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Customer Q&A

  • All(59)
  • Product Information(47)
  • Stock Status(7)
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

Does this unit have an FM radio antenna?

By Rafael Jul-27/2017 14:42:18

A

Hello Rafael,
No, it does not have an FM radio antenna.


Q

Good Morning! When this product will be avaiable again?

By Mariane Santágueda Jun-09/2017 12:00:23

A

Hello Mariane, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

what is the difference with following product http://www.gearbest.com/cell-phones/pp_461256.html Is it only color?

By Danila Apr-26/2017 12:32:45

A

Hello Danila,

We sent you a link http://www.gearbest.com/compare-461256_461257-21_21

Please open the link and check the difference.

Q

Hi, Does the phone have an Infrared transmitter so that it can serve as a tv remote using Peel? Thank you. -mik

By Mike Apr-22/2017 20:18:47

A

Hello Mike, 
Sorry, there is no Infrared transmitter for it.

Please feel free to ask if you have further pre-sale questions.

Q

Does it works under the 4G band B8 (900Mhz)?

By ROLANDO Apr-21/2017 21:16:13

A

Hello ROLANDO,

No it does not.Please check the net work as following:

Network:
GSM: B2/B3/B5/B8
CDMA: 1X/EVDO BC0
WCDMA: B1/B2/B5/B8
TD-SCDMA: B34/39
FDD-LTE: B1/B3/B5/B7
TD-LTE: B38/B39/B40/41

Let me know if you need any further assistance. 


Q

Hello ! I am from Bulgaria and is there in the smartphone installed ore posible to install Bulgarian language?

By Alexander Apr-21/2017 07:00:04

A

Hello Alexander,

Please kindly note, the item can only support the following language:

Language: Indonesian, Malay, German, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

   


Q

5.15 or 5.7 inch ? Phablet is 5.7

By innocenzo Apr-19/2017 07:33:07

A

Hello innocenzo,

Please check the size for the item:

Product size: 14.45 x 6.92 x 0.73 cm / 5.69 x 2.72 x 0.29 inches 

   


Q

Hello, Is this phone coming with Global version ROM ? From where it will be shipped because I want to avoid custom's fee in European country.

By George Apr-18/2017 22:38:54

A

Hello George,
It is official stable version.

It will be shipped from China.

Q

Hi! Are you going to have again the gold version of Xiaomi mi5s 128gb/4gb ram?? Thanks!

By Adriann Apr-18/2017 10:57:01

A

Hello Adriann,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do this phone support Greek language ??

By SAM KOMNINOS Apr-06/2017 06:53:37

A

Hello SAM,
You can check the language on the website as below:

Language: Indonesian, Malay, German, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

That is all of the language.

Q

Does this unit have an FM radio antenna?

By Rafael Jul-27/2017 14:42:18

A

Hello Rafael,
No, it does not have an FM radio antenna.


Q

what is the difference with following product http://www.gearbest.com/cell-phones/pp_461256.html Is it only color?

By Danila Apr-26/2017 12:32:45

A

Hello Danila,

We sent you a link http://www.gearbest.com/compare-461256_461257-21_21

Please open the link and check the difference.

Q

Hi, Does the phone have an Infrared transmitter so that it can serve as a tv remote using Peel? Thank you. -mik

By Mike Apr-22/2017 20:18:47

A

Hello Mike, 
Sorry, there is no Infrared transmitter for it.

Please feel free to ask if you have further pre-sale questions.

Q

Does it works under the 4G band B8 (900Mhz)?

By ROLANDO Apr-21/2017 21:16:13

A

Hello ROLANDO,

No it does not.Please check the net work as following:

Network:
GSM: B2/B3/B5/B8
CDMA: 1X/EVDO BC0
WCDMA: B1/B2/B5/B8
TD-SCDMA: B34/39
FDD-LTE: B1/B3/B5/B7
TD-LTE: B38/B39/B40/41

Let me know if you need any further assistance. 


Q

Hello ! I am from Bulgaria and is there in the smartphone installed ore posible to install Bulgarian language?

By Alexander Apr-21/2017 07:00:04

A

Hello Alexander,

Please kindly note, the item can only support the following language:

Language: Indonesian, Malay, German, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

   


Q

5.15 or 5.7 inch ? Phablet is 5.7

By innocenzo Apr-19/2017 07:33:07

A

Hello innocenzo,

Please check the size for the item:

Product size: 14.45 x 6.92 x 0.73 cm / 5.69 x 2.72 x 0.29 inches 

   


Q

Hello, Is this phone coming with Global version ROM ? From where it will be shipped because I want to avoid custom's fee in European country.

