Customer Questions & Answers

  • All(89)
  • Product Information(45)
  • Stock Status(10)
  • Payment(2)
  • About Shipping(26)
  • Others(5)
Q

can I ask it's got two motors on the z

By david Nov-15/2018 22:20:45

A


Hello David,

   

CR-10, one

CR-10S, two


Q

Is any service in Indonesia in case we find a difficulty, like repair, soft ware mal function. It is for my sister .

By Kemas Abdul Aziz Nov-09/2018 22:55:02

A

Hello Kemas
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

i understand that the CR10S version is an upgraded version. However can you please detail the differences between CR10 and CR10s? Thanks

By Gili Jun-26/2018 17:29:36

A

1. CR-10S has increased the power-off continuous and broken material detection function.

2, CR-10S adds a double screw, so that the printed objects are more stable and the printing effect is better.

3, the firmware is more stable, easy to upgrade

Q

hi, I need to under value invoice under 200$, it can be posible? I'l make the shipping to argentina.

By Daniel Jun-23/2018 23:47:29

A

Dear Daniel,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Hello, I was wondering this product was available for delivery to Egypt by Aramex and now it not available at all , Can i now why and when it will be available ? And please if you have an information about tax customs please let now?

By Nassef Jun-09/2018 13:11:16

A

Hello Nassef,

Thanks for your inquiry.

1: I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


2: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

How high is the import fee if I import from a warehouse in China to The Netherlands?

By Thijs Lenssen Jun-01/2018 17:23:36

A

Hello Thijs,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, Does the power supply support both 120 V and 230 V or does the power supply depend on whether I chose the EU plug or the US plug?

By Stuart May-26/2018 09:27:31

A

Hello Stuart,

The power supply is adjustable voltage, there is a switch on the right side of the chassis, switchable 110 or 230

Q

I WHANT CR-10S GIVE ME GOOD PRICE WITH TPU AND ABS MATERIAL .I PAY WITH MY USD VISA CONSINIATION IMIDIATELY THANK YOU

By BITTON ARMAND May-24/2018 20:19:24

A

Dear BITTON,


Thank you for your valued support. 

Unfortunately, as our product is already at an unbeatable low price, we are unable to offer any further discount.

 Thank you for your kind understanding.

Q

Hello, does the CR10S have the new mainboard V2.1 ? (without temperature fluctuating issue ) best regards

By Philippe May-18/2018 21:07:46

A

Hello Philippe,


2.1 motherboard is the latest motherboard no temperature problem

Q

Pour la cr10 Quelle est la différence entre eu PLUG et eu PLUG version Merci

By Anthony May-16/2018 21:24:05

A

Hello Anthony,


Power cord specifications may not be the same

Q

can I ask it's got two motors on the z

By david Nov-15/2018 22:20:45

A


Hello David,

   

CR-10, one

CR-10S, two


Q

i understand that the CR10S version is an upgraded version. However can you please detail the differences between CR10 and CR10s? Thanks

By Gili Jun-26/2018 17:29:36

A

1. CR-10S has increased the power-off continuous and broken material detection function.

2, CR-10S adds a double screw, so that the printed objects are more stable and the printing effect is better.

3, the firmware is more stable, easy to upgrade

Q

Hi, Does the power supply support both 120 V and 230 V or does the power supply depend on whether I chose the EU plug or the US plug?

By Stuart May-26/2018 09:27:31

A

Hello Stuart,

The power supply is adjustable voltage, there is a switch on the right side of the chassis, switchable 110 or 230

Q

I WHANT CR-10S GIVE ME GOOD PRICE WITH TPU AND ABS MATERIAL .I PAY WITH MY USD VISA CONSINIATION IMIDIATELY THANK YOU

By BITTON ARMAND May-24/2018 20:19:24

A

Dear BITTON,


Thank you for your valued support. 

Unfortunately, as our product is already at an unbeatable low price, we are unable to offer any further discount.

 Thank you for your kind understanding.

