All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(17)
  • Product Information(7)
  • Stock Status
  • Payment
  • About Shipping(8)
  • Others(2)
Q

Hi, Expedited Shipping is DHL or other?

By Eduardo de Abreu Souza Oct-04/2017 10:21:24

A

Hello Eduardo,
DHL.

Q

Do you shipping this product in Russian Federation just now?

By Sergey Sep-16/2017 17:53:39

A

Hello Sergey,
Yes we can ship to your country via Priority Line.


Q

it can be send to mexico?

By jesus Sep-05/2017 23:26:08

A

Hello jesus,
We can ship to your country via 

Priority Line    7 - 15 business days    $8.38    

Expedited Shipping    3 - 7 business days    $69.57    


Q

THE PRODUCT COMES WITH TAX NOTES?

By JEAN Aug-08/2017 15:19:46

A

Hello JEAN,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, ship priority line ?

By JEAN Aug-08/2017 14:11:05

A

Hello JEAN,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it include remote control in the package? Do you sell extra batteries and casings to save the drone?

By Rodolfo Apr-16/2017 04:43:02

A

Hello Rodolfo,

Please kindly note, there is remote control in the package.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

We do not sell extra bettery in our site.

Q

Is it ship to india ?? with extra battery and proppeler guards

By Patil Mar-27/2017 17:52:52

A

Hello Patil,
It may be shipped to your country. There is only one Intelligent Flight Battery in the package and no propeller guards.

Please kindly check the Package Contents: 

1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker.

Q

I just wanted to confirm if the 2 axis gimbal is included? It's not clear from the description

By Rene Feb-01/2017 20:39:57

A

Hello Francesco, 

Thank you for your inquiry.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello, I would like to send this gift to my friends "kim" So I would like to know, if you could ship the package to North Korea?

By kim Jan-21/2017 01:20:49

A

Hello kim,

We can ship to North Korea.

Q

Dear Gearbest, I order the product from Hungary. My question is: If i pay 87EURO from the shipping than i dont pay from duty? Because the shipping is to expensive. I order other quadcopter before and the shipping just 10USD(DHL).

By Árvai Adrián Jan-15/2017 22:05:25

A

Hello Árvai
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

Does it include remote control in the package? Do you sell extra batteries and casings to save the drone?

By Rodolfo Apr-16/2017 04:43:02

A

Hello Rodolfo,

Please kindly note, there is remote control in the package.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

We do not sell extra bettery in our site.

Q

Is it ship to india ?? with extra battery and proppeler guards

By Patil Mar-27/2017 17:52:52

A

Hello Patil,
It may be shipped to your country. There is only one Intelligent Flight Battery in the package and no propeller guards.

Please kindly check the Package Contents: 

1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker.

Q

I just wanted to confirm if the 2 axis gimbal is included? It's not clear from the description

By Rene Feb-01/2017 20:39:57

A

Hello Francesco, 

Thank you for your inquiry.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

Thank you, Let me know if you need any help.

Have a nice day!


Q

I need a EU fitting power cable (EU Standard)? Do you deliver this power cable?

By Michael Kramer Jan-15/2017 10:49:34

A

Hello Michael, 


Thank you for your inquiry.

Yes,please rest assured we will send an adapter to you according to the country in your address.


Q

tiene garantia de 2 años?

By Carlos Dec-07/2016 15:30:51

A

Hello Carlos,

Thank you for your inquiry.

Please feel free to refer to our warranty:http://www.gearbest.com/about/warranty-and-return.html 

Thank you, Let me know if you need any help.

Have a nice day!


Q

if you send item to germany, is a eu-plug/charger included?

By Daniel Oct-17/2016 15:20:51

A

Hello Daniel,

Thanks for your inquiry.

Yes, there will be an EU plug included.

Q

Hi, to connect his battery to: http://www.gearbest.com/multi-rotor-parts/pp_176503.html?wid=21, must do i have a special cable ?

By alain Sep-14/2016 17:33:04

A

Hi,alain

Thanks for your inquiry.

Package Contents: 1 x SkyRC Mini Charger, 1 x T Plug with Banana Connector Charging Cable, 1 x DC Cable with Alligator Clip Charging Connector, 1 x T Plug with Alligator Clip Connector Charging Cable, 1 x T Plug with Futaba Connector Charging Cable, 1 x T Plug with JST Connector Charging Cable, 1 x T Plug with XT60 Connector Charging Cable, 1 x English Manual

The cables are included.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, Expedited Shipping is DHL or other?

By Eduardo de Abreu Souza Oct-04/2017 10:21:24

A

Hello Eduardo,
DHL.

Q

Do you shipping this product in Russian Federation just now?

By Sergey Sep-16/2017 17:53:39

A

Hello Sergey,
Yes we can ship to your country via Priority Line.


Q

it can be send to mexico?

By jesus Sep-05/2017 23:26:08

A

Hello jesus,
We can ship to your country via 

Priority Line    7 - 15 business days    $8.38    

Expedited Shipping    3 - 7 business days    $69.57    


Q

Hello, ship priority line ?

By JEAN Aug-08/2017 14:11:05

A

Hello JEAN,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I would like to send this gift to my friends "kim" So I would like to know, if you could ship the package to North Korea?

By kim Jan-21/2017 01:20:49

A

Hello kim,

We can ship to North Korea.

Q

Dear Gearbest, I order the product from Hungary. My question is: If i pay 87EURO from the shipping than i dont pay from duty? Because the shipping is to expensive. I order other quadcopter before and the shipping just 10USD(DHL).

By Árvai Adrián Jan-15/2017 22:05:25

A

Hello Árvai
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

hi; I would like to know if you can send this item to canary island in Spain. thanks.

By rafa Dec-02/2016 23:02:58

A

Hello rafa,

We can ship to Spain, usually, we can ship to most countries in the world.    

Thank you for your attention. 

Q

Will I have to pay any duty in India if I order this

By Aman Oct-01/2016 14:07:45

A

Hello Aman,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

THE PRODUCT COMES WITH TAX NOTES?

By JEAN Aug-08/2017 15:19:46

A

Hello JEAN,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

this price is include camera

By surain Aug-29/2016 11:28:00

A

Hi,surain

Thanks for your inquiry.

The camera is included.