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Customer Q&A

  • All(61)
  • Product Information(53)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(4)
  • Others(1)
Q

Hello, Does this product has GPS navigation in Android? thanks

By Tiago André Pinheiro Rodrigues da Silva Aug-01/2017 10:13:05

A

Hello Tiago, 
Thank you for your inquiry.

It does not have GPS navigation in Android.

Let me know if you need any help.


Q

Hello, Does this product has GPS navigation in Android? thanks

By Tiago André Pinheiro Rodrigues da Silva Aug-01/2017 10:07:45

A

Hello Tiago,
Thank you for your inquiry.

It does not have GPS navigation in Android.

Let me know if you need any help.

Q

HelloHow can I order and send me the tablet so I do not have any problems withThe Greek Customs Office; There is also the keyboard of the tablet and how much it costs? Thanks

By Elias May-30/2017 16:56:14

A

Hello Elias,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


You can check the keyboard of this tablet via http://www.gearbest.com/tablet-accessories/pp_424390.html.

Thank you for your inquiry.


Q

Greetings, I would like to ask whether a keyboard is included. I noticed this product as an email "exclusive" and it has a keyboard at "featured products" for free. Is that offer valid? Is the keyboard compatible (if it's in the offer)? What option do I have to select in order to include the keyboard in my order? I thank you in advance for your help.

By Aggelos May-13/2017 15:13:55

A

Hello Aggelos, 


Package Contents

Tablet PC: 1 
Charger: 1 
Type-C Cable: 1    


The keyboard is not included.

Thank you for your inquiry!

Q

When you estimate that you will have the new Rotating Keyboard for Chuwi 10.8 inch Hi10 plus ? I have just found it on another website like amazon , aliexpress but it hasn't paypal pay like you.Thank you .

By Zisis Kontarinis May-13/2017 11:08:29

A

Hello Zisis,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

hi, the keyboard to chuwi hi 10 pro is compatible with the chuwi hi10 plus?

By Estebanmmp May-11/2017 03:20:03

A

Hello Estebanmmp,
Sorry, they are not compatible. 

Q

Does the chuwi hi10 plus with remix os and z8300 come with screem film protector installed? Does it come with European adapter to plug it? thanks

By Juan May-06/2017 16:37:29

A

Hello Juan, 


Package Contents

Tablet PC: 1 
Charger: 1 
Type-C Cable: 1    


Q

Has quick charge? Any USB ports (Normal USB)?

By J:David Apr-25/2017 14:30:42

A

Hello J:David,


It supports fast charging.

Its USB ports is Type-C.

Q

Is there a rotary shaft Keyboard available or do you just have the soft foldable one?

By Sandro Apr-24/2017 03:56:54

A

Hello Sandro,
The keyboard in the picture is not included.This item contains Tablet PC ,Charger and Type-C Cable .

Q

Is this product in your warehouse ready for immediate shipment

By John Apr-18/2017 12:09:52

A

Hello John,


This item can be sent out within 3-5  business days after payment.

Please feel free to order now.


Q

Hello, Does this product has GPS navigation in Android? thanks

By Tiago André Pinheiro Rodrigues da Silva Aug-01/2017 10:13:05

A

Hello Tiago, 
Thank you for your inquiry.

It does not have GPS navigation in Android.

Let me know if you need any help.


Q

Hello, Does this product has GPS navigation in Android? thanks

By Tiago André Pinheiro Rodrigues da Silva Aug-01/2017 10:07:45

A

Hello Tiago,
Thank you for your inquiry.

It does not have GPS navigation in Android.

Let me know if you need any help.

Q

Greetings, I would like to ask whether a keyboard is included. I noticed this product as an email "exclusive" and it has a keyboard at "featured products" for free. Is that offer valid? Is the keyboard compatible (if it's in the offer)? What option do I have to select in order to include the keyboard in my order? I thank you in advance for your help.

By Aggelos May-13/2017 15:13:55

A

Hello Aggelos, 


Package Contents

Tablet PC: 1 
Charger: 1 
Type-C Cable: 1    


The keyboard is not included.

Thank you for your inquiry!

Q

When you estimate that you will have the new Rotating Keyboard for Chuwi 10.8 inch Hi10 plus ? I have just found it on another website like amazon , aliexpress but it hasn't paypal pay like you.Thank you .

