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Customer Questions & Answers

  • All(80)
  • Product Information(61)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(10)
  • Others(4)
Q

Does it support Arabic language for notifications?

By Ahmed Feb-26/2019 12:39:44

A

Hello Ahmed,


We are sorry that this product only contains English and Chinese.

Let me know if you need any further assistance. 


Q

Hi can it work with any Android phone?

By john Oct-24/2018 18:06:17

A

Hello John,
It is compatability: Android 4.4 / iOS 8.0 and above system. 

Q

Can i put sim card into this watches , if i dont want to use phone ?

By Lubo Sep-04/2018 11:50:46

A

Hello Lubo,

No, sorry.

Q

Hello, Does this watch have a voice recorder with a mic? BR.

By Tobija Sep-03/2018 21:10:27

A

Hello Tobija,
Yes,  please feel free to order it.
Best Regards

Q

Can you confirm the standby time. Is it 5 or 11 days?

By Hugo Alves Aug-06/2018 09:43:12

A

Hello Hugo, 
Standby time: 5 Days 

Let me know if you need any help.

Q

how much i have to pay in indian rupees

By bikash sahoo Jul-07/2018 10:40:10

A

Hello Bikash,

You can view the price in different currencies by changing the currency of the web page in the top right-hand corner of the page.

Let me know if you need any help.


Q

Can the display remain 'always on' while on the heart rate monitor? It would be nice to work out and have your pulse visible at all time so you can be checking your zones. Thanks!

By George Floros Jul-01/2018 00:06:29

A

Hello George,


The heart rate sensor is always on while on the heart rate monitor.


Q

can this watch allow you to receive incoming calls on the phone. pls advise

By Subrat Jun-25/2018 16:07:29

A

Open Amazfit Watch app,tap on “more settings”, tap on “test notifications” and tap on ‘incoming call reminder’  

Q

is this still available?

By Michael Jun-19/2018 05:13:41

A

Hello Michael,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

There has been many questions whether it is suitable for swimming and contains relevant activity to track it but the answers were quite unclear. Avoiding straight answer understand it is cause it doesnt suppost swimming tracking.

By Kipouros Jun-10/2018 19:47:39

A

Dear Kipouros,


It is waterproof IP67 that you can take swimming. 

Multiple recording modes allow the watch to track your runs and capture distance, time, calories, altitude as well as maximum and average of pace, speed, cadence.


Q

Does it support Arabic language for notifications?

By Ahmed Feb-26/2019 12:39:44

A

Hello Ahmed,


We are sorry that this product only contains English and Chinese.

Let me know if you need any further assistance. 


Q

Hi can it work with any Android phone?

By john Oct-24/2018 18:06:17

A

Hello John,
It is compatability: Android 4.4 / iOS 8.0 and above system. 

Q

Can i put sim card into this watches , if i dont want to use phone ?

By Lubo Sep-04/2018 11:50:46

A

Hello Lubo,

No, sorry.

Q

Hello, Does this watch have a voice recorder with a mic? BR.

By Tobija Sep-03/2018 21:10:27

A

Hello Tobija,
Yes,  please feel free to order it.
Best Regards

Q

Can you confirm the standby time. Is it 5 or 11 days?

By Hugo Alves Aug-06/2018 09:43:12

A

Hello Hugo, 
Standby time: 5 Days 

Let me know if you need any help.

Q

Can the display remain 'always on' while on the heart rate monitor? It would be nice to work out and have your pulse visible at all time so you can be checking your zones. Thanks!

By George Floros Jul-01/2018 00:06:29

A

Hello George,


The heart rate sensor is always on while on the heart rate monitor.


Q

can this watch allow you to receive incoming calls on the phone. pls advise

By Subrat Jun-25/2018 16:07:29

A

Open Amazfit Watch app,tap on “more settings”, tap on “test notifications” and tap on ‘incoming call reminder’  

Q

Does it support PT-BR language?

By Jonathan May-16/2018 03:27:53

A

Hello Jonathan, 
No ,I am sorry that this item has two kinds of version for choosing: English and Chinese .

