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Customer Questions & Answers

  • All(49)
  • Product Information(32)
  • Stock Status(3)
  • Payment
  • About Shipping(12)
  • Others(2)
Q

is the inbuilt battery removable??

By Aeesop Sep-23/2018 20:51:58

A

Hello Aeesop, 

Thank you for your inquiry.

Battery Capacity (mAh): 1000mAh 
Battery Type: Removable 

Q

does the SJ6 have a GPS ?

By amit Aug-29/2018 08:44:09

A

Hello Amit,


Sorry, it does not have GPS.

Q

Olá, moro na região sudeste do Brasil e gostaria de saber quanto tempo para que a câmera chegue até minha casa.

By Alex May-17/2018 00:29:27

A

This depends on the logistics method you choose

Q

which warehouses are in Europe...gw what??

By kostas Apr-19/2018 14:24:43

A

Hello kostas, 
G-W-3 and G-W-6 warehouse are in Europe.

Let me know if you need any help.

Q

Please tell me : Is there a battery included with the Original SJCAM SJ6 LEGEND 4K WiFi Action Camera I just ordered a few minutes ago. .

By Suzanne Belair Feb-01/2018 19:40:54

A

Hello Suzanne,

There is the Built-in 1000mAh rechargeable Li-ion battery, lasting for 110 minutes.

Q

Hi, I riding a motorcycle, I am looking for a camera to take videos while i am riding. I can see that this product have helmet mount, can you please describe if this mount will fit any helmet ? does this mount will require me to screw in and to drill the helmet ? if not what are the options ?

By rpanizel Dec-31/2017 10:09:35

A

Hello rpanizel,
Thanks for your inquiry.

You need to mount your camera to helmet accessory with quick release buckle, screwing or drilling is not necessary.  

Q

Does the product include a battery?

By Everton Lima de Abreu Nov-16/2017 10:38:35

A

Hello Everton,
It is built-in 1000mAh rechargeable Li-ion battery, lasting for 110 minutes .

Q

its battery included in it or we have to buy it in seperatly.

By nihet Nov-02/2017 15:09:41

A

Hello nihet,

Built-in 1000mAh rechargeable Li-ion battery, lasting for 110 minutes

Q

Hello, I'm from Brazil. I'd like to know if you can set as "gift" this product, and show the price as "50$", and include this product in a box without information related to sjcam (earphone box for example) to pretend another product...

By victor_silva_sena Sep-23/2017 20:36:25

A

Hello victor_silva_sena, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

tem disponível e envia para o brasil ?

By ueslei Sep-12/2017 22:04:28

A

Hello ueslei, 
The item is in stock now.It may be shipped out to your country.

You may place the order later if you want it.

Q

is the inbuilt battery removable??

By Aeesop Sep-23/2018 20:51:58

A

Hello Aeesop, 

Thank you for your inquiry.

Battery Capacity (mAh): 1000mAh 
Battery Type: Removable 

Q

does the SJ6 have a GPS ?

By amit Aug-29/2018 08:44:09

A

Hello Amit,


Sorry, it does not have GPS.

Q

Please tell me : Is there a battery included with the Original SJCAM SJ6 LEGEND 4K WiFi Action Camera I just ordered a few minutes ago. .

By Suzanne Belair Feb-01/2018 19:40:54

A

Hello Suzanne,

There is the Built-in 1000mAh rechargeable Li-ion battery, lasting for 110 minutes.

Q

Hi, I riding a motorcycle, I am looking for a camera to take videos while i am riding. I can see that this product have helmet mount, can you please describe if this mount will fit any helmet ? does this mount will require me to screw in and to drill the helmet ? if not what are the options ?

By rpanizel Dec-31/2017 10:09:35

A

Hello rpanizel,
Thanks for your inquiry.

You need to mount your camera to helmet accessory with quick release buckle, screwing or drilling is not necessary.  

Q

Does the product include a battery?

By Everton Lima de Abreu Nov-16/2017 10:38:35

A

Hello Everton,
It is built-in 1000mAh rechargeable Li-ion battery, lasting for 110 minutes .

Q

its battery included in it or we have to buy it in seperatly.

By nihet Nov-02/2017 15:09:41

A

Hello nihet,

Built-in 1000mAh rechargeable Li-ion battery, lasting for 110 minutes

Q

tem disponível e envia para o brasil ?

By ueslei Sep-12/2017 22:04:28

A

Hello ueslei, 
The item is in stock now.It may be shipped out to your country.