By Zisis Kontarinis May-13/2017 11:08:29

A

Hello Zisis,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

hi, the keyboard to chuwi hi 10 pro is compatible with the chuwi hi10 plus?

By Estebanmmp May-11/2017 03:20:03

A

Hello Estebanmmp,
Sorry, they are not compatible. 

Q

Does the chuwi hi10 plus with remix os and z8300 come with screem film protector installed? Does it come with European adapter to plug it? thanks

By Juan May-06/2017 16:37:29

A

Hello Juan, 


Package Contents

Tablet PC: 1 
Charger: 1 
Type-C Cable: 1    


Q

Has quick charge? Any USB ports (Normal USB)?

By J:David Apr-25/2017 14:30:42

A

Hello J:David,


It supports fast charging.

Its USB ports is Type-C.

Q

Is there a rotary shaft Keyboard available or do you just have the soft foldable one?

By Sandro Apr-24/2017 03:56:54

A

Hello Sandro,
The keyboard in the picture is not included.This item contains Tablet PC ,Charger and Type-C Cable .

Q

Is the Chuwi Hi10 plus Dual WiFi?

By John Apr-18/2017 12:09:05

A

Hello John,

Wifi of the item is 802.11b/g/n wireless internet.

Q

Ist win 10 mit einem Produktkey ausgestattet? Hat es LTE oder 3G?

By tabletfuchs Feb-28/2017 18:22:01

A

Hello tabletfuchs, 


Thank you for your inquiry.

There is no product key and it doesn't support LTE or 3G net work.

Q

Is this product in your warehouse ready for immediate shipment

By John Apr-18/2017 12:09:52

A

Hello John,


This item can be sent out within 3-5  business days after payment.

Please feel free to order now.


Q

hello this productt is it in stok in europe ifyou there costoms fees to the France please answer me

By vanrast pascal Dec-20/2016 12:18:53

A

Hello vanrast, 

Thank you for your inquiry.

This product in  EU warehouse, Unfortunately, we have no control over these regulations and potential import duties. To know more about tax, please review our F.A.Q (see Taxes and Duties) and terms and conditions in the links below: http://www.gearbest.com/about/faq.html  &  http://www.gearbest.com/about/terms-and-conditions.html   

Q

is there a price match policy, just in case black Friday got better deal than the current one.. what is the return policy? how long will it take for shipping? can i use blue tooth keyboard and stylus in the same time? thank you very much for your answer!!

By albert Nov-17/2016 19:02:11

A

Hello,albert.

Thanks for your inquiries.

Here is the details of your inquiries:

  1. We have price mater policy.You can click here:http://prntscr.com/d8q7gr 

  2. Here is our return policy:http://www.gearbest.com/about/warranty-and-return.html 

  3. Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 7-15 working days 
    2) Registered Air Mail:10-25 working days
    3) Unregistered Air Mail:13-30 working days                            

    4) Priority Line : 7 - 15 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  4. You can use the blue tooth keyboard and stylus in the same time.

Q

HelloHow can I order and send me the tablet so I do not have any problems withThe Greek Customs Office; There is also the keyboard of the tablet and how much it costs? Thanks

By Elias May-30/2017 16:56:14

A

Hello Elias,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


You can check the keyboard of this tablet via http://www.gearbest.com/tablet-accessories/pp_424390.html.

Thank you for your inquiry.


Q

Hi, could u declare 10 USD and as a toy? Thx!

By Vitor Mar-24/2017 20:41:57

A

Hello Vitor,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

HI. I am interested in purchasing CHUWI HI10 tablet from you. It looks like this product is shipped from EU stock. Does that mean there is no customs charges ? I have bought an Item from USA lately and the customs charges were significant. That's the last thing I want ordering this quality tablet from you. Ps. does it come with warranty? I look forward to hearing from you. MAc

By mac Mar-12/2017 15:43:55

A

Hello mac
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Q

How is the protection about the box of the product?

By John Sep-15/2016 05:01:52

A

Hello John,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I want to buy chuwi hi10 plus with keyboard/ how can i online contact with sales ?? thank you

By Anar Nov-09/2016 08:33:39

A

Hello Anar
I am glad to tell you that you can contact us through this link:http://www.gearbest.com/about/contact-us.html.


You can contact us through the message or livechat. PLease feel free to place the order on our website.