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Customer Q&A

  • All(29)
  • Product Information(22)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(4)
  • Others
Q

The device is currently out of stock. Will it be available again?

By Richard Mar-23/2017 13:50:11

A

Hello Richard,

Due to the supplier issues, the black one can not be sold out on our site anymore. 

How about this one: http://www.gearbest.com/cell-phones/pp_569348.html?wid=21 


Q

hola este modelo es edición internacional, funciona en España lleva la MIU8,se actualiza via ota.

By tomas Dec-20/2016 03:07:44

A

Hello tomas,
It is International Version and unlocked for worldwide use.

It comes with MIUI7 amd supports OTA, but you can update it when receiving it.

Thank you for your inquiry! Please feel free to ask further pre-sales questions. 



Q

Where can I buy a cover compatible with this mobile phone international version?

By Samuele Nov-14/2016 21:35:54

A

Hello Samuele,
http://www.gearbest.com/cases-leather/pp_519576.html Here is the link for your convenience.

Q

How much time time it will take to ship in OMAN

By Mohammad Nov-13/2016 12:14:26

A

Hello Mohammad,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                            

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.c om/about/shipping-methods.html

Q

when the phone can be delivered to Tajikistan?

By Umed Nov-12/2016 10:42:50

A

Hi Umed,


Here is the shipping details to Tajikistan. 

Flat Rate Shipping    10 - 45 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $18.34    

Thanks so much for your attention. 

Q

does it supports hebrew?

By Marina Nov-11/2016 13:55:13

A

Hello Marina,
Yes, it does.

Language: Bahasa Indonesia, Bahasa Melayu,  English, Spanish, French, Portuguese, Vietnamese,  Turkish,  Russian, Ukrainian, Hebrew,  Arabic, Hindi,Bengali, Burmese,Thai, Telugu,Tamil, Korean, Traditional/Simplified Chinese.

Q

Hi, the smartphone has German language?

By guellix, willi Nov-11/2016 10:08:15

A

Hello guellix,,

This phone doesn't have German language. Thanks for your attention. 

Q

Hi, there isn't italian language?

By Isa Nov-09/2016 09:53:08

A

Hello Isa,

It do not supports Italian. Please note: Language: Bahasa Indonesia, Bahasa Melayu,  English, Spanish, French, Portuguese, Vietnamese,  Turkish,  Russian, Ukrainian, Hebrew,  Arabic, Hindi,Bengali, Burmese,Thai, Telugu,Tamil, Korean, Traditional/Simplified Chinese.

Thanks for your attention.                                              

Q

This product supports 4G in 800Mhz? Thanks

By Mike Nov-03/2016 18:23:22

A

Hello Mike, 


Thank you for your inquiry.

Yes,it supports 4G in 800Mhz.

Q

Hi, I'm from Italy, if I order with Standardm shipping to Italy, do you pay customs -duty or shall I pay it? Thanks.

By pier Nov-03/2016 15:19:22

A

Hello pier,

 
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

hola este modelo es edición internacional, funciona en España lleva la MIU8,se actualiza via ota.

By tomas Dec-20/2016 03:07:44

A

Hello tomas,
It is International Version and unlocked for worldwide use.

It comes with MIUI7 amd supports OTA, but you can update it when receiving it.

Thank you for your inquiry! Please feel free to ask further pre-sales questions. 



Q

Where can I buy a cover compatible with this mobile phone international version?

By Samuele Nov-14/2016 21:35:54

A

Hello Samuele,
http://www.gearbest.com/cases-leather/pp_519576.html Here is the link for your convenience.

Q

does it supports hebrew?

By Marina Nov-11/2016 13:55:13

A

Hello Marina,
Yes, it does.

Language: Bahasa Indonesia, Bahasa Melayu,  English, Spanish, French, Portuguese, Vietnamese,  Turkish,  Russian, Ukrainian, Hebrew,  Arabic, Hindi,Bengali, Burmese,Thai, Telugu,Tamil, Korean, Traditional/Simplified Chinese.