By George Apr-18/2017 22:38:54

A

Hello George,
It is official stable version.

It will be shipped from China.

Q

Do this phone support Greek language ??

By SAM KOMNINOS Apr-06/2017 06:53:37

A

Hello SAM,
You can check the language on the website as below:

Language: Indonesian, Malay, German, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

That is all of the language.

Q

THIS PRODUCT WORKS PERFECTLY IN BRAZIL?

By THIAGO ROSA MARTINS DA SILVA Mar-23/2017 05:07:03

A

Hello THIAGO,
Yes, it works prefectly in Brazil.

Q

ESSE PRODUTO FUNCIONA ,PERFEITAMENTE NO BRASIL ?

By THIAGO ROSA MARTINS DA SILVA Mar-23/2017 05:05:19

A

Hello THIAGO, 
Yes, it works prefectly in Brazil.

Q

Good Morning! When this product will be avaiable again?

By Mariane Santágueda Jun-09/2017 12:00:23

A

Hello Mariane, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

Hi! Are you going to have again the gold version of Xiaomi mi5s 128gb/4gb ram?? Thanks!

By Adriann Apr-18/2017 10:57:01

A

Hello Adriann,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

This item in stock? you change the dates all time.

By Yosef Nazi Mar-10/2017 08:24:07

A

Hello Yosef
Yes, we have stock, please feel free to order it.
Best Regards

Q

What does mean *Phablet* ?

By Almutairi Feb-15/2017 23:11:57

A

Hello Almutairi


Thank you for your inquiry.

A phablet is a cross between a phone and a tablet, offering the best available functions from the two devices. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

2 questions: at the first power that language has? there is already installed the play store?

By Alessandro Jan-12/2017 11:58:23

A

Hello Alessandro,


Please check  the available Languages in the product Specification.The item supports the following languages:

Bahasa Indonesia, Bahasa Melayu, German, English, Spanish, French, Italian, Lithuanian, Hungarian, Polish, Portuguese, Romanian, Slovenian, Vietnamese, Turkish, Czech, Greek, Russian, Serbian, Ukrainian, Armenian, Hebrew, Urdu, Arabic, Persian, Amharic, Hindi, Thai, Burmese, Korean, Japanese, Traditional/Simplified Chinese as the screenshots


For this item, It Pre installed Google framework. And it requires customers to download their own Google market. But  due to Google out of the Chinese market, so Google-related software may  not be able to use, specific to the actual use of customers prevail.

Q

Hi, when can this item be back in stock? Thanks!

By Karl Dec-30/2016 10:05:54

A

Hello Karl,

Thank you for your inquiry.

This item is out of production now, We do not plan to restock in the near future, Please feel free to refer to other items: http://www.gearbest.com/4g-phablet-_gear/

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello. It says "4 pieces left" it is a real stock or estimated stock? In other hand... If I pay "Expedited ship", I get a track number to follow the shipment? Thanks.

By juan Dec-23/2016 17:57:54

A

Hello Juan,

It is real.
If you choose Expedited shipping you will get tracking number.

Q

How do I know if this product is paid in credit card?

By Elvis Cavalcante Feb-21/2017 20:49:53

A

Hello Elvis

1. First, sign in the account through your registered email address on our website.
2. Add the items to your shopping cart, and then choose the delivered country, shipping cost will appear.
3. Then click "proceed to check out" button. You will find different shipping and payment options for you to select. (then you can find the payment method, you can select by yourself).

Q

Hello there. I live in turkey. I want to get a phone but I have customs trouble. Is there anything you can do to live in trouble at customs? For trouble - free passage from customs.

By Aytunç Çiçek Mar-20/2017 18:07:35

A

Hello Aytunç, 
Sorry, due to the customs, we can not ship cell phone to Turkey.

Q

Hello! Any two forms of shipping below comes to Brazil? I have an urgent need to receive this phone. Thank you! "Estimated shipping time for priority shipping Estimated shipping time for shipment shipping"

By Melina Feb-09/2017 01:03:30

A

Hello Melina,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hello there. Will I have to pay any extra TAX when receiving the product here in Ireland? Thanks. Fernando

By Fernando Jan-24/2017 13:20:35

A

Hello Fernando,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

qual o tempo estimado para o envio ao brasil?

By breno Feb-26/2017 16:22:40

A

Hello Customer,

It depends on which shipping method you choose.


For Expedited Shipping, the standard shipping time is 3-7 business days.


For Priority Line, The standard shipping time is 7-15 business days.


For Unregistered Air Mail & Registered Air Mail, The standard shipping time is 10-35 business days.


The fee and time depends on the weight and the destination country.

For more details, please check: http://www.gearbest.com/about/shipping-methods.html