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Customer Questions & Answers

  • All(89)
  • Product Information(80)
  • Stock Status
  • Payment(1)
  • About Shipping(2)
  • Others(6)
Q

Do you update Kodi to latest version ?

By George Nov-28/2018 13:50:16

A

Hello George, 
Thanks for your inquiry.

--3GB-v1076


Link: https://pan.baidu.com/s/1TypmV0Day2VasWKaXxZKow


Password: 90ic


Q

essa tv Box tem 3 GB de ram ou 2 GB de ram ? pois eu gostaria de comprar porém necessito dessa informação

By Vagner Oct-30/2018 16:57:29

A

Hello Vagner,

Please note that it is 3G RAM.


Let me know if you need any further assistance. 


Q

Does this device support Bluetooth? If yes, is it 4.0 or 4.1? (Because it is not specified in the item's description)

By Mike Oct-08/2018 14:34:37

A

Hello Mike,

For your issue, please kindly note:

Yes,it can support Bluetooth 4.0.

Q

Can this box support a 2tb external hard drive? I have a WD My Passport 2tb Portable External Drive I would be using with it.

By Josh Aug-23/2018 04:17:38

A

Hello Josh, 

Thank you for your inquiry.

Maximum External Hard Drives Capacity: 1TB.


Q

Is Netflix FULLHD suported?

By Joe Cor May-21/2018 17:34:57

A

Hello Joe, 
Thanks for your inquiry.

Yes it can support Netflix FULLHD.

Q

Добрый день! Есть ли в меню русский язык? Сколько дней будет идти до РФ?

By Михаил May-15/2018 11:47:17

A

We can ship to Russia and the time of transportation varies according to the logistics you choose

Q

Hi guys, Does your Sunvell T95Z Plus TV Box support hard disks with NTFS format? Thanks in advance for your effort. Kind regards, Martin Paschke

By Martin Paschke Mar-08/2018 15:49:12

A

Hello Martin,

Yes,it supports hard disks with NTFS format.Thank you.

Q

Does it support H265 10 bit ?

By M Itani Feb-06/2018 13:41:26

A

Hello M,
Thanks for your inquiry.

Sorry, the item does not support H265 10 bit.

Q

Can you cast TO this device with Google Cast? I.e. be a Google Cast receiver for other android devices?

By PJ Feb-02/2018 19:18:18

A

Hello PJ, 

Thank you for your inquiry.

Yes, it can support Google Cast.

Q

what is difference between BLACK/EU PLUG and EU PLUG/BLACK? are they different product?

By NOE Jan-18/2018 09:51:57

A

Hello NOE,
For BLACK/EU PLUG, please note that it is 2G + 16G.

For the EU PLUG+BLACK, please note that it is 3G + 32G.

Q

Do you update Kodi to latest version ?

By George Nov-28/2018 13:50:16

A

Hello George, 
Thanks for your inquiry.

--3GB-v1076


Link: https://pan.baidu.com/s/1TypmV0Day2VasWKaXxZKow


Password: 90ic


Q

essa tv Box tem 3 GB de ram ou 2 GB de ram ? pois eu gostaria de comprar porém necessito dessa informação

By Vagner Oct-30/2018 16:57:29

A

Hello Vagner,

Please note that it is 3G RAM.


Let me know if you need any further assistance. 


Q

Does this device support Bluetooth? If yes, is it 4.0 or 4.1? (Because it is not specified in the item's description)

By Mike Oct-08/2018 14:34:37

A

Hello Mike,

For your issue, please kindly note:

Yes,it can support Bluetooth 4.0.

Q

Can this box support a 2tb external hard drive? I have a WD My Passport 2tb Portable External Drive I would be using with it.

By Josh Aug-23/2018 04:17:38

A

Hello Josh, 

Thank you for your inquiry.

Maximum External Hard Drives Capacity: 1TB.


Q

Is Netflix FULLHD suported?

By Joe Cor May-21/2018 17:34:57

A

Hello Joe, 
Thanks for your inquiry.

Yes it can support Netflix FULLHD.

Q

Добрый день! Есть ли в меню русский язык? Сколько дней будет идти до РФ?

By Михаил May-15/2018 11:47:17

A

We can ship to Russia and the time of transportation varies according to the logistics you choose

Q

Hi guys, Does your Sunvell T95Z Plus TV Box support hard disks with NTFS format? Thanks in advance for your effort. Kind regards, Martin Paschke

By Martin Paschke Mar-08/2018 15:49:12

A

Hello Martin,

Yes,it supports hard disks with NTFS format.Thank you.

Q

Does it support H265 10 bit ?

By M Itani Feb-06/2018 13:41:26

A

Hello M,
Thanks for your inquiry.

Sorry, the item does not support H265 10 bit.

Q

Can you cast TO this device with Google Cast? I.e. be a Google Cast receiver for other android devices?

By PJ Feb-02/2018 19:18:18

A

Hello PJ, 

Thank you for your inquiry.

Yes, it can support Google Cast.

Q

what is difference between BLACK/EU PLUG and EU PLUG/BLACK? are they different product?

By NOE Jan-18/2018 09:51:57

A

Hello NOE,
For BLACK/EU PLUG, please note that it is 2G + 16G.

For the EU PLUG+BLACK, please note that it is 3G + 32G.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Como funciona o pagamento e como mando a minha morada para me enviar o aparelho

By João Rocha Jan-11/2017 18:58:38

A

Hello João
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

After you paid that, we will ship it to you.

Q

helllo shipping time inside us???

By alex Sep-05/2017 00:16:47

A

Hello alex,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Are there any additional costs for UK buyers on top of the listed price such as import tax etc?

By Beamsley Sep-01/2017 16:45:50

A

Hello Beamsley,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I already have a T95Z Plus which runs Android 7.1.1. Is there a 7.1.2 ROM available that I can update my box with ?

By GW Sep-09/2017 17:54:58

A

Hello GW,
Thank you for your inquiry.

There is no 7.1.2 ROM available at this time.

Let me know if you need any help.

Q

I just want to know is this TV Box come with one Year standard Manufacture Warranty ??? Thank you

By Jenna La Jul-06/2017 07:37:50

A

Hello Jenna
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Yes, it is.

Q

HI I hook up the t95z plus and I wanted to ugrade to 17.1 but I can't, theres no kodi icon on the home page so how do I do it.?????????

By Robert Hernandez May-07/2017 23:23:58

A

Hello Robert


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I've just bought this item, and, as it is rooted, i can't watch paytv contents. Can you kindly give me a solution about this issue? Waiting for your reply ASAP best regards Giovanni Ventola

By Giovanni Apr-19/2017 09:56:58

A

Hello Giovanni
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Can i install mobdro in this box?

By Luis Lemos Mar-01/2017 22:39:24

A

Hello Luis,

Thank you for your inquiry.

Yes, it can support to install mobdro.

Please feel free to contact us if further questions.Thank you for your attention.


Q

What is the current firmware/build version of these devices and what is the current wifi chip? Thanks.

By John Feb-10/2017 03:28:13

A

Hello John
The current firmware/build version is T5ZP0032; the current wifi chip is 8830