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Customer Q&A

  • All(88)
  • Product Information(56)
  • Stock Status(8)
  • Payment(2)
  • About Shipping(15)
  • Others(7)
Q

it says dispatch from Feb 15 - Feb 17. Is the phone on stock again?

By rph Feb-14/2018 13:11:49

A

Hello rph,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Do you ship to Brazil?

By Cruz Oct-27/2017 11:27:20

A

Hello Cruz,
After checking, we can ship it to Brazil.

Please rest assured.

Q

Are you going to re sell it soon? Does it return available soon?

By Massimiliano Sep-26/2017 14:17:24

A

Hello Massimiliano,
We are sorry this item out of stock.

Q

When will it be available in stock ? I hope soon so that i could buy it!

By Massimiliano Sep-25/2017 14:31:50

A

Hello Massimiliano,
We are sorry this item out of stock.

Q

Hi, I would like to know if there is a Slovak language on the phone.

By Marek Sep-09/2017 16:41:00

A

Hello Marek,
We are sorry it doesn't has.

Q

hi sir, this phone mi 5 64gb sutaible for indian network ? and is it new phone or old used phone?

By mahesh Sep-07/2017 10:21:44

A

Hello mahesh,
Please check frequency issue in the link https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144 and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz 

Please note that all items on our website are new.

Please rest assured.

Q

When the phone will be available again?

By João Sep-04/2017 14:54:51

A

Hello João,
We are sorry this item is out of stock.

Q

Have you shipped to Greece lately? I Need to know if you had any failures on sending mobile phones to Greece, since i want to buy one.

By George Sep-01/2017 17:51:41

A

Hello George,
We can ship to your country via

Expedited Shipping    3 - 10 business days    $5.82    

Unregistered Air Mail    15 - 45 business days    FREE SHIPPING    


Q

when the phone will be available again? cumps

By miguel Sep-01/2017 09:46:27

A

Hello miguel,

The item is in stock now.

Q

Are you in black?

By Eduardo Aug-19/2017 00:01:35

A

Hello Eduardo,
We are sorry that there is no black version.

We have checked it for you and found the item is in stock in HK warehouse, you can order it.

Q

Do you ship to Brazil?

By Cruz Oct-27/2017 11:27:20

A

Hello Cruz,
After checking, we can ship it to Brazil.

Please rest assured.

Q

Hi, I would like to know if there is a Slovak language on the phone.

By Marek Sep-09/2017 16:41:00

A

Hello Marek,
We are sorry it doesn't has.

Q

When the phone will be available again?

By João Sep-04/2017 14:54:51

A

Hello João,
We are sorry this item is out of stock.

Q

Hello, Is-there the french language ?

By MAISONNEUVE Aug-17/2017 21:30:14

A

Hello MAISONNEUVE, 
Yes, the item can support French.

Please rest assured.


Q

Has fm radio

By claudete Aug-17/2017 17:16:29

A

Hello claudete,
No, this phone does not have a FM receiver.

Q

Does it have FM receiver?

By Costas Aug-17/2017 10:18:55

A

Hello Costas,

No, this phone does not have a FM receiver.

Thank you for your inquiry.

Q

Does it actually have any guaranty ? I can't find any in your description

By Michael Aug-16/2017 17:50:06

A

Hello Michael,
Yes, please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is a EU-Power-Adapter included?

By Daniel Aug-09/2017 05:00:27

A

Hello Daniel,


We will send an adapter with all our products according to the order's country of delivery.


Q

This terminal requires FCC ID to be homologated in Colombia, please make known that information. I need it to use the cell phone. thanks

By camilo granada Aug-08/2017 21:08:56

A

Hello camilo,
Thank you for your inquiry.

It does not have FCC ID.

Let me know if you need any help.

Q

Hi, I bought this phone and I just wanterd to know exactly what type of plug does the phone charger have? Thank you

By Alessandro Aug-04/2017 08:13:12

A

Hello Alessandro,
Thanks for your inquiry.

The item is with Chinese PLUG.

We will send you a suitable power adapor with the item.


Q

it says dispatch from Feb 15 - Feb 17. Is the phone on stock again?

By rph Feb-14/2018 13:11:49

A

Hello rph,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Are you going to re sell it soon? Does it return available soon?

By Massimiliano Sep-26/2017 14:17:24

A

Hello Massimiliano,
We are sorry this item out of stock.

Q

When will it be available in stock ? I hope soon so that i could buy it!

By Massimiliano Sep-25/2017 14:31:50

A

Hello Massimiliano,
We are sorry this item out of stock.

Q

when the phone will be available again? cumps

By miguel Sep-01/2017 09:46:27

A

Hello miguel,

The item is in stock now.

Q

Are you in black?

By Eduardo Aug-19/2017 00:01:35

A

Hello Eduardo,
We are sorry that there is no black version.

We have checked it for you and found the item is in stock in HK warehouse, you can order it.

Q

Hello dear seller,i would like to ask a quest about " XiaoMi Mi5 64GB 4G Smartphone - INTERNATIONAL VERSION WHITE " for $245.99 When it is gonna be in stock , because when I was gonna order it, it was out of stock , (so saad) Can you tell me an exact date or approximate one to me to purchase plese, and Will it be the same price? thank you so much and appreciated your help

By Shovkat Komiljonov Aug-17/2017 02:00:36

A

Hello Shovkat,
This item in stock now, please check http://www.gearbest.com/m-goods-sn-195506001.htm

Q

Will you have more stock?

By Cristian Aug-03/2017 23:25:47

A

Hello Cristian,
This item in stock now.

