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Customer Q&A

  • All(88)
  • Product Information(82)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others(2)
Q

should I receive call and talk with this watch

By manish rajput Aug-16/2019 18:32:57

A

Hello Manish,
The watch supports Bluetooth calls. When the watch is bound to your smartphone via the app, you can answer and make calls on the watch.

Q

Is this watch waterproof

By Neil Nov-04/2018 14:48:22

A

Hello Neil, 
Yes,it is.

Q

How can i start the voice recorder?

By Péter Aug-08/2018 12:35:41

A

Hello Péter,


Sorry, it does not have voice recorder function.

Q

After Bluetooth connection has been established, will it connect automatically if it has lost the connection or do I have to do it manually each time? And secondly, can I send a message from the watch? Or is it only able to receive messages?

By Jüri Jul-19/2018 08:42:01

A

Hello Jüri,

Hello, after establishing a Bluetooth connection, the connection is generally not lost within the valid range of Bluetooth. If there is a loss, it will be automatically connected.

Watches can be used to make calls, messages and notifications,  it can only be viewed and not sent, and the watch screen is not a good input port.


Q

Where can I find the watchface from the first Picture?

By Mario Jun-28/2018 07:18:05

A

During  the iteration of the product software version update, some dial styles  will also be changed in detail. If the customer does not find the dial  in the figure when the long-pressed dial page is swiped, it means that  the dial is not in the software version. . I hope that customers can like the dials of the new design.

Q

My device makes noise (pushing buttons, shut-off, and find my phone feature) even when the volume setting is at 0. Is there a way to disable the sound/vibrate entirely? It is quite annoying to have the anti-lost feature activate even when disabled and disrupt my entire class.

By Shane T Apr-09/2018 15:45:01

A

Hello Shane, 
Thanks for your inquiry.

Turn off the anti-lost alarm on the APP in the connected state and no sound will be heard.

Q

It supports Whatsapp Messanger?

By Veronica Nov-20/2017 13:38:04

A

Hello Veronica,
For the information, please check detailed information as follows:

Notification type: Facebook,G-mail,Twitter,Wechat 

Q

does this watch support Korean Language?

By Eric Oct-25/2017 09:25:15

A

Hello Eric,
The item doesn't support Korean Language.

Q

please advice by when the item will reach destination , Athens Greece if i order it today 19/10/2017

By Haris Perivolas Oct-19/2017 12:53:07

A

Hello Haris,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it work with whatsApp?

By EMUNDIM Oct-18/2017 17:37:59

A

Hello EMUNDIM,
The item can't download APP.

Q

should I receive call and talk with this watch

By manish rajput Aug-16/2019 18:32:57

A

Hello Manish,
The watch supports Bluetooth calls. When the watch is bound to your smartphone via the app, you can answer and make calls on the watch.

Q

Is this watch waterproof

By Neil Nov-04/2018 14:48:22

A

Hello Neil, 
Yes,it is.

Q

How can i start the voice recorder?

By Péter Aug-08/2018 12:35:41

A

Hello Péter,


Sorry, it does not have voice recorder function.

Q

After Bluetooth connection has been established, will it connect automatically if it has lost the connection or do I have to do it manually each time? And secondly, can I send a message from the watch? Or is it only able to receive messages?

By Jüri Jul-19/2018 08:42:01

A

Hello Jüri,

Hello, after establishing a Bluetooth connection, the connection is generally not lost within the valid range of Bluetooth. If there is a loss, it will be automatically connected.

Watches can be used to make calls, messages and notifications,  it can only be viewed and not sent, and the watch screen is not a good input port.


Q

Where can I find the watchface from the first Picture?

By Mario Jun-28/2018 07:18:05

A

During  the iteration of the product software version update, some dial styles  will also be changed in detail. If the customer does not find the dial  in the figure when the long-pressed dial page is swiped, it means that  the dial is not in the software version. . I hope that customers can like the dials of the new design.

Q

My device makes noise (pushing buttons, shut-off, and find my phone feature) even when the volume setting is at 0. Is there a way to disable the sound/vibrate entirely? It is quite annoying to have the anti-lost feature activate even when disabled and disrupt my entire class.

By Shane T Apr-09/2018 15:45:01

A

Hello Shane, 
Thanks for your inquiry.

Turn off the anti-lost alarm on the APP in the connected state and no sound will be heard.

Q

It supports Whatsapp Messanger?

By Veronica Nov-20/2017 13:38:04

A

Hello Veronica,
For the information, please check detailed information as follows:

Notification type: Facebook,G-mail,Twitter,Wechat 

Q

does this watch support Korean Language?

By Eric Oct-25/2017 09:25:15

A

Hello Eric,
The item doesn't support Korean Language.

Q

Does it work with whatsApp?

By EMUNDIM Oct-18/2017 17:37:59

A

Hello EMUNDIM,
The item can't download APP.

Q

Can I see the pictures of my cell phone for it?

By Tiago Sep-09/2017 20:47:45

A

Dear Tiago,


Thank you for your inquiry.

Sorry, you can not see the pictures in your cell phone via it.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

please advice by when the item will reach destination , Athens Greece if i order it today 19/10/2017

By Haris Perivolas Oct-19/2017 12:53:07

A

Hello Haris,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. Please can you advise whether I will have to pay UK import duty on this item on top of the displayed price?

By Vinny Sep-09/2017 19:49:21

A

Hello Vinny,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, I would like to know if you have local direct express for this item (SMA - 09 Smart Bluetooth Watch) to Portugal. If yes how can i buy it using that facility? Best regards Paulo Carvalho

By Paulo Carvalho May-09/2017 10:24:43

A

Hello Paulo,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, i am from Turkey Istanbul, if i will order during how many day it will reach to me?

By Duman Jan-25/2017 19:59:44

A

Hello Duman,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

can I order a different band for this watch?

By Mehdi B. Jan-15/2017 23:42:50

A

Hello Mehdi,

Thank you for your inquiry.

Yes please feel free to make your order, but we sell the band with the watch.

Here is the link for other colors:http://www.gearbest.com/smart-watches/pp_446569.html?wid=21

and http://www.gearbest.com/smart-watches/pp_446570.html?wid=21;

Thank you, Let me know if you need any help.

Have a nice day!


Q

το ρολόι παίρνει και άλλη γλώσα όπως ελληνικά

By panagiotis Sep-12/2016 11:12:16

A

Γεια Παναγιώτης,

Συγγνώμη ότι αυτό το έξυπνο ρολόι δεν υποστηρίζει Ελληνικά. Ευχαριστω για την προσοχη σας.