I select check out and the app charge me the double amount of price.

By Alem Zeballos Dec-04/2018 07:15:56

A

Hello Alem,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I wish to buy your bike do you ship it to Croatia

By Karlo Skelin Sep-13/2018 16:07:31

A

Hello Karlo, 
Yes,we do.

Q

do you ship to Chile

By Aldo May-13/2018 05:40:23

A

Hello Aldo,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Do you ship to Spain?

By jorge May-09/2018 18:59:19

A

Hello Jorge,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Do you ship to the United States?

By Randie May-05/2018 20:18:38

A

Hello Randie,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hi, can you send to japan? Regards

By Lorenzo May-01/2018 03:19:33

A

Hello Lorenzo,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

Hallo, can you deliver in Germany? Is there custom fee? How many days currently for delivery in Germany? Many thanks!

By Miller Apr-08/2018 07:17:59

A

Hello Miller,

Please click the arrival notice botton and fill in your information,when the item back in stock we will send you e-mail.

Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. 


To know more about tax, please review our terms and conditions in the link below:

http://www.gearbest.com/about/terms-and-conditions.html


Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html

You may also like to contact your local customs office for more detailed information. 


Q

do you ship to calgary?

By ankie Mar-10/2018 11:39:35

A

Hello ankie, 
We don't ship it to calgary.

Let me know if you need any help.

Q

Hi, Do you ship in Mexico City?

By Rogelio Jan-04/2018 16:53:58

A

Hello Rogelio,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

yes i need one , How do I get it?

By ankie Mar-12/2018 07:19:47

A

Hi, thank you for your interest in our site.
Please kindly follow the steps below to place an order:
1. Register an account on our website here: http://www.gearbest.com/
2. Choose the products you wish to buy and add them to your shopping cart.
3. Click "Proceed to secure checkout".
4. Fill in your address, choose your preferred shipping method and select your payment method.
5. Place your order.
We will send the products to you as soon as possible.
For more information please check our FAQ's here:  http://www.gearbest.com/about/faq.html

Q

Hi there, I live in Italy. I'd like to know if I'm going to pay customs duties getting this product. Of course I'd like to avoid these taxes. Moreover, where are you settled? How the guarantee works? Thanks for your help. Have a nice day. Francesco

By Francesco Jul-05/2017 07:48:53

A

Hello Francesco,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hola este producto tiene cargos de aduana en belgica?

By JORGE ORTIZ Nov-07/2016 10:21:16

A

Hello JORGE ,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html