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Customer Questions & Answers

  • All(41)
  • Product Information(28)
  • Stock Status(2)
  • Payment
  • About Shipping(3)
  • Others(8)
Q

the form of payment and charged in Real?

By Canal Bracks Jan-06/2019 03:55:04

A

Hello Canal,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

This model have dual-sim??

By lukasz Dec-23/2018 17:30:10

A

Hello Lukasz, 

Thank you for your inquiry.  

Yes,it is.

SIM Card Slot: Dual SIM,Dual Standby 
SIM Card Type: Dual Nano SIM

Q

Hello, how are you? Does this cell phone come with the charger and handset in the box?

By Kauan Dec-21/2018 13:50:44

A

Hello Kauan, 

Thank you for your inquiry.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1    


Q

Does this phone has LTE Band 20?

By Gogu Dec-04/2018 09:29:52

A


Hello Gogu,

   


Sorry, no.


Q

Can it be used in Slovakia and does it have Slovak language?

By Matej Nov-25/2018 17:53:00

A

Hello Matej,

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.

And it doesn't have Slovak language.


Q

Can it be used in Kenya?

By Florence Nov-20/2018 12:48:20

A

Hello Florence,


Yes, it can be used in Kenya.

Q

Wireless charging supported?

By Mike A Nov-12/2018 18:03:49

A

Hello Mike,


It does not support wireless charging.

Q

does It work in Brazil?

By Rafael Basañez Nov-10/2018 10:42:45

A

Hello Rafael, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

Q

The cell phone in new or is reformed ??

By Oscar Sep-26/2018 03:22:45

A

Hello Oscar,


We can guarantee that this item is brand new. We hope you will enjoy it .


Q

is the new one...??? and is it will support Jio 4g service in our country (India)...???

By Gowtham M Sep-03/2018 08:22:28

A

Hello Gowtham,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

the form of payment and charged in Real?

By Canal Bracks Jan-06/2019 03:55:04

A

Hello Canal,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

This model have dual-sim??

By lukasz Dec-23/2018 17:30:10

A

Hello Lukasz, 

Thank you for your inquiry.  

Yes,it is.

SIM Card Slot: Dual SIM,Dual Standby 
SIM Card Type: Dual Nano SIM

Q

Hello, how are you? Does this cell phone come with the charger and handset in the box?

By Kauan Dec-21/2018 13:50:44

A

Hello Kauan, 

Thank you for your inquiry.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1    


Q

Can it be used in Slovakia and does it have Slovak language?

By Matej Nov-25/2018 17:53:00

A

Hello Matej,

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.

And it doesn't have Slovak language.


Q

Can it be used in Kenya?

By Florence Nov-20/2018 12:48:20

A

Hello Florence,


Yes, it can be used in Kenya.

Q

does It work in Brazil?

By Rafael Basañez Nov-10/2018 10:42:45

A

Hello Rafael, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

Q

The cell phone in new or is reformed ??

By Oscar Sep-26/2018 03:22:45

A

Hello Oscar,


We can guarantee that this item is brand new. We hope you will enjoy it .


Q

is the new one...??? and is it will support Jio 4g service in our country (India)...???

By Gowtham M Sep-03/2018 08:22:28

A

Hello Gowtham,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Is the device factory sealed? What accessories does the box include? Is the equipment new or refurbished? Thanks

By Samuel Jul-23/2018 08:19:48

A

Hello Samuel,
Yes, the device is new with factory sealed, please feel free to order it.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1    


Q

Is this the global version?

By Juanes Celada Jul-06/2018 21:43:01

A

Hello Juanes,
Thanks for your inquiry.

Sorry, the item is not the global version.

Q

Have in stock?

By Tavo J Aug-14/2018 17:03:56

A

Hello Tavo,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

when this phone will be available in stock? please reply asap. thank you

By Edd May-10/2018 12:44:17

A

Hello Edd,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

how many days after I receive in Saudi Arabia if I order one PC's

By Tabrej Ali Aug-28/2018 11:32:49

A

Hello Tabrej,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

i live in norway how much will the shipping cost as its my first time buying phone her plus do i get an charger adapter that is compatible to use in norway

By Harald Mar-29/2018 11:37:20

A

Hello Harald,

We are sincerely sorry that there is only Chinese plug for the item.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Este Produto está atualmente em estoque? e efetuando a compra hoje em quantos dias ele será liberado para o Brasil?

By Rusney Maia May-24/2017 15:27:24

A

Hello Rusney,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


It can be shipped to Brazil.

Q

Does this phone has LTE Band 20?

By Gogu Dec-04/2018 09:29:52

A


Hello Gogu,

   


Sorry, no.


Q

Wireless charging supported?

By Mike A Nov-12/2018 18:03:49

A

Hello Mike,


It does not support wireless charging.

Q

Dear sir this is global version, any chance more discounts because I am seller if you are given deal I will order next time more this is my first time..in you side

By Tabrej Ali Sep-01/2018 11:43:57

A

Hello Tabrej,


You can refer to here: http://www.gearbest.com/gadget-deals.html , if we have coupon code, we will list them in that page.


Q

can you give this phone for free.i will put its review in my youtube channel

By ajinkuriakose Jun-09/2018 03:40:02

A

Hello Ajinkuriakose,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Olá, boa noite. Sou do Brasil e gostaria de saber se o aparelho tem multilinguagem? Funciona aqui no Brasil o 4g e acompanha o que na caixa do aparelho?

By Douglas Cruz May-03/2017 05:51:10

A

Hello Douglas, 


Language: Multi language.In addition,the 4G can be used in Brazil.

Q

What value do you declare for shipping? Would you put the value at $ 49.00?

By carlos thiago Feb-02/2017 16:59:14

A

Hello carlos,

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

ola esse moto z pode sr usado no brasil, ele tem o idioma português-br , vocês envia para o brasil e quais itens vem na caixa, vem com o bamper de proteção

By tony Jan-19/2017 08:02:37

A

Hello  tony,  
Language: Multi language 


Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1    

Thanks for your inquiry.


Q

Viene con algunos moto mods ?

By Chaires Jan-15/2017 21:38:30

A

Hello Chaires,

Thank you for your inquiry.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1     

Thank you, Let me know if you need any help.

Have a nice day!