Customer Questions & Answers

  • All(30)
  • Product Information(23)
  • Stock Status(1)
  • Payment
  • About Shipping(3)
  • Others(3)
Q

Dear, I just bought Alfawise S95 TV box and then read that he is not support Kodi! Can I install KOdi an this TV box or not? If not, I would like to get refund and stop order. Regards, Kresimir

By Kresimir Oct-29/2017 20:42:54

A

Hello Kresimir,


You could install KODI by yourself.

Q

Can I use a USB hub with this to attach more USB devices? Will the hub need it's own power? Thanks.

By T Mehta Jul-20/2017 11:11:32

A

Hello T,
Sorry, it does not support USB hub.

Thank you for your inquiry.

Q

Does the Alfawise S92 Digital TV Box Octa Core Amlogic S912 Android 6.0 comes with Kodi installed? Thank you. John

By John Jul-07/2017 14:37:25

A

Hello John,
There is no pre-installed Kodi .

Q

Hi, I'd like to know what's the maximum HHD capacity supported Cheers

By Rui C Jun-11/2017 13:38:58

A

Hello Rui, 


Maximum External Hard Drives Capacity: 500GB 

Thank you for your inquiry.

Q

I purchased an alfawise s92 and it's okay, but in the play store i can't download the netflix app and netflix doesn't work even through the browser. I wanted to know how to fix it and if alfawise could support netflix app.

By Rafmaric May-08/2017 08:04:31

A

Hello Rafmaric


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Good morning, what's the difference between "Alfawise S92 Digital TV Box eu plug" and "Alfawise S92 Digital TV Boxus plug" Obrigao Paulo Dias

By Paulo Dias Mar-07/2017 11:37:07

A

Hello Paulo,
There is no difference between the 2 versions, except for the power adapter.

Have a nice day!

Q

hello. two questions: is it rooted? is it supported ace stream? thanks

By ricardo Feb-21/2017 05:29:55

A

Hi ricardo,


Please kindly note it is rooted.It supports ace stream.

Have a nice day.

Q

what sound format does it suport?dts 5.1 dts 7.1 dts ma dts hd ma?

By hotgates Feb-17/2017 22:47:40

A

Hello hotgates


Thank you for your inquiry.

Audio format: AAC,ACC,WAV,WMA  

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello guys , i want to buy that from EU Warehouse , for how many days i will have it in GREECE ? (with free shiping) ? thanks

By Federic Feb-12/2017 23:35:33

A

Hello Customer,

EU Warehouse: Typically 3-5 days to the UK, 3-7days to other European countries.

Please check it here.

http://www.gearbest.com/about/shipping-methods.html

Q

Hello I want to put this device a little bit far from my wifi router. Can i insert an wifi antenna on alfawise to make wifi work better on it?Using Spain warehouse there is any change for me to pay airport fee´s? Thanks

By Goncalo Correia Feb-12/2017 20:03:54

A

Hello Goncalo

Thank you for your inquiry.

No, it can not be inserted with an wifi antenna.

Thank you, Let me know if you need any help.

Have a nice day!

 


Q

Dear, I just bought Alfawise S95 TV box and then read that he is not support Kodi! Can I install KOdi an this TV box or not? If not, I would like to get refund and stop order. Regards, Kresimir

By Kresimir Oct-29/2017 20:42:54

A

Hello Kresimir,


You could install KODI by yourself.

Q

Can I use a USB hub with this to attach more USB devices? Will the hub need it's own power? Thanks.

By T Mehta Jul-20/2017 11:11:32

A

Hello T,
Sorry, it does not support USB hub.

Thank you for your inquiry.

Q

Does the Alfawise S92 Digital TV Box Octa Core Amlogic S912 Android 6.0 comes with Kodi installed? Thank you. John

By John Jul-07/2017 14:37:25

A

Hello John,
There is no pre-installed Kodi .

Q

Hi, I'd like to know what's the maximum HHD capacity supported Cheers

By Rui C Jun-11/2017 13:38:58

A

Hello Rui, 


Maximum External Hard Drives Capacity: 500GB 

Thank you for your inquiry.