Q

Hello, does the CR10S have the new mainboard V2.1 ? (without temperature fluctuating issue ) best regards

By Philippe May-18/2018 21:07:46

A

Hello Philippe,


2.1 motherboard is the latest motherboard no temperature problem

Q

Pour la cr10 Quelle est la différence entre eu PLUG et eu PLUG version Merci

By Anthony May-16/2018 21:24:05

A

Hello Anthony,


Power cord specifications may not be the same

Q

Hi, maybe the question it's stupid, but i want to understand the difference between CR-10 and CR-10s. Thanks

By Ale May-08/2018 13:11:37

A

Dear Ale,


The  CR-10s is Upgrade Version.

Q

Bonjour, Je viens de commander cette imprimante. Pouvez-vous me confirmer que c'est bien une CR-10S et non une CR-10 (Double axe Z et détecteur de filament). ? Je vous remercie.

By eric Apr-21/2018 19:21:02

A

Bonjour Eric,

Merci pour votre demande.

L'article est la version CR-10S.


Q

Hello, what is the nozzle size - especially the diameter of the thread? Do you have a link to compatible nozzles? Thanks in advance & best regards Stefan

By Stefan Mar-22/2018 15:49:02

A

Hello Stefan,

The nozzle aperture is 0.4 The nozzle is MK8 structure.Thank you.


Q

Hello, the product-description is for the CR-10 and not for the CR-10s, so does the "EU PLUG UPGRADE VERSION" comes with dual Z-axis and filament-detector?

By Goran Mar-20/2018 12:43:52

A

Hello Goran, 
Thanks for your inquiry.

Yes it has dual Z-axis and filament-detector.

Q

Do you have a date when it will be in stock again?

By MB Apr-01/2018 15:43:11

A

Dear MB,


We are unable to give you the exact date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

Is there a UK warehouse for the CR-10S ?

By Hugo Carvalho Feb-11/2018 14:26:55

A

Hello Hugo,
Please note that we can only arrange the reshipment from China.

Hope you can understand that.

Q

Hello, do you have in stock for shipping to mexico?

By Jonathan Hernandez Oct-21/2017 18:43:19

A

Dear Jonathan,


Thank you for your inquiry.

It is in stock now.

We can ship it to Mexico.

Q

Hi, is this stock in Uk ?

By Simon Oct-18/2017 20:22:28

A

Hello Simon,
Yes, in stock now.

Q

Hello GB, I would like to buy this printer, is it available in a UK warehouse? Because there is a put option but the predecessor got the answer that there is not. Thank you

By Zibi Oct-18/2017 16:36:12

A

Hello Zibi,
Yes, in stock in UK warehouse now.

Q

Hello. This is in stock in a UK warehouse? So no import tax to pay? And also, do you have this machine with a UK plug? cheers Matt

By matt Oct-17/2017 13:21:06

A

Hello matt,
This item in stock in CN warehouse only, we are sorry we don't have UK plug, you can but an adapter.

Q

When will the printer be in Stock in the EU warehouse?

By Tim Sep-05/2017 20:24:32

A

Hello Tim,
We are sorry we don't have this plan yet.

Q

I'll be in France (Paris) from September 10 to September 17 and would like to colect it there. Can you guaranty that the printer will arrive until that data ? After that it will be impossible to get the product.

By Gustavo Voltani von Atzingen Jul-07/2017 22:25:31

A

Hello Gustavo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does Gearbest have any to ship out tonight? I ordred 1 and was told they were out of stock, but the site says 60 left... whats going on here.

By Devlyn Jun-20/2017 06:35:28

A

Hello Devlyn,
Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. The total delivery time is the processing time plus the shipping time.

Q

hello...do you have stock about this product to ship argentina?

By brian Jun-07/2017 13:50:48

A

Hello, brian,

Thank you for the inquiry.

Sorry, the item is back-ordered, we expect to ship it at around June-25th if you order it at today.

Please feel free to contact us if you have additional questions.


Q

hi, I need to under value invoice under 200$, it can be posible? I'l make the shipping to argentina.

By Daniel Jun-23/2018 23:47:29

A

Dear Daniel,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

If you can send me parts that cost less them $ 100 dollars, I will have invoice for each one of them? I don't want to pay $200 dollar from taxes

By Eduardo Jun-28/2017 21:28:04

A

Hello Eduardo,

Sorry, we cannot do this for you.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, I was wondering this product was available for delivery to Egypt by Aramex and now it not available at all , Can i now why and when it will be available ? And please if you have an information about tax customs please let now?

