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Customer Questions & Answers

  • All(83)
  • Product Information(67)
  • Stock Status(2)
  • Payment
  • About Shipping(9)
  • Others(5)
Q

Can the product come next week? What kind of cargo will it bring?

By hüseyin Aug-02/2017 13:31:38

A

Hello hüseyin,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Would you send the product as a gift?

By hüseyin Aug-02/2017 12:25:44

A

Hello hüseyin,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Bonjours j'ai vue votre annonce et sa plus je voudrais faire une vidéo sur ma chaîne comme un umboxin un test et autres. mais je n'ai pas l'argen pour l’avoir je contiens un chaîne YouTube de plus de 1400 abonner ci vous vouler bien ou ci vous vouler pas dit le voi a cette emai : tontonjaki37@gmail.com Merci cordialement XVC GLITCHEUR

By XVC GLITCHERU Jul-23/2017 21:03:44

A

Hello XVC,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Do you sell extra battery chargers (US version) for this model? Where can I find it for sale on your web site?

By Rich Jul-19/2017 02:48:56

A

Hello Rich,

Currently there is no extra battery chargers for this model.

Thank you for your inquiry.

Q

Does windows 10 come with the original key enabled?

By Daniele Jul-15/2017 20:51:49

A

Hello Daniele,


Yes, it have been actived of windows. 


Let me know if you need any further assistance. 


Q

Can YEPO 737S connect to 5GHz wiifi networks to reach speeds above 100 mbps? Thanks.

By Alex Jul-12/2017 10:11:42

A

Hello Alex,
Thanks for your inquiry.

Sorry, the item cannot connect to 5GHz wiifi networks to reach speeds above 100 mbps.

Q

How much is the lenght of YEPO logo?

By Lenght of lYEPO logo Jul-10/2017 10:08:32

A

Hello Lenght, 


It is about 4.7cm long.

Thank you for your inquiry.

Q

Is there a way to adjust keyboard sensitivity

By Christine M. Storm Jul-04/2017 00:07:47

A

Hello Christine,

No. The sensitivity of the keyboard is unable to be adjusted.

Thank you for your inquiry.

Q

Boa noite notei que para o brasil vocês cobram R$ 202,00, gostaria de saber qual a modalidade de envio? DHL Exprees? ou encomenda normal?

By Robson May-29/2017 01:50:11

A

Hello, Robson

Thank you for the inquiry.

For Brazil customers, Expedited shipping will cost 67.35 USD.

Please feel free to contact us if you have additional questions.

Q

Hi, whats the spec? 128gb ssd and 4gb ram? can you provide windows 10 pro operating system?

By elson May-26/2017 08:13:22

A

Hello elson,

OS: Windows 10                                                  

RAM: 4GB                                                  
Hard Disk Memory: 128GB EMMC                  

Please contact us at any time if you require further assistance.

                            

Q

Do you sell extra battery chargers (US version) for this model? Where can I find it for sale on your web site?

By Rich Jul-19/2017 02:48:56

A

Hello Rich,

Currently there is no extra battery chargers for this model.

Thank you for your inquiry.

Q

Does windows 10 come with the original key enabled?

By Daniele Jul-15/2017 20:51:49

A

Hello Daniele,


Yes, it have been actived of windows. 


Let me know if you need any further assistance. 


Q

Can YEPO 737S connect to 5GHz wiifi networks to reach speeds above 100 mbps? Thanks.

By Alex Jul-12/2017 10:11:42

A

Hello Alex,
Thanks for your inquiry.

Sorry, the item cannot connect to 5GHz wiifi networks to reach speeds above 100 mbps.

Q

How much is the lenght of YEPO logo?

By Lenght of lYEPO logo Jul-10/2017 10:08:32

A

Hello Lenght, 


It is about 4.7cm long.

Thank you for your inquiry.

Q

Is there a way to adjust keyboard sensitivity

By Christine M. Storm Jul-04/2017 00:07:47

A

Hello Christine,

No. The sensitivity of the keyboard is unable to be adjusted.

Thank you for your inquiry.

Q

Hi, whats the spec? 128gb ssd and 4gb ram? can you provide windows 10 pro operating system?

By elson May-26/2017 08:13:22

A

Hello elson,

OS: Windows 10                                                  

RAM: 4GB                                                  
Hard Disk Memory: 128GB EMMC                  

Please contact us at any time if you require further assistance.

                            

Q

If I need any license key to activate Windows10 or it activates itself ? Please, describe the whole process of activation, will I have to pay for a license key?

By Eugene Apr-20/2017 09:59:29

A

Hello Eugene,
Thanks for your inquiry.

Please kindly set the time to your local zone by conecting Wifi and the Windows 10 will be automatically activated.

Q

Is Windows legal official and activated or not? How to activate Windows?

By Eugene Apr-18/2017 18:50:58

A

Hello Eugene,
You can  connect WiFi  and set up your local time, then you can activate Windows system.

Q

Screen type is IPS or TN ?