Q

I purchased an alfawise s92 and it's okay, but in the play store i can't download the netflix app and netflix doesn't work even through the browser. I wanted to know how to fix it and if alfawise could support netflix app.

By Rafmaric May-08/2017 08:04:31

A

Hello Rafmaric


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Good morning, what's the difference between "Alfawise S92 Digital TV Box eu plug" and "Alfawise S92 Digital TV Boxus plug" Obrigao Paulo Dias

By Paulo Dias Mar-07/2017 11:37:07

A

Hello Paulo,
There is no difference between the 2 versions, except for the power adapter.

Have a nice day!

Q

hello. two questions: is it rooted? is it supported ace stream? thanks

By ricardo Feb-21/2017 05:29:55

A

Hi ricardo,


Please kindly note it is rooted.It supports ace stream.

Have a nice day.

Q

what sound format does it suport?dts 5.1 dts 7.1 dts ma dts hd ma?

By hotgates Feb-17/2017 22:47:40

A

Hello hotgates


Thank you for your inquiry.

Audio format: AAC,ACC,WAV,WMA  

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello I want to put this device a little bit far from my wifi router. Can i insert an wifi antenna on alfawise to make wifi work better on it?Using Spain warehouse there is any change for me to pay airport fee´s? Thanks

By Goncalo Correia Feb-12/2017 20:03:54

A

Hello Goncalo

Thank you for your inquiry.

No, it can not be inserted with an wifi antenna.

Thank you, Let me know if you need any help.

Have a nice day!

 


Q

Hallo , DTS sound over HDMI possible?

By daniel Jan-31/2017 13:35:19

A

Hello daniel,

Thank you for your inquiry.

Yes, it can support DTS sound over HDMI.

Please feel free to contact us if further questions.Thank you for your attention.

 


Q

Hi. Do you have on stock this item in EU warehouse?

By RS Nov-23/2016 13:07:35

A

Hello RS,
Yes it's available from our EU warehouse now.

Q

Hello guys , i want to buy that from EU Warehouse , for how many days i will have it in GREECE ? (with free shiping) ? thanks

By Federic Feb-12/2017 23:35:33

A

Hello Customer,

EU Warehouse: Typically 3-5 days to the UK, 3-7days to other European countries.

Please check it here.

http://www.gearbest.com/about/shipping-methods.html

Q

Hello, i am located in Morokko at Agadir city, I would like to ask if is it possible to order this product? if yes, how can I do it. thanks a lot.

By reza Jan-12/2017 22:17:25

A

Hello Customer,

Yes, you can buy it.
You can add it to the cart and enter the cart on the top right.
Then check out to the payment page.

If you have further question you'd better contact the live chat agent.

Q

Hello, i am located in Slovenia, but you do not ship to this country from your EU stock. How can I order this product? I would like to have faster shipping. Thnx

By Taisija Dec-20/2016 12:23:42

A

Hello Taisija, 

Thank you for your inquiry.

I am sorry, currently, we cannot ship it to your country from EU warehouse due to the limitation of the shipping company we cooperate with. However, we hope that it will change in the near future and you will be able to order from there at that time.Now Since this item is in high demand, we propose that you order it from other warehouses like China. 


Q

What's the difference between "es" and "eu" options?

By Marina Jan-24/2017 23:31:50

A

Hello Marina,
ES stands for Spanlish. EU stands for Enropean warehouse.

Please feel free to place your order.

Q

Hello i did the shop from the android app and the -5€ dosent show on the price . Any cuppon for the product Regards

By Carlos Oct-16/2016 20:34:30

A

Hello Carlos,
Thanks for your interest. Sorry the promotions on app has been over now. The item is on flash sale now and the price is very good, sorry there is no coupon in this case.

Q

Can be pre installed kodi please, also what version Kodi coming with this tv box too

By Nurhamsyah Hasny Oct-12/2016 12:31:25

A

Hello Nurhamsyah,
Sorry the KODI is not re-installed. Thanks for your support.