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Customer Q&A

  • All(59)
  • Product Information(36)
  • Stock Status(10)
  • Payment(1)
  • About Shipping(10)
  • Others(2)
Q

does it support hdmi port

By Bunty Feb-11/2019 14:54:33

A

Hello Bunty, 

From now on, this product shipment does not have HDMI function. If you have any questions, you can consult SJCAM official website customer service to verify, the product is 100% authentic.

   


Q

in the product description it is mentioned that time lapse: no. is it true. bcuz I know time lapse is supported by sj7 star.

By Sandip Singh Dec-07/2018 08:33:58

A

Hello Sandip, 

Thank you for your inquiry.  

Yes,it is.Time lapse: No 

Q

can i set this camera on my helmet while riding? is this product usefull for bike tour? i'm from India. how i can pay because there is no option for rupees currency.

By lokendu Nov-16/2018 02:59:52

A

Hello lokendu,

Yes,you can.

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Can I pay in Indian Rupee

By Sukumar Jul-07/2018 17:35:28

A

Hello Sukumar,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

The product is the one with the front mic or the side mic? Thank you

By Vasil Kore Jul-05/2018 09:37:38

A

Hello Vasil,

The product is the one with the front mic.


Audio System: Built-in microphone/speaker (AAC) 

Q

In the description of the product, note that you are opening the product and checking the product. Are they a new product? Or used?

By aviv Jun-16/2018 18:40:05

A

Hello Aviv,
Thanks for your inquiry.

The item is brand new.

Q

warranty in india?

By Vishal Sagar Jun-13/2018 19:53:55

A

Hello Vishal
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello , I live in India. If I order this product how about warranty , sales and service Best Reagrds Vivek

By Vivek Verma May-19/2018 21:35:33

A

Hello Vivek,



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi i want to know how much time it takes to ship this product to Bengaluru, India. I need it at the earliest and other shipping options are expensive and take more time. I got a reply with shipping options. 1) Expedited Shipping: 3-7 business days. Expedited shipping looks good, i want to know how much it costs to deliver to bangalore, india. I couldn't find the option. Appreciate your support.

By Anil May-15/2018 10:51:38

A

Hello Anil,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail    15-28 business days    $3.87    

Priority Line    7-15 business days    FREE SHIPPING    

Expedited Shipping    15-25 business days    $8.83    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

if i got any complaint wer will i contact for warranty

By primal Apr-24/2018 04:37:24

A

Hello Primal
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does it support hdmi port

By Bunty Feb-11/2019 14:54:33

A

Hello Bunty, 

From now on, this product shipment does not have HDMI function. If you have any questions, you can consult SJCAM official website customer service to verify, the product is 100% authentic.

   


Q

in the product description it is mentioned that time lapse: no. is it true. bcuz I know time lapse is supported by sj7 star.

By Sandip Singh Dec-07/2018 08:33:58

A

Hello Sandip, 

Thank you for your inquiry.  

Yes,it is.Time lapse: No 

Q

can i set this camera on my helmet while riding? is this product usefull for bike tour? i'm from India. how i can pay because there is no option for rupees currency.

By lokendu Nov-16/2018 02:59:52

A

Hello lokendu,

Yes,you can.

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

The product is the one with the front mic or the side mic? Thank you

By Vasil Kore Jul-05/2018 09:37:38

A

Hello Vasil,

The product is the one with the front mic.


Audio System: Built-in microphone/speaker (AAC) 

Q

In the description of the product, note that you are opening the product and checking the product. Are they a new product? Or used?

By aviv Jun-16/2018 18:40:05

A

Hello Aviv,
Thanks for your inquiry.

The item is brand new.

Q

if i got any complaint wer will i contact for warranty

By primal Apr-24/2018 04:37:24

A

Hello Primal
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the microphone on the front of the camera, near the lens or on the side?

By pedro Apr-19/2018 08:48:26

A

Hello Pedro,


The microphone is on the front of the camera.

Audio System: Built-in microphone/speaker (AAC) 

Q

Does this camera come with the new submersible box or the old one? thank you,

By Twin Apr-07/2018 09:21:54

A

Hello Twin,


Hello, do you mean waterproof shell? Machines are shipped with waterproof shells, but also sold separately waterproof shell.

Q

Hi, does it have TIMELAPSE-mode as well? Because at the info there is NO TIMELAPSE, but on the youtube there are some videos about that it can. Thanks

By Norbat Mar-16/2018 13:39:16

A

Hello Norbat,

It has Timelapse mode.

Thank you for your inquiry.

Q

Hello. Please, can you say that this product is original or is it a copy? Thank you.

By Samir Jan-11/2018 10:24:33

A

Hello Samir,
Thanks for your inquiry.

It is original.

Q

Hello, Can I pleae know the stock for this product? How long will it take to be dispatched? Also I need to know who the seller is and who will handle the guarantee for this product. Thank you.

By Virgil Jun-22/2017 11:14:46

A

Hello, Virgil

Thank you for the inquiry.

The item is in stock now, please feel free to order it.

It will take 1-3 days to get dispatched. We Gearbest will handle the warranty for you.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Please feel free to contact us if you have additional questions.


Q

Hello! if I buy this product today 6 may 2017, when you ship it to me? I ask this because on status say dispatch 27 may,what means?