By Nassef Jun-09/2018 13:11:16

A

Hello Nassef,

Thanks for your inquiry.

1: I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


2: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hi i'm thinking about buying the CR-10 can you give me any information about how much the import taxes will be to get it into Belgium? Thanks in advance

By Bram Apr-27/2018 20:54:56

A

Hello Bram,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

When can make be able to ship to new Zealand I been want to one for along time you got all info about plugs for NZ the voltages but it cart be ship to NZ

By octarock studios Apr-05/2018 06:14:39

A

Hello octarock,


We will send an adaptor according to the order's country of delivery.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, Gearbest, Do you ship this to Chile?, if the answer is yes, how much it cost?

By Gaston Apr-02/2018 02:48:39

A

Hello Gaston,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Hello! How can I order it to the Russian Federation?

By Alexey Mar-27/2018 09:16:03

A

Hello Alexey,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hello, if I order and pay the printer today, when will the printer come to me in Germany. Is there an exact delivery date? best regards Bernd Luxenhofer

By Bernd Luxenhofer Mar-14/2018 13:33:25

A

Hello Bernd,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello Have I pay taxes for this item in lithuania? Or you send from Europe?

By Darius Feb-01/2018 20:15:04

A

Hello Darius,

The item is in stock in G-W-5.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Do you pay taxes when shipping from China to Europe

By Pjotr Nov-04/2017 20:06:57

A

Hello Pjotr,

Unfortunately, any taxes charged on packages are subject to local customs policies. The customer is solely responsible for customs tax and any other customs related duties, if any exist. 

We have no control over local regulations and potential import duties, and cannot predict how much they may be. 

To find out more about tax, please click here: http://www.gearbest.com/about/faq.html

To learn more about our terms and conditions please click here: http://www.gearbest.com/about/terms-and-conditions.html

Please also contact your local customs for more detailed information. 

Thank you for your inquiry.


Q

How long is delivery to Latvia (LV)?

By Vitalijs Nov-01/2017 20:40:33

A

Hello Vitalijs,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long will it take to get to Brazil when ordering this product?

By Jacson Nunes Leandro Oct-10/2017 15:36:26

A

Hello Jacson,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is any service in Indonesia in case we find a difficulty, like repair, soft ware mal function. It is for my sister .

By Kemas Abdul Aziz Nov-09/2018 22:55:02

A

Hello Kemas
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi! I have received the printer today but it has problems with the extruder. All the other motors (z,y,z) work ok but the extruder does not move (if I switch the cable with another one then it does). I measured the voltage on the X motor line with a multi-meter and I do get input on the multi-meter screen when requesting in the menu to move X with some amount. But on the extruder(E) line, when I request to move by some amount and measure with the multi-meter I get no readings. This implies that the E cable is bad or something with the internal circuits/rom. Please help me fix this issue. Also, where should I contact Creality 3D for this problems I am seeing with the printer?

By Dumitru-Alin Jul-04/2017 19:00:03

A

Hello Dumitru-Alin
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, I would ask you if you can send me the machine to do a review of it in spanish, I am a spanish person and when I was looking forward information about it, I didn't find. I want star in 3D printer's world and I think it is a good oportunity to me, make a review of one of the best 3D printer in this price to give me know and for you because I can do know spanish people about your product. I don't where I have to ask and I deciced do by here. I am looking forward your answer soon, thanks you very much for your attention.

By Javi Jun-23/2017 13:41:34

A

Hello Javi,

Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Have you ever sold this 3D printer in India? And do we have to pay customs duty for this product if we are importing it to India?

By Abhay Sharma Jun-17/2017 10:59:59

A

Hello, Abhay

Thank you for the inquiry.

The item can be shipped to India.

Sorry, but you might need to pay tax for the item.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

Hi I have another question. In tax info you write "ALL prices listed on GearBest exclude taxes, import fees, and customs duties. Customers may be subject to these fees." What does it mean, doues it mean if I want to ship to Czech Republic you will py VAT and custom tax instead of me? Thanks for answer.

By Jan Zlesák Jun-05/2017 04:54:13

A

Hello Jan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html