Q

Hi, the smartphone has German language?

By guellix, willi Nov-11/2016 10:08:15

A

Hello guellix,,

This phone doesn't have German language. Thanks for your attention. 

Q

Hi, there isn't italian language?

By Isa Nov-09/2016 09:53:08

A

Hello Isa,

It do not supports Italian. Please note: Language: Bahasa Indonesia, Bahasa Melayu,  English, Spanish, French, Portuguese, Vietnamese,  Turkish,  Russian, Ukrainian, Hebrew,  Arabic, Hindi,Bengali, Burmese,Thai, Telugu,Tamil, Korean, Traditional/Simplified Chinese.

Thanks for your attention.                                              

Q

This product supports 4G in 800Mhz? Thanks

By Mike Nov-03/2016 18:23:22

A

Hello Mike, 


Thank you for your inquiry.

Yes,it supports 4G in 800Mhz.

Q

Hi, I want to order this item, but i need a European plug charger. How can i ask that?

By Temos Oct-30/2016 21:02:16

A

Hello Temos,

If you live in Europe we will send a EU plug with this package, you don't need to ask for it.

Thank you.


Q

Hi GearBest team. Does support Google Play Store?

By Ivaylo Oct-28/2016 20:21:15

A

Hello Ivaylo, 


Thank you for your inquiry.

Yes,it supports Google Play Store.

Q

Can this phone be supplied with Australian charger?

By Rohan Oct-26/2016 00:07:00

A

Hello Rohan,



Package Contents


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1    


We send the adapter according to your shipping address, But you can also leave us a note about it when you place the order.

Thank you, let me know if you need any help.

Have a nice day!


Q

Dear Gearbest Team, The mobile phone charger is with standard European plug ? Thanks.

By AB_BIR Oct-24/2016 14:59:56

A

Hello AB_BIR,

We can ship this item with the European plug to you if you order this item on our website.

Please feel free to contact us if you have any questions.


Q

The device is currently out of stock. Will it be available again?

By Richard Mar-23/2017 13:50:11

A

Hello Richard,

Due to the supplier issues, the black one can not be sold out on our site anymore. 

How about this one: http://www.gearbest.com/cell-phones/pp_569348.html?wid=21 


Q

Do you have it in Grey, or are not planning to have it soon?

By temospena Oct-30/2016 21:04:45

A

Hello Temospena,

There is no recent plan for grey.

Thank you.


Q

Hi, I'm from Italy, if I order with Standardm shipping to Italy, do you pay customs -duty or shall I pay it? Thanks.

By pier Nov-03/2016 15:19:22

A

Hello pier,

 
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

How much time time it will take to ship in OMAN

By Mohammad Nov-13/2016 12:14:26

A

Hello Mohammad,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                            

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.c om/about/shipping-methods.html

Q

when the phone can be delivered to Tajikistan?

By Umed Nov-12/2016 10:42:50

A

Hi Umed,


Here is the shipping details to Tajikistan. 

Flat Rate Shipping    10 - 45 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $18.34    

Thanks so much for your attention. 

Q

I'm from Italy. Is this product shipped via "Italy Express" if I choose "Italy Via Standard Shipping" from HK?

By user Oct-24/2016 09:18:09

A

Hello user, 

Thank you for your inquiry.

Yes, we can ship it via Italy priority mail. You can also leave a message when you place your order.

Q

Salve, volevo sapere se questo prodotto dato che viene spedito tramite HK, scegliendo standard shipping e poi Italy Express mi viene spedito senza dogana. Lo chiedo perchè ho fatto almeno 2 ordini con questo tipo di spedizione e poi non mi è stato mai spedito ma mi avrebbero spedito con normale postCina. grazie

By Dani Oct-18/2016 10:39:24

A

Hello Dani,

We can ship this item from HK warehouse.

As for the shipping method, you can make a review about your request when you place the order.

Please feel free to contact us if you have any questions.


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