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Customer Q&A

  • All(98)
  • Product Information(78)
  • Stock Status(8)
  • Payment
  • About Shipping(10)
  • Others(2)
Q

Ele funcionado com Freqüência aqui brasil que e 4G LTE 2,5 GHz ?

By Francisco Moratti Sep-28/2017 19:38:06

A

Hello Francisco, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
CDMA BC0
3G: WCDMA B1/B2/B5/B8
TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B7/B26
TD-LET B38/B39/B40/B41

Q

does it atualize via ota? and android 7.0 nougat?

By filipe souza jardim Sep-26/2017 14:09:16

A

Hello filipe,
It doesn't has support OTA.

System: Android 6.0

Q

I read in the reviews in this page that the mobile cant be actulized to android 7, why is that? is it true?

By Alejandra Sep-25/2017 14:14:46

A

Hello Alejandra,


As it is Chinese version it can not be updated to android 7. 


Let me know if you need any further assistance. 


Q

Hello, what is the value you declare in the package? can be lower? $70,00? i want to buy!

By Junior Sep-20/2017 14:46:36

A

Hello Junior, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

is this product original?

By Augusto Sep-20/2017 13:40:34

A

Hello Augusto,
Yes it's original.

Q

can you unlock FDD-LTE B5 B28 band?

By prabu Sep-19/2017 18:10:43

A

Hello prabu,

It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
CDMA BC0
3G: WCDMA B1/B2/B5/B8
TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B7/B26
TD-LET B38/B39/B40/B41. 


Let me know if you need any further assistance. 


Q

Is this the dual sim card version? Thanks

By Brian Sep-19/2017 02:48:23

A

Hello Brian,
Please see the product description carefully:

SIM Card: Dual SIM dual standby, dual nano SIM cards

Q

Hello, can I update the moto z play on Android 7?

By Ingo Müller Sep-18/2017 09:39:35

A

Hello Ingo,
For the item, please note that it is unable to update system.

The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.


Q

76/5000 Dear Gearbest! Is there a Hungarian language in the device? Thanks for the reply.

By Janos Kaulics Sep-15/2017 19:13:24

A

Hello Janos,


Sorry it can not support Hungarian language. 


Let me know if you need any further assistance. 


Q

will it worj on bt mobile and Vodafone in the uk

By Lance Sep-15/2017 13:17:39

A

Hello Lance,

3G and 4G are ok with Vodafone in the UK.

4G is ok with bt mobile in the UK. 

Q

Ele funcionado com Freqüência aqui brasil que e 4G LTE 2,5 GHz ?

By Francisco Moratti Sep-28/2017 19:38:06

A

Hello Francisco, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
CDMA BC0
3G: WCDMA B1/B2/B5/B8
TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B7/B26
TD-LET B38/B39/B40/B41

Q

does it atualize via ota? and android 7.0 nougat?

By filipe souza jardim Sep-26/2017 14:09:16

A

Hello filipe,
It doesn't has support OTA.

System: Android 6.0

Q

I read in the reviews in this page that the mobile cant be actulized to android 7, why is that? is it true?

By Alejandra Sep-25/2017 14:14:46

A

Hello Alejandra,


As it is Chinese version it can not be updated to android 7. 


Let me know if you need any further assistance. 


Q

is this product original?

By Augusto Sep-20/2017 13:40:34

A

Hello Augusto,
Yes it's original.

Q

can you unlock FDD-LTE B5 B28 band?

By prabu Sep-19/2017 18:10:43

A

Hello prabu,

It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
CDMA BC0
3G: WCDMA B1/B2/B5/B8
TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B7/B26
TD-LET B38/B39/B40/B41. 


Let me know if you need any further assistance. 


Q

Is this the dual sim card version? Thanks

By Brian Sep-19/2017 02:48:23

A

Hello Brian,
Please see the product description carefully:

SIM Card: Dual SIM dual standby, dual nano SIM cards

Q

Hello, can I update the moto z play on Android 7?

By Ingo Müller Sep-18/2017 09:39:35

A

Hello Ingo,
For the item, please note that it is unable to update system.

The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.


Q

76/5000 Dear Gearbest! Is there a Hungarian language in the device? Thanks for the reply.

By Janos Kaulics Sep-15/2017 19:13:24

A

Hello Janos,


Sorry it can not support Hungarian language. 


Let me know if you need any further assistance. 


