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Customer Q&A

  • All(50)
  • Product Information(39)
  • Stock Status(5)
  • Payment
  • About Shipping(4)
  • Others(2)
Q

Hello, when are they going to have it in stock again?

By Wallace Dos santos Jan-27/2018 00:52:23

A

Hello Wallace,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Hello, when are they going to have it in stock again?

By Wallace Jan-27/2018 00:51:21

A

Hello Wallace,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

So sad... oct 23 is my birthday and I had add this smart like favorite one :(

By Marcus César Oct-06/2017 19:17:48

A

Hello Marcus,
We are sorry this item is out of stock.

Q

When does the ship leave to Brazil?

By David Arcanjo Oct-04/2017 19:55:42

A

Hello David,


We except ship this item between Oct 8 - Oct 20.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is this brand new?

By Rich Sep-27/2017 11:28:56

A

Hello Rich,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

is french language include ?

By raymond Sep-26/2017 13:32:05

A

Hello raymond,
Yes it has.

Q

I bought it on september 5th, why it is still processing?

By Rafael Sep-26/2017 00:30:08

A

Hello Rafael,
We are sorry this item not in stock now, we except ship between Sep 28 - Oct 10.

Q

Does he have NFC?

By Denis cruz Sep-20/2017 11:18:15

A

Hello Denis,
We are sorry it doesn't has.

Q

Is this the Global ROM and Original ROM? Can this be updated by OTA?

By RWG Sep-20/2017 00:00:01

A

Hello RWG,
It's original international ROM, it can't update via OTA.

Q

Does this support GPS ?

By Tom Sep-19/2017 23:07:42

A

Hello Tom,


Yes, it can support GPS, A-GPS, GLONASS, Beidou. 


Let me know if you need any further assistance. 


Q

Is this brand new?

By Rich Sep-27/2017 11:28:56

A

Hello Rich,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

is french language include ?

By raymond Sep-26/2017 13:32:05

A

Hello raymond,
Yes it has.

Q

Does he have NFC?

By Denis cruz Sep-20/2017 11:18:15

A

Hello Denis,
We are sorry it doesn't has.

Q

Is this the Global ROM and Original ROM? Can this be updated by OTA?

By RWG Sep-20/2017 00:00:01

A

Hello RWG,
It's original international ROM, it can't update via OTA.

Q

Does this support GPS ?

By Tom Sep-19/2017 23:07:42

A

Hello Tom,


Yes, it can support GPS, A-GPS, GLONASS, Beidou. 


Let me know if you need any further assistance. 


Q

Does it support wireless charging?

By Chuchart Sep-17/2017 14:58:53

A

Hello Chuchart,
We are sorry it doesn't support.

Q

If I update the device to android 7, will i lose my 1 year warranty?

By João Peixoto Sep-13/2017 10:07:15

A

Hello João,
Yes, any update will lose our warranty.

Q

is this Is this phone certified by EU CE?

By Zopo Sep-12/2017 22:12:40

A

Hello Zopo,

Sorry, it is not certified by EU CE.

Q

is it an update possible to Android 7 ?

By Alain Sep-09/2017 11:29:44

A

Hello Alain,
Yes you can update it, we are sorry we can't update it for you.

Q

I just bought it now, could you send any adapter needed to charge the battery in Brazil? thanks.

By Rafael Gidra Sep-05/2017 20:18:49

A

Hello Rafael,
We will offer you an US adapter so you can use in your country.

Q

Hello, when are they going to have it in stock again?

By Wallace Dos santos Jan-27/2018 00:52:23

A

Hello Wallace,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Hello, when are they going to have it in stock again?

By Wallace Jan-27/2018 00:51:21

A

Hello Wallace,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

So sad... oct 23 is my birthday and I had add this smart like favorite one :(

By Marcus César Oct-06/2017 19:17:48

A

Hello Marcus,
We are sorry this item is out of stock.

Q

I am very disappointed, after a week of waiting I received word that has no more stock, but the announcement is still active and talks that have stock, why?

By Yuri Ribeiro Sep-17/2017 19:18:31

A

Hello Yuri,
This item in stock now.

Q

This phone is on stock? If it is, i will automatically buy it right noe

By lml Jul-16/2017 22:05:19

A

Hello lml,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

When does the ship leave to Brazil?

By David Arcanjo Oct-04/2017 19:55:42

A

Hello David,


We except ship this item between Oct 8 - Oct 20.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I bought it on september 5th, why it is still processing?

By Rafael Sep-26/2017 00:30:08

A

Hello Rafael,
We are sorry this item not in stock now, we except ship between Sep 28 - Oct 10.

Q

Good afternoon! I'm going to order this phone with delivery to Ukraine. Tell me, what time do you evaluate the parcel? What amount will be indicated? I need the declared value not to exceed $ 150

By Alexey Samoylenkov Aug-10/2017 06:46:15

A

Dear Alexey,


We will declare the item as its original value.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html   

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

Does this product have ready delivery? And how long does it take to deliver to Brazil?

By Fernando Feb-11/2017 11:29:23

A

Hello Customer,

Yes.


It depends on which shipping method you choose.


For Expedited Shipping, the standard shipping time is 3-7 business days.


For Priority Line, The standard shipping time is 7-15 business days.


For Unregistered Air Mail & Registered Air Mail, The standard shipping time is 10-35 business days.


The fee and time depends on the weight and the destination country.

For more details, please check: http://www.gearbest.com/about/shipping-methods.html


Q

Hi. I would like to know what rom brings. And if possible it would bring the official rom so that it could be updated. Thank you

By Mabel Mar-24/2017 17:42:09

A

Hello Mabel, 


Thank you for your inquiry.

Sorry it's not  official rom.it's customized.

Q

Is the original ROM on it or the dealer ROM? (For the different languages)

By Figther Jan-07/2017 18:32:47

A

Hello Figther,

Thanks for your inquiry.

It is modified Rom which supports different languages.

Have a nice one.