By QuQu Mar-15/2017 13:31:37

A

Hello QuQu


Thank you for your inquiry.

It is FHD Screen.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does the version YEPO 737S Laptop - EU PLUG + INTEL CHERRY TRAIL Z8350 SILVER has 4GB of RAM and 128GB eMMC? Thank you.

By Coming LDA Mar-14/2017 17:18:45

A

Hello Coming,
Yes it is.

Let me know if you need any help.

Q

Dear Sir, I would like to ask the availability of this product? When will it be available in the stock? Regards Öner

By Oner Feb-05/2017 15:00:16

A

Hello Oner,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

Клавиатура подсвечивается клавиатура подсвечивается?

By Alex Nov-02/2016 18:57:05

A

Hello Alex,

The keyboard has no backlight.

Thanks for your inquiry and support.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can the product come next week? What kind of cargo will it bring?

By hüseyin Aug-02/2017 13:31:38

A

Hello hüseyin,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Would you send the product as a gift?

By hüseyin Aug-02/2017 12:25:44

A

Hello hüseyin,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Boa noite notei que para o brasil vocês cobram R$ 202,00, gostaria de saber qual a modalidade de envio? DHL Exprees? ou encomenda normal?

By Robson May-29/2017 01:50:11

A

Hello, Robson

Thank you for the inquiry.

For Brazil customers, Expedited shipping will cost 67.35 USD.

Please feel free to contact us if you have additional questions.

Q

Hello again Thank you for your anser on my previous questions. Can you tell me how you will ship it? DHL or what company? It is a pitty that you can not do different declaration. Everybody does... ;-) And I asked you before already if you can laser engrave the keyboard with swiss german keyboard layout. Thanks again for your answer Regards Dominik

By Dominik Mar-15/2017 10:31:55

A

Hello Dominik,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html




Package Contents


Notebook: 1 
Power Adapter: 1 
User Manual: 1    


The products are sold as described.
Please feel free to order anytime.


Q

The other products like 64 eMMC 32 eMMC one's shipping cost is about 1-10 $ but for this one it's about 20-30$ to Turkey. Can you make a discount for shipping because it's really a lot. Waiting for your response.

By Mustafa EFE Jan-03/2017 19:44:59

A

Hello Mustafa,

What is the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


There is no discount for shipping cost.

Q

Hello. Can you provide DHL shipping to Brazil?

By Arliss Nov-26/2016 16:54:52

A

Hello Arliss,

Thank you for your inquiry.

Yes, we will arrange the DHL shipping to Brazil.

Please feel free to place your order.


Q

How long to deliver to Portugal?

By Arliss Nov-25/2016 20:10:44

A

Hello Arliss,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Could i select shipping method other than DHL. DHL shipments to EU in most cases mean custom taxes

By Nikos G Oct-14/2016 15:46:35

A

Hello Nikos,

Thanks for your inquiry.

Yes, you can select shipping method other than DHL.

Here is the detail about the shipping method: http://www.gearbest.com/about/shipping-methods.html


Q

Does this item can be shipped Italy direct no tax?

By Giacomo Sep-23/2016 17:21:33

A

Hello Giacomo,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Bonjours j'ai vue votre annonce et sa plus je voudrais faire une vidéo sur ma chaîne comme un umboxin un test et autres. mais je n'ai pas l'argen pour l’avoir je contiens un chaîne YouTube de plus de 1400 abonner ci vous vouler bien ou ci vous vouler pas dit le voi a cette emai : tontonjaki37@gmail.com Merci cordialement XVC GLITCHEUR

By XVC GLITCHERU Jul-23/2017 21:03:44

A

Hello XVC,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Bom dia eu sou novo aqui nesse site a minha unica preocupação é cerca da fidelidade Queria saber se é confiavêl comprar esses produtos aqui. E qual é a garantia dado para o cliente? Boa tarde

By Victor Mar-06/2017 15:58:02

A

Hello Victor
Please rest assured that we are a legally registered company that has been around since 2007.
We Gearbest are certified  "secured "  internatational service providers such as  Paypal, Norton.
You may check our certificates at the bottom of website homepage.
Please check our 45 day Warranty and Return service here: http://www.gearbest.com/about/warranty-and-return.html 

Q

what is the maximum memery card i can out in the SD card slot ( how many GB)

By Abdelaali Feb-10/2017 20:38:25

A

Hello Abdelaali
It is up to 128GB.

Q

I am in Spain. How can i write letter "Ñ" if I bought the lab top. Best regards.

By eduardoruiz Dec-20/2016 11:01:08

A

Hello eduardoruiz, 

Thank you for your inquiry.

This is the English version of the keyboard, you can set the system into a  Spain layout, but you need to remember the corresponding letters.


Q

Hello, Changing the computer's BIOS settings become misusing it?

By Gheyret Dec-17/2016 07:05:18

A

Hi Gheyret,


Thanks for your inquiry.

It has been activated.

If you refresh the BIOS, it will make teh Windows breakdown.

Have a nice day!