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Customer Q&A

  • All(54)
  • Product Information(49)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(4)
Q

Is this product rooted? Which movie applications come pre-installed? Have the showbox app?

By Ricardo Pedro Aug-16/2017 18:40:34

A

Hello Ricardo,

Yes, it has been rooted.

Google play store has been pre-installed.

You can download the APP you like by yourself.


Q

Hello, regarding the plug-in, does it come with an adaptor for Portugal? Thanks in advance

By Francisco Jul-21/2017 09:54:01

A

Hello Francisco,


We will send an adapter with all our products according to the order's country of delivery.


Q

What version of android is on the box?

By Colum Jun-28/2017 14:03:00

A

Hello Colum,


It is Android 6.0.

Thank you for your inquiry.

Q

Hi. How long is the warranty?

By MRT Jun-14/2017 23:49:21

A

Hello MRT



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What wifi chip inside?

By nvr May-31/2017 12:32:13

A

Hello nvr,


Qualcomm Q9377


Q

does it come with an au plug and does it have wifi please?

By rachel May-02/2017 14:08:10

A

Hello rachel,

Thank you for your inquiry. For this problem, there is an adaptor inside and you can use it with wifi.

Q

Whether it supports external hard disk and how much capacity? 1TB,2TB,3TB?

By Slobodan Apr-20/2017 09:58:05

A

Hello Slobodan,
Thanks for your inquiry.

The item can connect the external hdd and there is no specific request of the type.

Q

Does this come pre-rooted?

By Gabriel Mar-22/2017 15:56:05

A

Hello, Gabriel

Thank you for the inquiry.

Sorry, the box is not pre-rooted. (It is not recommand for you to root the box.)

Please feel free to contact us if you have additional questions.

Q

Hello, boxing Czech menu? Thank you

By Libor Mar-14/2017 10:46:23

A

Hello Libor, 


Thank you for your inquiry.

Yes,it supports Czech menu.

Q

Does the box have Gigabit Ethernet? One of your graphics say gigabit but the other graphic says 10/100. Which one is correct?

By foxhollow Mar-11/2017 23:15:07

A

Hello foxhollow,
No, it is not  Gigabit Ethernet.

The first generation has  Gigabit Ethernet. But this is the second generation  which doesn't have Gigabit Ethernet.

Q

Is this product rooted? Which movie applications come pre-installed? Have the showbox app?

By Ricardo Pedro Aug-16/2017 18:40:34

A

Hello Ricardo,

Yes, it has been rooted.

Google play store has been pre-installed.

You can download the APP you like by yourself.


Q

Hello, regarding the plug-in, does it come with an adaptor for Portugal? Thanks in advance

By Francisco Jul-21/2017 09:54:01

A

Hello Francisco,


We will send an adapter with all our products according to the order's country of delivery.


Q

What version of android is on the box?

By Colum Jun-28/2017 14:03:00

A

Hello Colum,


It is Android 6.0.

Thank you for your inquiry.

Q

What wifi chip inside?

By nvr May-31/2017 12:32:13

A

Hello nvr,


Qualcomm Q9377


Q

does it come with an au plug and does it have wifi please?

By rachel May-02/2017 14:08:10

A

Hello rachel,

Thank you for your inquiry. For this problem, there is an adaptor inside and you can use it with wifi.

Q

Whether it supports external hard disk and how much capacity? 1TB,2TB,3TB?

By Slobodan Apr-20/2017 09:58:05

A

Hello Slobodan,
Thanks for your inquiry.

The item can connect the external hdd and there is no specific request of the type.

Q

Does this come pre-rooted?

By Gabriel Mar-22/2017 15:56:05

A

Hello, Gabriel

Thank you for the inquiry.

Sorry, the box is not pre-rooted. (It is not recommand for you to root the box.)

Please feel free to contact us if you have additional questions.

Q

Hello, boxing Czech menu? Thank you

By Libor Mar-14/2017 10:46:23

A

Hello Libor, 


Thank you for your inquiry.

Yes,it supports Czech menu.

Q

Does the box have Gigabit Ethernet? One of your graphics say gigabit but the other graphic says 10/100. Which one is correct?

By foxhollow Mar-11/2017 23:15:07

A

Hello foxhollow,
No, it is not  Gigabit Ethernet.

The first generation has  Gigabit Ethernet. But this is the second generation  which doesn't have Gigabit Ethernet.

Q

soporta teclado bluetooth?

By Aaron Feb-21/2017 20:53:28

A

Hola aaron


Por favor, tenga en cuenta que soporta el teclado Bluetooth.

Que tengas un buen día.


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Q

Hello, I would like to ask, this product is in you site available in EU store, that means that i don have to worry about Customs ? And how many days it take to arrive here in Portugal, from the EU sore? Thank you.

By Nuno Nov-23/2016 18:13:46

A

Hello Nuno,

Expedited Shipping    3 - 5 business days    $11.00    

Yes you can order the item from EU warehouse.

Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Let me know if you need any help.

Q

Hi. How long is the warranty?

By MRT Jun-14/2017 23:49:21

A

Hello MRT



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this box ROOTED?

By Mary Jan-08/2017 17:03:23

A

Hello Mary,


Yes, it is rooted.

Thanks for your inquiry.

Q

What is the max size hdd can this unit support via usb ??

By rohan Dec-14/2016 09:31:20

A

Hello rohan,


It is 1T

Thanks for your inquiry.

Q

It has 3d function for movies

By Wilson Nov-22/2016 08:17:20

A

Hello Wilson,

It owns the 3D noise reduction filter which is convenient for you to enjoy the high-quality entertainment.