Q

can i make and receive calls

By Rajasekara May-15/2018 15:28:17

A

Hello Rajasekara, 
Thanks for your inquiry.

Yes it can.

Well appointed communication tool: receive incoming call, message, email, calendar, weather and notification of App

Q

is it waterproof?is has inbuilt WI-FI?

By Bhaskar May-14/2018 11:16:53

A

Waterproof IP67 without built-in WIFI

Q

is this still available?

By Michael Jun-19/2018 05:13:41

A

Hello Michael,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, is it true that you have real stock for the red one? Thanks

By Jose Oct-07/2017 07:41:20

A

Hello Jose,
Yes, we have stock, please feel free to order it.
Best Regards

Q

It has stock? us

By Heitor vida Sep-13/2017 20:45:45

A

Hello Heitor,
This item not in stock in US warehouse.

Q

how much i have to pay in indian rupees

By bikash sahoo Jul-07/2018 10:40:10

A

Hello Bikash,

You can view the price in different currencies by changing the currency of the web page in the top right-hand corner of the page.

Let me know if you need any help.


Q

hello, if i order this product could you declare lower value to avoid the taxes in my local post office? thank you

By maria May-27/2018 08:49:55

A

Hi  Maria,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

I made order 13.09 and packege is still doesnt send. Why?

By Michał Oct-08/2017 14:54:14

A

Hello Michał,
This item in stock now, please contact our support center for your order issue.

Q

Hello, I ordered and payed 10 days ago. Where can I contact if it isn't still send?

By mztka18 Sep-25/2017 06:54:29

A

Hello mztka18,
You can contact our livechat or support center.

Q

Dear Sir/madam, can you ad a value of 10 dollars to avoid custom taxed? Thank you in advance Karel

By Karel Sep-21/2017 11:16:27

A

Hello Karel, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, Do I need to pay any custom duty when I purchase any product from GearBest If so, what are the charges for the same to INDIA Is there any minimum amount above which customs duty is levied & are there any options to reduce or waive off the custom charges

By Pradeep Aug-27/2017 02:38:08

A

Hello Pradeep,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, is it possible to write a price lower then 30 Euro on the package due to tax restrictions.

By Emrah Aug-25/2017 08:17:09

A

Hello Emrah,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Do you or can you ship from the eu warehouse?

By Mic Aug-12/2017 12:57:55

A

Hello Mic, 


Sorry that currently this item can only be shipped from China warehouse.

Thank you for your inquiry.

Q

Is it possible to declare $ 50 value?

By Pincinato Aug-09/2017 01:34:34

A

Dear Pincinato,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html   

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

if i buy this can u write less than 30 dollar to box fot tax ?

By MERİÇ AŞER Jul-04/2017 16:10:17

A

Hello MERİÇ, 


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html    

http: http://www.gearbest.com/about/terms-and-conditions.html   

We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.


Q

If you bought a item from you send it as a "gift" and with a lower price on the package? Is it possible?

By Filip Jun-26/2017 20:25:05

A

Hello Filip,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Is there any warranty or guaranty of this watch

By Guru May-09/2018 10:04:02

A

Hello Guru
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, At the beginning of the year buy this article in your shop, and a few months ago, warmed a lot while I was wearing, being without doing anything, and since then does not turn on. How to apply the warranty? I have to send you the clock to fix it or send a new one?. Thanks and regards.

By Jose Luis Sep-15/2017 09:44:33

A

Hello Jose
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Is there any return policy for this product. If are there any can you please explain how can I return if it is damaged.

By Naresh Sep-09/2017 06:33:31

A

Hello Naresh
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, i'm buy this product, it's a possible imput a LCD screen protection in the smartwatch? Thanks a lot

By Marcos Jul-31/2017 14:51:32

A

Hello Marcos,
Package Contents: 1 x Original Xiaomi AMAZFIT Sports Smart Watch, 1 x USB Charging Cable, 1 x English User Manual

There is no LCD screen protection.