Q

will the black variante be avaible soon i just love this phone and the only thing preventing me from ordering it is that no black variant is avaible

By EvanMedi Jun-21/2017 18:28:06

A

Hello, EvanMedi

Thank you for the inquiry.

Unfortunately, we do not plan to have more black phone now due to supplier's issue.

You may check the Xiaomi 6 phone with black color - http://www.gearbest.com/cell-phones/pp_609495.html 

Please feel free to contact us if you have additional questions.

Q

i used promotion code and this product price became $199. is this phone 100% genuine?

By Freeman Jul-27/2017 10:44:30

A

Hello Freeman,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

I have my USD debit card in other city and i will have it in 5 days. So I'm wondering if it's possible to pay for Xiaomi with standart internet paymant in USD Currency? Should I choose WebMoney? Or maybe is it possible to pay debit card in EUR Currency? Best regards Adam

By Adam Jun-26/2017 06:38:40

A

Hello Adam,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Have you shipped to Greece lately? I Need to know if you had any failures on sending mobile phones to Greece, since i want to buy one.

By George Sep-01/2017 17:51:41

A

Hello George,
We can ship to your country via

Expedited Shipping    3 - 10 business days    $5.82    

Unregistered Air Mail    15 - 45 business days    FREE SHIPPING    


Q

Hello, How are you? You declare in the invoice, physical or legal person? Thank you.

By Daniel Aug-03/2017 15:32:53

A

Dear Daniel,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html   

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

"Flate rate shipping" is equal "Registred air mail" ? I'll recive the code if I use "Flate rate shipping"? Thenaks!

By Denis Augusto Aug-02/2017 15:08:17

A

Hello Denis,
Yes,only unregistred air mail don't has tracking number.

Q

Will the appliance arrive at my house or do I have to remove it somewhere? Will I have to pay any import fee or is the product price already all inclusive?

By Evila Jul-31/2017 18:36:49

A

Hello Evila,


Postman will deliver to your home.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

ola sou mateus do brasil queria saber se esse celular é entregue aqui em minha cidade o CEP, 15050520 ? queria saber se ele funciona no brasil normal

By mateus Jul-11/2017 03:03:18

A

Hello mateus,
We can ship to BR by 

Flat Rate Shipping    10 - 45 business days    FREE SHIPPING    

Unregistered Air Mail    15 - 45 business days    FREE SHIPPING    


Q

Hello, you can send me the product by EMS? You can put on the invoice a less value? Thanks!

By Hernán Jul-02/2017 19:21:18

A

Hello Hernán, 


You can choose shipping method when check out.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

is there anyway that when i buy it you can declare the lowest value to avoid paying too much import tax

By Antonio Montes de oca Jul-02/2017 01:59:23

A

Hello Antonio, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is there any tool so I can track the object? Is it common for the product to arrive correctly or is there a chance of getting lost?

By Rafael Fernandes Nunes Jun-28/2017 22:28:33

A

Hello Rafael,

You can see the shipping information when you log in your account on our website and review your order here http://user.gearbest.com/my-orders.html  

To get a safe delivery ,we recommend customers pay a tracking fee and insurance for the order. 

Learn more information about our shipping issues here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Can You declare price of 20 Eur, and write phone case on the package

By Aleksejus Jun-27/2017 12:45:09

A

Hello Aleksejus, 


We are sorry, however, due to customs regulations we cannotdeclare a lower value on the invoice or declare the item as another item.

Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html<br/>

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Eu comprando o Xiaomi Mi5 64gb 4g smartphone tem como vocês colocar na caixa o Oukitel U7 Plus 4G Phablet - GOLDEN pra eu nao ser taxado aqui no Brasil ?

By Alan Henrique Jun-25/2017 23:14:50

A

Hello, Alan

Thank you for the inquiry.

Sorry, we can not change the declare name for the product. We are sorry for this inconvenience. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

hi sir, this phone mi 5 64gb sutaible for indian network ? and is it new phone or old used phone?

By mahesh Sep-07/2017 10:21:44

A

Hello mahesh,
Please check frequency issue in the link https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144 and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz 

Please note that all items on our website are new.

Please rest assured.

Q

boa tarde sabe me dizer qual a taxa de imposto cobrada para o brasil?

By Gu Jul-20/2017 17:08:34

A

Hello Gu,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Qual o valor declarado no pacote enviado para o Brasil? Vocês declaram o valor que o cliente quer?

By João Verissimo Jul-15/2017 16:45:26

A

Hello João,
Thanks for your inquiry.

We will declare the real value for your order.

Q

how mutch custume duty i need topay in india?

By anu Jul-14/2017 07:06:50

A

Hello anu,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does the product have trace? New product? Portuguese Brazil language?

By Chagas Silva Jun-29/2017 20:06:16

A

Hello Chagas,

  1. Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

  2. Yes, it is brand new.

  3. Please check  the available languages in the product specification. 

The item supports the following languages:

Language: Indonesian, Malay, German, English, Spanish, French, Italian, Hungarian, Uzbek, Polish, Portuguese, Romanian, Slovenian, Vietnamese, Turkish, Czech, Greek, Russian, Hindi, Ukrainian, Marathi, Bengali, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Urdu, Thai, Burmese, Arabic, Persian, Hebrew, Korean, Traditional/Simplified Chinese 


Q

Hi, I bought the xiaomi mi5 but I have a problem. When the phone is charging the touch screen does not work well. Please get in touch. what I do?

By Jordi arcas Jun-25/2017 01:04:42

A

Hello Jordi
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, I live in Brazil and would like to know if the product will work correctly in my country? For example the network of operators

By Patrick Jun-22/2017 13:42:37

A

Hello Patrick,

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz