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Customer Questions & Answers

  • All(28)
  • Product Information(22)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others(2)
Q

Hi I want to know more about the phone can we use it on 2 degree network in NZ and what does the upgrade means for android as mentioned in bold and blue color onn top line

By Nit Sep-02/2017 23:33:16

A

Hello Nit, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Can this unit be used on AT&T or T-Mobile network?

By Richard Aug-21/2017 17:38:17

A

Hello Richard, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Is this product shipped from China or EU Warehouse. Will I have to pay about 20 pounds in handling and customs fees in UK?

By Eva Jul-09/2017 04:39:17

A

Hello Eva,


We ship from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this phone have OTG capability?

By Jorge A. Arce Ortiz May-22/2017 02:12:30

A

Hello Jorge, 


No. This phone does not have OTG capability.

Thank you for your inquiry.

Q

Hi GB, No more shipping to Germany from EU Warehouse? Thanks

By nd Mar-11/2017 18:27:23

A

Hello nd,

Thanks for your inquiry.

Sorry, we can't ship items in EU warehouse to Germany.

Have a nice one.


Q

Amigo eu queria saber qual deste dois método de envio o Registered Air Mail ou Priority Line dar direto a código de rastreamento para acompanhamento e que possa acompanhar também pelo os correios do Brasil?

By Alax Ricard de Souza Silva Mar-09/2017 21:05:37

A

Olá Alax,


Obrigado por sua pergunta.

Ambos podem fazer isso.


Q

Bonjour, je me présente, je me nomme Baptiste Noyer et je suis adepte de nouvelles technologies. Votre produit "UHANS A101 4G Smartphone" m'a l'air très intéressant, tant au niveau rapport qualité/prix, que dans son design. Je vous propose donc en échange d'un test rédigé et argumenté, accompagné de multiples photos de recevoir votre produit gratuitement. Je m'engage à faire ce test de manière professionnelle. Je possède aussi un site que je viens de crée et bientôt une chaine youtube pour promouvoir vos produits. https://techtestfr.000webhostapp.com Je vous donne donc mon adresse e-mail et mon numéro de téléphone : - 0632682503 - noyerb@gmail.com Dans l'attente d'une réponse, cordialement Baptiste Noyer.

By Baptiste Mar-07/2017 20:20:10

A

Bonjour Baptiste

Vous n'avez qu'à contacter youtube@gearbest.com.


Q

Is there the notifications led?

By Oreste Feb-28/2017 23:53:58

A

Hello  Oreste,  
If you have any specific requirement , please feel free to add a comment for us during the check-out. We will noted it and follow up it for you .

Thanks for your inquiry.


Q

this cellphone, working in brasil ?

By henrique Feb-27/2017 22:01:36

A

Hello henrique,


Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz

It is unlocked for Worldwide use. Please ensure local area network is compatible.  click here: http://maps.mobileworldlive.com/network.php?cid=207&cname=Brazil  for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.

Q

Hello there, I have 2 questions. 1. does it support Khmer language? 2. if I order one today, is it likely to get to Sydney Australia before Christmas? Thanks.

By Tee Dec-06/2016 00:11:45

A

Hello Tee,

1.This phone doesn't support Khmer language.

2.Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days 
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                            

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Thank you for your attention. 

Q

Hi I want to know more about the phone can we use it on 2 degree network in NZ and what does the upgrade means for android as mentioned in bold and blue color onn top line

By Nit Sep-02/2017 23:33:16

A

Hello Nit, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Can this unit be used on AT&T or T-Mobile network?

By Richard Aug-21/2017 17:38:17

A

Hello Richard, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Does this phone have OTG capability?

By Jorge A. Arce Ortiz May-22/2017 02:12:30

A

Hello Jorge, 


No. This phone does not have OTG capability.

Thank you for your inquiry.

Q

Is there the notifications led?

By Oreste Feb-28/2017 23:53:58

A

Hello  Oreste,  
If you have any specific requirement , please feel free to add a comment for us during the check-out. We will noted it and follow up it for you .

Thanks for your inquiry.


Q

this cellphone, working in brasil ?

