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Customer Questions & Answers

  • All(52)
  • Product Information(34)
  • Stock Status(5)
  • Payment(1)
  • About Shipping(5)
  • Others(6)
Q

hi does this vacum wrk with Australian power 240v. And does it come with an Australian adapter?

By Chris Feb-06/2019 22:13:03

A

Hello Chris,

The Input Voltage (V) is between 100 - 240V .

We will send an adapter with all our products according to the order's country of delivery.


Q

hello when you will have this again?

By Tiago Jan-07/2019 16:06:21

A

Hello Tiago,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

hy. i want to know what is your shipping method? i don't want fast shipping like DHL or DPD because they put me to pay VAT, which is a lot. is there any other shipping method to send it some chinese post or some sweedish on poland post, i don't care about 3-4 weeks shipping, i just don't wanna pay extra taxes in my country. thank you.

By jay Dec-23/2018 09:10:57

A

Hello jay,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, Is the package also includes Waterproof Mat ? Thanks

By Arkady Dec-20/2018 06:05:27

A

Hello Arkady, 

Package Contents: 1 x Robot Vacuum, 1 x EU Plug Adapter, 1 x Charging Dock, 1 x Water Tank, 1 x Mopping Pad, 1 x English User Manual    



Q

Does this internetional version end generation comes with the adapter for USA? Are the instructions and robot language in English?

By Raúl Morales Dec-10/2018 14:20:31

A


Hello Raúl,

   


Second generation upgrade European version.

Q

Is this the Xiaomi Roborock S50 2nd generation? Cause when I look at the reviews those are made on the Xiaomi Mi. Thanks for your response.

By Mathieu Dec-10/2018 14:13:25

A


Hello Mathieu,

   


Yes, 2nd generation.

Q

good morning.do you accept paypal payment?thanks

By matus Dec-10/2018 09:11:28

A

Hello matus,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Hi, the Xiaomi roborock S50 on your store is an used/repaired item? Or it is new? Thanks.

By Dany Dec-09/2018 07:09:13

A

Hello Dany,


We can guarantee that this item is brand new. We hope you will enjoy it. 


Q

Hi, in all the videos and Pictures it appears to be it used on Wooden Flooring only... can it be used on Vertrified/marble tiles floorings? thx

By Amit Dec-05/2018 08:09:26

A

Hello Amit, 

Thank you for your inquiry.

Yes, it can be  used on Vertrified/marble tiles floorings.

Q

How long it takes delivered to UK?thanks

By matus Dec-04/2018 09:45:50

A

Hello Matus,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi does this vacum wrk with Australian power 240v. And does it come with an Australian adapter?

By Chris Feb-06/2019 22:13:03

A

Hello Chris,

The Input Voltage (V) is between 100 - 240V .

We will send an adapter with all our products according to the order's country of delivery.


Q

hello when you will have this again?

By Tiago Jan-07/2019 16:06:21

A

Hello Tiago,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

hy. i want to know what is your shipping method? i don't want fast shipping like DHL or DPD because they put me to pay VAT, which is a lot. is there any other shipping method to send it some chinese post or some sweedish on poland post, i don't care about 3-4 weeks shipping, i just don't wanna pay extra taxes in my country. thank you.

By jay Dec-23/2018 09:10:57

A

Hello jay,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, Is the package also includes Waterproof Mat ? Thanks

By Arkady Dec-20/2018 06:05:27

A

Hello Arkady, 

Package Contents: 1 x Robot Vacuum, 1 x EU Plug Adapter, 1 x Charging Dock, 1 x Water Tank, 1 x Mopping Pad, 1 x English User Manual    



Q

Does this internetional version end generation comes with the adapter for USA? Are the instructions and robot language in English?

By Raúl Morales Dec-10/2018 14:20:31

A


Hello Raúl,

   


Second generation upgrade European version.

Q

Is this the Xiaomi Roborock S50 2nd generation? Cause when I look at the reviews those are made on the Xiaomi Mi. Thanks for your response.

