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Customer Q&A

  • All(72)
  • Product Information(56)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(6)
  • Others(7)
Q

Hello, can you please state what the SAR value of this phone is? Thank you.

By Lukas Aug-30/2017 06:19:18

A
Q

Ce téléphone est-il débloqué pour pouvoir utiliser un forfait téléphonique français ?

By nivi Jun-13/2017 09:03:28

A

Hello nivi, 
Thanks for your inquiry.


Please note that it is Unlocked for Worldwide use.

Q

Today receives the product you sent me, thank the gearbest for the great service. I will buy more products from you !!!! Great products and seller

By Kelcio Cesario May-29/2017 19:21:09

A

Hello Kelcio,


Thank you for your kind support.

We are looking forward the next cooperation with you.

Q

Muy buen dia, adquiri este prducto y me fue muy bien, pero se rompio la pantalla y necesito comprar una, agradecere me indiquen donde podria hacerlo, gracias

By Ernesto Yañez Apr-22/2017 17:57:25

A

Hello Ernesto
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello. Excuse the charger plug can be used in Mexico ?

By Juan Apr-22/2017 05:47:49

A

Hello Juan,
We will send an adaptor according to the order's country of delivery.

Q

Hi Team, If the item ship from HK to germany, do we need to pay customs tax or is it already include in the payment?

By Customer Apr-18/2017 12:57:28

A

Hello Customer, 


We can send the item from HK to germany.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hallo, this item comes tax-free and dyty-free to Germany? thank You Reimar Gentz

By Reimar Gentz Apr-18/2017 10:08:29

A

Hello Reimar,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hallo, is this Product the EU-Version ? Thank You greetings Reimar Gentz

By Reimar Gentz Apr-18/2017 09:13:02

A

Hello Reimar,

Yes, the item is in EU version.

Q

hi would like to know if this item support Hebrew language

By shoham Apr-16/2017 08:02:37

A

Hello shoham,

Please kindly note, the item only support the following language:

Language: Indonesian, Malay, English, Czech, Danish, French, German, Spanish, Filipino, Croatian, Latvian, Lithuanian, Italian, Magyar, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Finnish, Swedish, Vietnamese, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Burmese, Korean, Simplified/Traditional Chinese     


Q

I cant find a cover or case for this preferbly a golden colour plus a screen protector for it ? do you sell these ?

By elysium Apr-11/2017 18:44:16

A

Hello elysium, 


Thank you for your inquiry.

Yes,please check in this link:http://www.gearbest.com/umi-plus-_gear/

Q

Hello, can you please state what the SAR value of this phone is? Thank you.

By Lukas Aug-30/2017 06:19:18

A
Q

Ce téléphone est-il débloqué pour pouvoir utiliser un forfait téléphonique français ?

By nivi Jun-13/2017 09:03:28

A

Hello nivi, 
Thanks for your inquiry.


Please note that it is Unlocked for Worldwide use.

Q

Today receives the product you sent me, thank the gearbest for the great service. I will buy more products from you !!!! Great products and seller

By Kelcio Cesario May-29/2017 19:21:09

A

Hello Kelcio,


Thank you for your kind support.

We are looking forward the next cooperation with you.

Q

Hello. Excuse the charger plug can be used in Mexico ?

By Juan Apr-22/2017 05:47:49

A

Hello Juan,
We will send an adaptor according to the order's country of delivery.

Q

Hallo, is this Product the EU-Version ? Thank You greetings Reimar Gentz

By Reimar Gentz Apr-18/2017 09:13:02

A

Hello Reimar,

Yes, the item is in EU version.

Q

hi would like to know if this item support Hebrew language

By shoham Apr-16/2017 08:02:37

A

Hello shoham,

Please kindly note, the item only support the following language:

Language: Indonesian, Malay, English, Czech, Danish, French, German, Spanish, Filipino, Croatian, Latvian, Lithuanian, Italian, Magyar, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Finnish, Swedish, Vietnamese, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Burmese, Korean, Simplified/Traditional Chinese     


Q

Good afternoon. What brand of virtual 3D glasses I have to buy that is compatible with this phone? Thank you.

By Aigars Mar-22/2017 11:42:22

A

Hello Aigars
The size of the screen is 5.5 inches.

You can find a pair of 3D glasses on Gearbest which supports 5.5 inches screen such as this one: http://www.gearbest.com/virtual-reality/pp_421892.html?wid=21.

Q

Do you know if the battery for this device is user removable?