By henrique Feb-27/2017 22:01:36

A

Hello henrique,


Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz

It is unlocked for Worldwide use. Please ensure local area network is compatible.  click here: http://maps.mobileworldlive.com/network.php?cid=207&cname=Brazil  for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.

Q

Hello there, I have 2 questions. 1. does it support Khmer language? 2. if I order one today, is it likely to get to Sydney Australia before Christmas? Thanks.

By Tee Dec-06/2016 00:11:45

A

Hello Tee,

1.This phone doesn't support Khmer language.

2.Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days 
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                            

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Thank you for your attention. 

Q

Dear Sirs, Does it support Hebrew languish? Regards, Isaac

By isaac edry Nov-21/2016 12:54:01

A

Hello isaac,
It cannot support Hebrew language .

Language: Simplified/Traditional Chinese, Bahasa Indonesia, Bahasa Melayu, Czech, Dansk, German, English (United Kingdom), English (United States), Spanish, French, Hrvatski, Italian, Greek, Hungarian, Polish, Portuguese, Romanian, Slovak, Vietnamese, Bulgarian, Russian, Ukrainian, Arabic, Hindi, Bengli, Thai 

Q

Hi, is that possibility to install app from Google Play Shop on this cellphone? Regards Malg

By Malg Nov-08/2016 21:30:41

A

Hello Malg,

Thank you for your inquiry.

It supports Google play service.

Have a nice day.

Please feel free to contact us if further questions.


Q

hello, has the UHANs glonass satellite support ?

By TKK Oct-22/2016 17:23:00

A

Hello TKK,
Sorry it doesn't have UHANs glonass satellite support.

Q

Would this work with my Tracfone system, I currently have a Tracfone with out a sims card. I believe this phone comes with a sims card. Would I be able to use this with my Tracfone system? Using the same phone number that I have now. Alan

By Alan Mudrak Oct-21/2016 18:03:28

A

Hello Alan,

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
Cleaning Cloth: 1 
User Manual: 1    

There is no sim card in the package.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Is this product shipped from China or EU Warehouse. Will I have to pay about 20 pounds in handling and customs fees in UK?

By Eva Jul-09/2017 04:39:17

A

Hello Eva,


We ship from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi GB, No more shipping to Germany from EU Warehouse? Thanks

By nd Mar-11/2017 18:27:23

A

Hello nd,

Thanks for your inquiry.

Sorry, we can't ship items in EU warehouse to Germany.

Have a nice one.


Q

Amigo eu queria saber qual deste dois método de envio o Registered Air Mail ou Priority Line dar direto a código de rastreamento para acompanhamento e que possa acompanhar também pelo os correios do Brasil?

By Alax Ricard de Souza Silva Mar-09/2017 21:05:37

A

Olá Alax,


Obrigado por sua pergunta.

Ambos podem fazer isso.


Q

If i have it sent to the US with DHL will it arrive with in 5-7 business days as specified?

By Neilie B Oct-16/2016 22:07:49

A

Hello Neilie
We generally require between 3-7 business days to arrange shipment upon payment. 

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Bonjour, je me présente, je me nomme Baptiste Noyer et je suis adepte de nouvelles technologies. Votre produit "UHANS A101 4G Smartphone" m'a l'air très intéressant, tant au niveau rapport qualité/prix, que dans son design. Je vous propose donc en échange d'un test rédigé et argumenté, accompagné de multiples photos de recevoir votre produit gratuitement. Je m'engage à faire ce test de manière professionnelle. Je possède aussi un site que je viens de crée et bientôt une chaine youtube pour promouvoir vos produits. https://techtestfr.000webhostapp.com Je vous donne donc mon adresse e-mail et mon numéro de téléphone : - 0632682503 - noyerb@gmail.com Dans l'attente d'une réponse, cordialement Baptiste Noyer.

By Baptiste Mar-07/2017 20:20:10

A

Bonjour Baptiste

Vous n'avez qu'à contacter youtube@gearbest.com.


Q

Can you kindly advise what does each sim work off? 3G and 4G? Or does one Sim work only on 2 g?

By John Aug-22/2016 06:18:05

A

Hello John,

Thanks for your inquiry.

Network supported: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Have a nice day.