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Customer Q&A

  • All(23)
  • Product Information(16)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(1)
Q

hola; la maquina que compré viene sin instrucciones ¿podrían enviarmelas por email? o darme un enlace para poder montarla como debe ser!!!!

By Sandra Mar-17/2018 23:27:20

A

Hello Sandra, 
Thanks for your inquiry.

Kindly check this link for manual:http://www.gw-ec.com/upload/uedtor/uploadfile/20180322/1521715424308890.pdf


Q

does it include filaments? if not can i buy filaments and put it in the same package?

By Adam Aug-11/2017 15:49:48

A

Hello Adam,


Sorry it is not including filaments.

You can buy filaments and put it in the same package.


Let me know if you need any further assistance. 


Q

I have a few doubts, first, can you guys send it assembled to mexico? how mucho does it costs? and do you think this printer would be any good at printing 3 or 4 pieces daily, it´s for a small business Im starting. greetings from cancun

By pablo zapata Jul-13/2017 19:11:27

A

Hello pablo,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:

http://www.gearbest.com/about/shipping-methods.html

Yes you can do it.

Q

are the X axis bearing mounting plates metal or plastic....also the hot-end mounting plate. in one picture, they appear to be metal.....in another, they appear to be plastic. thanks

By geo Jul-02/2017 19:17:12

A

Hello geo,

X axis bearing mounting plates are acrylic plate .

Hot-end mounting plate is metal .

Let me know if you need any further assistance. 


Q

Does this printer has self leveling included with this price? Also does it comes with any filament ? Thanks

By Jose Jun-29/2017 20:17:47

A

Hello Jose, 
Sorry, there is no self leveling or any filament.


Q

do you have stock to ship argentina now?

By brian Jun-07/2017 14:38:48

A

Hello, brian

Thank you for the inquiry.

The item is in stock now, please feel free to order it.

Please feel free to contact us if you have additional questions.


Q

hi, do you use DHL for shipping to France? other Customer? TY

By bonafous Jun-07/2017 14:33:59

A

Hello bonafous,

We can ship this product to France via Expedited Shipping and its shipping fee is 70.99USD.


But taxes are charged by their local Customs Office and country regulations that is beyond our control and we are sorry that we can not give you a precise answer.

Q

Hi, Does it support Win10?

By Avis Jun-02/2017 13:57:20

A

Hello Avis,

It does not support the Win 10.


Here are its compatiable Operating system

Windows XP / Windows 7 / Mac 

Q

Hi friend, could put 40USD of valr declarated?

By andres May-22/2017 05:53:00

A

Hello andres,
Thanks for your inquiry.

Sorry, we cannot declare a lower value for your order.

Q

this printer are ready to print ? And if I buy can put 100 dollars in the note to not be taxed im a brazillian? and can add auto-leving ?

By Rodrigo Selan Apr-17/2017 15:31:45

A

Hello Rodrigo,

Yes, it has auto-leving function.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hola; la maquina que compré viene sin instrucciones ¿podrían enviarmelas por email? o darme un enlace para poder montarla como debe ser!!!!

By Sandra Mar-17/2018 23:27:20

A

Hello Sandra, 
Thanks for your inquiry.

Kindly check this link for manual:http://www.gw-ec.com/upload/uedtor/uploadfile/20180322/1521715424308890.pdf


Q

does it include filaments? if not can i buy filaments and put it in the same package?

By Adam Aug-11/2017 15:49:48

A

Hello Adam,


Sorry it is not including filaments.

You can buy filaments and put it in the same package.


Let me know if you need any further assistance. 


Q

I have a few doubts, first, can you guys send it assembled to mexico? how mucho does it costs? and do you think this printer would be any good at printing 3 or 4 pieces daily, it´s for a small business Im starting. greetings from cancun

By pablo zapata Jul-13/2017 19:11:27

A

Hello pablo,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:

http://www.gearbest.com/about/shipping-methods.html

Yes you can do it.

