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Customer Questions

  • All(150)
  • Product Information(92)
  • Stock Status(12)
  • Payment(4)
  • About Shipping(33)
  • Others(8)
Q

Hii can u ship cr10s to malaysia?

By jebat Dec-28/2019 18:18:23

A
Hello Jebat,Yes, we can ship to your country for you.Let me know if you need any further assistance. 
Q

Hi! is this printer the CR10s or the normal CR10? i don't see the two lift motors. Thanks in advance

By Rogier van den Berg Dec-25/2018 20:18:54

A
Hello Rogier,I apologize for my late response.It is CR-10.Hope you may understand us.
Q

What advantage is there to get the US plug upgrade version verses the US plug?

By Debbie Dec-04/2018 21:58:39

A
Hello Debbie, Thanks for your inquiry.US standard plugs are the same, no upgraded versionCR-10S is an upgraded version of CR-10
Q

Which filament should I order together with the cr10s? And is heat plate improved so you can print abs filament. Grtz Marcel

By Marcel Dec-03/2018 13:22:04

A
Hello Marcel,   1.75 diameter PLA consumables will do.ABS is more demanding, not just a hot bed, it needs to be sealed to maintain a constant temperature environment.
Q

What is the difference between the US Plug and US Plug Upgrade versions?

By Robin Nov-18/2018 16:59:33

A
Hello Robin,US standard plugs are the same, no upgraded version.CR-10S is an upgraded version of CR-10.
Q

can I ask it's got two motors on the z

By david Nov-15/2018 22:20:45

A
Hello David,   CR-10, oneCR-10S, two
Q

Is any service in Indonesia in case we find a difficulty, like repair, soft ware mal function. It is for my sister .

By Kemas Abdul Aziz Nov-09/2018 22:55:02

A
Hello KemasPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

i understand that the CR10S version is an upgraded version. However can you please detail the differences between CR10 and CR10s? Thanks

By Gili Jun-26/2018 17:29:36

A
1. CR-10S has increased the power-off continuous and broken material detection function.2, CR-10S adds a double screw, so that the printed objects are more stable and the printing effect is better.3, the firmware is more stable, easy to upgrade
Q

hi, I need to under value invoice under 200$, it can be posible? I'l make the shipping to argentina.

By Daniel Jun-23/2018 23:47:29

A
Dear Daniel,We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.htmlKindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.htmlAppreciate your understanding.
Q

Hello, I was wondering this product was available for delivery to Egypt by Aramex and now it not available at all , Can i now why and when it will be available ? And please if you have an information about tax customs please let now?

By Nassef Jun-09/2018 13:11:16

A
Hello Nassef,Thanks for your inquiry.1: I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html 2: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html