You may place the order later if you want it.

Q

the HDMI output support istant video live or not?

By tonyman Aug-30/2017 09:39:59

A

Hello tonyman,


Yes, it can be connected to other HDMI device for stream video.


Let me know if you need any further assistance. 


Q

Wifi range please Thank tou

By Thierry Aug-05/2017 09:38:02

A

Hello Thierry,
Thanks for your inquiry.

Frequency: 50Hz,60Hz.

WiFi Distance : Within 10M.

Q

Boa tarde quanto a bateria qual seria o tempo de uso filmanddo

By Anderson Teixeira Jul-26/2017 20:35:31

A

Hello Anderson,


Built-in 1000mAh rechargeable Li-ion battery, lasting for 110 minutes.

Let me know if you need any further assistance. 


Q

Hello Do you have this product today in your European stock? Thank you Goodbye

By krkvoid Mar-06/2017 15:57:07

A

Hello krkvoid,
Yes, it is in stock, you can order it now.

Q

Is the SJCAM SJ 6 Legend in stock and if so how long does it take, after receiving payment, to send it to the Netherlands. With Regards, Peter

By Peter Jan-15/2017 15:01:09

A

Hello Peter,

This item is in stock now.

 

Generally, the average processing time is 1-3 business days. 
The total delivery time = processing time +shipping time


The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Thanks for your interest.

Q

Is this camera really in-stock? I was looking for it in many online stores, all of them were saying that they had it, but after buying let you know, that the camera is back-ordered and you have to wait. Thanks!

By Alexander Dec-12/2016 06:34:37

A

Hello Alexander,

Yes, we have stock, please feel free to order it. 
Best Regards

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Olá, moro na região sudeste do Brasil e gostaria de saber quanto tempo para que a câmera chegue até minha casa.

By Alex May-17/2018 00:29:27

A

This depends on the logistics method you choose

Q

Hello, I'm from Brazil. I'd like to know if you can set as "gift" this product, and show the price as "50$", and include this product in a box without information related to sjcam (earphone box for example) to pretend another product...

By victor_silva_sena Sep-23/2017 20:36:25

A

Hello victor_silva_sena, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

AM FROM INDIA I NEDD TO AVOID CUSTOM PAYMENTS IS IT POSSIBLE

By NIDHIL Sep-09/2017 17:54:31

A

Hello NIDHIL,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I am from india,do i need to pay any taxes in india for the product

By vikranth Sep-02/2017 10:37:51

A

Hello vikranth,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, is shipping to Poland available for this product? On product site it looks like it is possible but if I go to Cart I can see an information that "Shipping is available for 261 coutries" - without Poland.

By Aga Jun-24/2017 17:14:16

A

Hello, Aga

Thank you for the inquiry.

Unfortunately, the item can not be shipped to Poland due to customs rules.

Please feel free to contact us if you have additional questions.

Q

Será que chega no Brasil?? Em Luis Eduardo Magalhães??? CEP - 47850000 E qual o prazo de entrega??

By Samuel Nikolas May-14/2017 03:29:55

A

Hello Samuel,

It can ship to Brazil.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html


Q

How can I get 30 dollars in turkish customs? What cargo do you send and send?

By ALPER TÜTÜNCÜ Mar-06/2017 16:10:39

A

Hello ALPER,
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

We ship it out from China.

Q

How can I get 30 dollars in turkish customs? What cargo do you send and send?

By ALPER TÜTÜNCÜ Mar-06/2017 16:10:19

A

Hello ALPER, 
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

We ship it out from China.


Q

How can I get 30 dollars in turkish customs? What cargo do you send and send?

By ALPER TÜTÜNCÜ Mar-06/2017 16:10:00

A

Hello ALPER, 
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

We ship it out from China.


Q

How can I get 30 dollars in turkish customs? What cargo do you send and send?

By ALPER TÜTÜNCÜ Mar-06/2017 16:06:54

A

Hello ALPER,
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

We declare it as its real name and real value.

Q

which warehouses are in Europe...gw what??

By kostas Apr-19/2018 14:24:43

A

Hello kostas, 
G-W-3 and G-W-6 warehouse are in Europe.

Let me know if you need any help.

Q

does it support san disk extreme pro 64 gb ?

By RAVI Sep-03/2017 17:59:31

A

Hello RAVI, 

Yes.
Max External Card Supported: Micro SD 128G (not included).