Q

are the X axis bearing mounting plates metal or plastic....also the hot-end mounting plate. in one picture, they appear to be metal.....in another, they appear to be plastic. thanks

By geo Jul-02/2017 19:17:12

A

Hello geo,

X axis bearing mounting plates are acrylic plate .

Hot-end mounting plate is metal .

Let me know if you need any further assistance. 


Q

Does this printer has self leveling included with this price? Also does it comes with any filament ? Thanks

By Jose Jun-29/2017 20:17:47

A

Hello Jose, 
Sorry, there is no self leveling or any filament.


Q

Hi, Does it support Win10?

By Avis Jun-02/2017 13:57:20

A

Hello Avis,

It does not support the Win 10.


Here are its compatiable Operating system

Windows XP / Windows 7 / Mac 

Q

this printer are ready to print ? And if I buy can put 100 dollars in the note to not be taxed im a brazillian? and can add auto-leving ?

By Rodrigo Selan Apr-17/2017 15:31:45

A

Hello Rodrigo,

Yes, it has auto-leving function.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, I would like to know if this unit comes with auto-leveling or if it's an optional extra. Also, is the bed heated? What filament types will this machine handle, just one type or multiple? Thanks!

By michael Feb-23/2017 16:58:17

A

Hello Customer,

It doesn't come with auto-leveling.

It is heated.

● Multiple 3D printing filament supportable, support ABS / PLA / wood / nylon PVA / PC / HIPS, etc.

Q

Can this printer use carbin fiber filament? thanks

By George Feb-16/2017 01:14:05

A

Hi George,


Yes, it can use carbin fiber filament.

Q

Good afternoon: I´m interested in buying the printer Tronxy X3 as well as the auto leveling sensor you offer, but I would like to confirm that the printer already includes the heatbed.. Is the final price (printer plus heatbed and auto level) 193.95 euros? How much would it cost the shipment to Spain? Please confirm. Thanks in advance and regards.

By Francisco arenas Jan-15/2017 17:59:35

A

Hello Francisco      

The shipping cost is not included.

The item's price is $233.73                                                       

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

do you have stock to ship argentina now?

By brian Jun-07/2017 14:38:48

A

Hello, brian

Thank you for the inquiry.

The item is in stock now, please feel free to order it.

Please feel free to contact us if you have additional questions.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hi, do you use DHL for shipping to France? other Customer? TY

By bonafous Jun-07/2017 14:33:59

A

Hello bonafous,

We can ship this product to France via Expedited Shipping and its shipping fee is 70.99USD.


But taxes are charged by their local Customs Office and country regulations that is beyond our control and we are sorry that we can not give you a precise answer.

Q

Hi friend, could put 40USD of valr declarated?

By andres May-22/2017 05:53:00

A

Hello andres,
Thanks for your inquiry.

Sorry, we cannot declare a lower value for your order.

Q

Is there still a problem shipping this product with Priority Direct Mail to the United States?

By Kevin Pettigrew Mar-25/2017 05:42:38

A

Hello Kevin, 


Thank you for your inquiry.

We can ship it to United States Via Priority Line.

Q

hi; I would like to know if you can send this item to canary islands in Spain. Thanks.

By rafa Dec-02/2016 23:44:00

A

Hello rafa,

We can ship to Spain, usually, we can ship to most countries in the world.    

Thank you for your attention. 

Q

Hi there This product can be shipped in Italy "Via Priority Line " This means that customs duties are paid by the seller ? best regards Davide

By dfodaro Aug-25/2016 21:46:20

A

Hello dfodaro,

Please note tax is from the custom, usually there is no tax for the priority line. Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Thanks for your attention. 

Q

Hello! You can reduce the declared value of the product up to € 150 in transit to Ukraine?

By Stanislav Nov-02/2016 17:21:05

A

Hello Stanislav,

Due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift, please be understanding.

Please feel free to contact us if you have any questions.