By Daniels Mar-15/2017 23:01:07

A

Hello Daniels,
Battery Capacity (mAh): 4000mAh Built-in.                                               

Q

Habe gerade das Handy Umi Plus-4G phablet - GRAY 194877402 HK-2 gekauft. Jetzt bin ich mir nicht sicher ob dies die EU-Version ist. Wie kann ich das checken?

By Dirk Mar-14/2017 16:27:42

A

Hello Dirk,

This phone comes with the EU version.


Please feel free to contact us if you have any questions.


Q

is the UMI Super Smartphone 4G Smartphone Helio P10 unlocked , so can I use my virgin simcard(English) without any trouble ? thanks

By carine Mar-14/2017 11:40:13

A

Hello carine,  

Thank you for your inquiry.

It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thank you, Let me know if you need any help.

Have a nice day!


Q

If i pre order , when you ship ?

By mARCO Sep-15/2016 09:09:59

A

Hello mARCO,
This item is presale item.
The payment will not be processed until 3-5 business days before product dispatch.
We will ship it out after presale time Oct 05 ends.

Q

Hi Team, If the item ship from HK to germany, do we need to pay customs tax or is it already include in the payment?

By Customer Apr-18/2017 12:57:28

A

Hello Customer, 


We can send the item from HK to germany.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

What is the Price in Euro?

By Zoran Dec-13/2016 09:52:57

A

Hello Zoran,
 Please kindly select your currency in the top right-hand side of our website.

Q

Hallo, this item comes tax-free and dyty-free to Germany? thank You Reimar Gentz

By Reimar Gentz Apr-18/2017 10:08:29

A

Hello Reimar,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What are your warehouse options and fastest for Australia?

By SAEED Feb-11/2017 05:43:23

A

Hello SAEED,
I suggest that you can choose the expedited shipping such as DHL and ups.

Q

What is the time for minimum and maximum delivery

By Marcos Silva de Oliveira Jan-26/2017 22:16:27

A

Hello Marcos,
You can choose from the HK-2 warehouse:

Flat Rate Shipping    15 - 20 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    £25.57    

Let me know if you need any help.

Q

hello i want to ask about the shipment for the product i want to know the total time taken for estimated delivery days and i am from India so is there any tax for shipment

By JAGRUT Nov-11/2016 17:27:39

A

Hello JAGRUT,


We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 
For more details: http://www.gearbest.com/about/faq.html

Thanks so much for your attention. 

Q

Boa Tarde fiz uma compra na sexta e já efetuei o pagamento, no mesmo dia, o status está com processando porem verifiquei que você está sem estoque, meu pedido corre algum risco de não ser enviado ? preciso de resposta

By Nogueira Oct-17/2016 17:30:41

A

Hello Nogueira,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Are you Shipping to the India?

By Nitin Oct-17/2016 05:44:38

A

Hello Nitin
We can ship to India.

Thank you for your support and have a nice day.

Q

Muy buen dia, adquiri este prducto y me fue muy bien, pero se rompio la pantalla y necesito comprar una, agradecere me indiquen donde podria hacerlo, gracias

By Ernesto Yañez Apr-22/2017 17:57:25

A

Hello Ernesto
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I cant find a cover or case for this preferbly a golden colour plus a screen protector for it ? do you sell these ?

By elysium Apr-11/2017 18:44:16

A

Hello elysium, 


Thank you for your inquiry.

Yes,please check in this link:http://www.gearbest.com/umi-plus-_gear/

Q

I'm from Brazil, I do not want to pay expensive taxes. How can you help me?

By Jose Irineu Feb-27/2017 17:04:31

A

Hello Jose
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

how long time lasts the warranty?

By iraklis Jan-21/2017 20:19:30

A

Hello iraklis,
It is one year.

For more detailed information, please see this link: http://www.gearbest.com/about/warranty-and-return.html 

Q

esse aparelho tem idioma em portugues do Brasil?

By Tiago Jan-17/2017 06:53:14

A

Olá Tiago, 

Desculpe, português (Brasil) não está incluído, suporta português


Q

I can use this device in GREECE and the network may 4g; supports GREEK language;

By Dimitris Dec-10/2016 08:36:26

A

Dear Dimitris,


Please click here http://maps.mobileworldlive.com/  for Network Frequency of your country. 

Please check with your carrier/provider before purchasing this item.

Q

olá , vocês conseguem mandar o aparelho e declarar um valor bem menor? porque aqui no brazil , tudo vem taxado pela alfandega e se puder enviar e declarar um valor bem menor eu agradeço.

By Efrain Junior Oct-15/2016 19:02:21

A

Hello Efrain,

We don't declare lower

Due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift, please be understanding.