Q

will it worj on bt mobile and Vodafone in the uk

By Lance Sep-15/2017 13:17:39

A

Hello Lance,

3G and 4G are ok with Vodafone in the UK.

4G is ok with bt mobile in the UK. 

Q

is new ?

By cris Sep-15/2017 02:29:08

A

Hello cris,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

they are still in existence, because they tell me that despite still showing in stock it is better to ask

By Adrian Sep-12/2017 22:33:04

A

Hello Adrian,
This item in stock now.

Q

Do you have this item in stock? How many days to send?

By kaue Aug-17/2017 13:51:43

A

Hello kaue,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello Friend Do you have stock this article ? Regards.

By Miguel Antonio Real Lopez Jul-14/2017 16:51:26

A

Hello Miguel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Tem o celular em estoque se eu comprar agora???

By Kovacs Jul-05/2017 14:08:10

A

Hello Kovacs,
This item in stock now, we will ship it in 1-3 business days.

Q

Quando o produto vai estar disponível (IN STOCK) ???

By Kovacs Jun-20/2017 03:15:35

A

Hello Kovacs,
We are sorry this item is out of stock.

Q

Bom dia, qual a previsão para o produto ficar disponível para estoque e envio?

By Michael David Jun-19/2017 13:54:10

A

Hello Michael David, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

Olá , quando o produto estará disponível?

By Maria Rita Jun-16/2017 02:43:23

A

Hello Maria,
We except in stock in a week in HK warehouse.

Q

ainda tem esse produto em estoque ou acabou ja?

By Maik Jun-04/2017 02:10:04

A

Hello Maik,
This item will in stock in 2 weeks.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, what is the value you declare in the package? can be lower? $70,00? i want to buy!

By Junior Sep-20/2017 14:46:36

A

Hello Junior, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

hello, do you have shipping to mexico?

By David Sep-08/2017 18:05:22

A

Hello David,

Yes, it can be shipped to Mexico.

Q

Good afternoon, do you send to Argentina?

By Roberto Sep-06/2017 19:44:43

A

Hello Roberto,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Qual o valor de envio para o Brasil.

By alan Jul-30/2017 00:20:00

A

Hello alan,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

ele vem taxado no brasil ?e de quanto e a taxa

By vinicius Jul-19/2017 13:35:10

A

Hello vinicius,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, how long will it take to get to Peru? Including shipping time

By Marilu Tupayachi Jul-12/2017 02:11:35

A

Hello Marilu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, how long will it take to get to Peru? Including shipping time

By Marilu Tupayachi Jul-12/2017 02:11:35

A

Hello Marilu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Qual é a probabilidade de eu ser taxado aqui no Brasil? Qual seria o valor da taxa?

By Maxsuel de Lima Ferreira Jul-08/2017 03:46:00

A

Hello Maxsuel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

esse produto é entregue no Brasil? teria como o valor declarado ser menor que o real para que eu não pague imposto muito alto a alfandega? esse produto vem como celular, fone de ouvido, carregador e Style shell magnetico???

By CICERO VALTER LIMA Jun-27/2017 19:12:11

A

Hello CICERO, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

esse produto vem com style shell, fone de ouvido carregador e todos os demais produtos que devem vim com o produto? ele é original:? como podemos fazer para que eu não seja tarifado em valor muito alto na alfandega aqui do Brasil??

By CICERO VALTER LIMA Jun-27/2017 18:26:54

A

Hello CICERO,


Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Earphones Adapter: 1 
SIM Needle: 1    


This item is original.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Does this cell pick up the band 28: 700 mhz? This will be the new 4g band from Brazil. Esse celular pega a banda 28: 700 mhz? Essa vai ser a nova banda do 4g do Brasil.

By Geovano Jul-31/2017 01:57:30

A

Hello Geovano, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
CDMA BC0
3G: WCDMA B1/B2/B5/B8
TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B7/B26
TD-LET B38/B39/B40/B41

Q

Hello, Support 4G LTE in Mexico City. for example for At&T this is the band of Mexico; B4 / 1700/2100 MHz. Regards

By Roberto Jul-14/2017 17:19:42

A

Hello Roberto, 

Please check it in the product specification:

Network: 
2G: GSM 850/900/1800/1900MHz
CDMA BC0
3G: WCDMA B1/B2/B5/B8
TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B7/B26
TD-LET B38/B39/B40/B41