By Mathieu Dec-10/2018 14:13:25

A


Hello Mathieu,

   


Yes, 2nd generation.

Q

good morning.do you accept paypal payment?thanks

By matus Dec-10/2018 09:11:28

A

Hello matus,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Hi, in all the videos and Pictures it appears to be it used on Wooden Flooring only... can it be used on Vertrified/marble tiles floorings? thx

By Amit Dec-05/2018 08:09:26

A

Hello Amit, 

Thank you for your inquiry.

Yes, it can be  used on Vertrified/marble tiles floorings.

Q

How long it takes delivered to UK?thanks

By matus Dec-04/2018 09:45:50

A

Hello Matus,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how many years has the vacuum warranty?

By Apo Nov-28/2018 10:19:23

A

Hello Apo, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

I'm waiting for stock in any EU warehouse. Any idea when it's available?

By Rita Jul-31/2018 09:14:44

A

Hello Rita,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Still waiting for stock in any EU warehouse. Any idea when it's available?

By bram Jul-16/2018 19:57:26

A

Hello Bram,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When it will be back in stock in the eu warehouse?

By A B Jul-12/2018 09:17:22

A

Hello A,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hey, can you tell me when you have robots in stock in the GW2 warehouse?

By A B Jul-06/2018 11:35:28

A

Hello A,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When you have robots in stock in the GW-2 warehouse?

By A B Jul-04/2018 15:11:41

A

Hello A,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is the price in US dollars?

By Laz Aug-04/2018 07:55:26

A

Hello Laz

The price is in US dollars.

You can view the price in different currencies by changing the currency of the web page in the top right-hand corner of the page.

Let me know if you need any help.


Q

How long does it take for Slovakia to come from Fast 23 warehouse?

By Rastislav Nov-16/2018 09:55:59

A

Hello Rastislav,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

please..Is any warehouse locate in Europe?

By Tomáš Kozina Aug-30/2018 21:32:04

A

Hello  Tomáš,


We are very happy to assist you. Unfortunately we cannot offer you our company’s private information, however please rest assured we will ship your products from a warehouse closest to your destination and based on your order situation. 


Q

I live in Poland. Do I risk that I have to pay import tax?

By John Montijb Aug-30/2018 18:40:22

A

Hello John,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello, is warehouse HK in Europe?

By Marta Aug-11/2018 18:05:12

A

Hello Marta, 

Thank you for your inquiry.

HK is a code for the shipping location, if you choose this code when you place your order it will be shipped from HongKong.


Q

Hello, where is the warehouse CN-099? Thanks

By AD Aug-08/2018 07:28:40

A

Hello AD,
We will send it from China.

Q

Hi, the Xiaomi roborock S50 on your store is an used/repaired item? Or it is new? Thanks.

By Dany Dec-09/2018 07:09:13

A

Hello Dany,


We can guarantee that this item is brand new. We hope you will enjoy it. 


Q

Is the warranty covered in India and what is the warranty period?

By Prashant Sep-20/2018 01:39:23

A

Hello Prashant,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

http://prntscr.com/kwg9v4 

Q

I have question about warranty. Is there any service center in Slovakia? Is the warranty international? Thank you for soon answer.

By Vladimir Sep-08/2018 08:02:52

A

Hello Vladimir,

There is no  service center in Slovakia, sorry.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

The vacuum cleaner comes with a European plug?

By moshe Aug-28/2018 19:22:09

A

Hello Moshe, 
It comes with a European plug.

Let me know if you need any help.

Q

does it have EU plug?

By Mathew Aug-21/2018 06:58:07

A

Hello Mathew,
Yes, please feel free to order it.
Best Regards

Q

I'm thinking of buying the robot. but would like to know more about the warranty of the same. Is xiaomi product support already available in Portugal? If the robot has any problems how can I proceed? Thank you, Adriana Costa

By Adriana Costa Jul-31/2018 10:23:19

A

Hello Adriana,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html