By Paval Iulian May-06/2017 15:28:33

A

Hello, Paval

Thank you for the inquiry.

Sorry, the item is back-ordered, we expect to ship it at around 27-May 2017.

Please feel free to contact us if you have additional questions.

Q

Hi do you know if you are going to have sj7 star or sj6 legend. In EU warehouse? And when it will be that? Thanks a lot!

By Chris Apr-27/2017 06:20:41

A

Hello Chris,

Please note that it is a new original SJ7 STAR 4K sports camera.


This camera is now in stock in China warehouse and you can order it from China warehouse.

Q

hi just wondering on delivery and stock status , I'm going away 1st may and wish to take this item, would i receive before then delivery sydney australia Matt.

By Matthew Higgins Mar-25/2017 23:43:34

A

Hello Matthew,

Dispatch: Ships on Apr 16

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Is it available now?

By miguel angel Mar-10/2017 02:13:00

A

Hello miguel
This item usually can be sent out within 10-15 business days after payment.

Please feel free to order now.

Q

is it still in stock?

By jatin Mar-09/2017 08:46:27

A

Hello jatin,

This item is currently unavailable. 

We expect the item will be back in stock in around 7-14 business days.


Q

Is it avaible now?

By stachv1 Feb-13/2017 08:47:50

A

Hello stachv1
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hi, i was wondering... when will this product be available again? Thanks

By Lojze Feb-01/2017 10:03:00

A

Hello Lojze,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

When the product will be available?

By Piotr Jan-20/2017 15:13:27

A

Hello Piotr,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. Thanks so much for your understanding. 


Q

When do you get more stock? I have a friend who bought the bangood for 150 $ on January 3 and received today. I want to buy on your site but if you do not receive stock or if it is much more expensive I will have to change my mind

By Rodolfo Miranda Jan-20/2017 13:01:37

A

Hello Rodolfo,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. Thanks so much for your understanding. 


Q

Can I pay in Indian Rupee

By Sukumar Jul-07/2018 17:35:28

A

Hello Sukumar,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

Hi i want to know how much time it takes to ship this product to Bengaluru, India. I need it at the earliest and other shipping options are expensive and take more time. I got a reply with shipping options. 1) Expedited Shipping: 3-7 business days. Expedited shipping looks good, i want to know how much it costs to deliver to bangalore, india. I couldn't find the option. Appreciate your support.

By Anil May-15/2018 10:51:38

A

Hello Anil,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail    15-28 business days    $3.87    

Priority Line    7-15 business days    FREE SHIPPING    

Expedited Shipping    15-25 business days    $8.83    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

hello there, I already go an answer to my question where warehouse is located and thats the Czhech Republic. Can you tell me where the GW 3 and the GW 16 is located,? because the totalprice is lower when I should buy. Hope to hear from you soon. thanlk you very much !! best regards Letta

By Letta Apr-11/2018 07:20:43

A

Hello Letta,
G W 3 warehouse is in the UK.

G W 16 warehouse is in Spain.

Q

Hello Gearbest Team, I can not buy this camera with shipping to Poland. Can you explain why it is so? There is no problem with shipping other stuff just with this one. Why? Best regards, Łukasz

By Lukasz Oct-12/2017 18:49:35

A

Hello Lukasz,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I know if I place an order at aliexpress the subscribe a lower price on the package so that I get no problem with the border of the Netherlands. When I place this order on gearbest do they have the same services. I do not want have problems I do not want to pay extra taxes Thanks I hope to hear from you very soon

By Rene Sep-28/2017 19:45:51

A

Hello Rene, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, How can SJ7 Star Action Cam can be shipped to Guwahati, Assam, India (Pin 781005). If yes, how many days would it take and will it be taken care that it is delivered carefully.

By Nabadeep Jul-20/2017 13:29:19

A

Hello Nabadeep,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I want to buy this camera, but how much days will take to Portugal? What is the best shipping method to choose? Thanks.

By Tiago Jul-16/2017 15:56:29

A

Hello Tiago,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you send the camera to Spanish or other European Warehouse?? And them to be sent by DHL, i pay the shipping costs, of course All the best Francisco Carriço

By Francisco Carrico Jul-05/2017 13:41:15

A

Hello Francisco,


We are sorry this item in stock in CN warehouse only.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Buenos días, si compro la cámara hoy, para cuando me llegaría. Vivo en Barcelona. Gracias

By Liss May-10/2017 10:39:24

A

Dear Liss,


Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

The exact shipping time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

Please note that the above shipping times are for guidance only. 


You can see the shipping costs and delivery time for your order during the checkout. 


Q

Can you guarantee that If I buy a SJCAM SJ7 today I can get it in SPain before 5 april?

By Rob Mar-17/2017 09:27:21

A

Hello Rob,
We expect to ship on Apr 8.

Q

How long will it take to get delivered to indi? what will be the price that you will declare on the package??will it attract any custom duty while delivery?

By Aman Mar-05/2017 10:13:45

A

Hello Aman,

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


We delcare it as it's real value.

Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

warranty in india?

By Vishal Sagar Jun-13/2018 19:53:55

A

Hello Vishal
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello , I live in India. If I order this product how about warranty , sales and service Best Reagrds Vivek

By Vivek Verma May-19/2018 21:35:33

A

Hello Vivek,



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html