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Customer Questions

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Q

Can this watch be wirelessly charged using a Qi charger?

By Stewart Jun-09/2017 06:25:26

A
Hello Stewart,No, the watch cannot be wirelessly charged using a Qi charger.
Q

How do I adjust the time/date? The instructions don't cover very much, is there a better manual online?

By Miranda May-06/2017 15:48:20

A
Hello MirandaFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

Can this watch synchronized with my Windows phone ?

By Kwstas Apr-11/2017 20:48:43

A
Hello Kwstas, Compatability: Android 4.3 / iOS 8.0 and above systems                                                  
Q

è supportata la lingua italiana?

By gianluca Mar-22/2017 11:58:35

A
Hello gianluca, APP supporting language: Simple Chinese, Traditional Chinese, Czech, German, English, Spanish, French, Italian, Portuguese, Russian, Farsi, JapaneseIt supports Italian.
Q

Hello, I would like to know have this wristband alarm function?

By Algis Mar-21/2017 06:32:08

A
Hello Algis, Bluetooth calling: Phone call reminderMessaging: Message reminder Health tracker: Heart rate monitor,Pedometer,Sedentary reminder,Sleep monitor Notification: Yes Notification type: Facebook,G-mail,Twitter,WhatsApp Alert type: Vibration Other Function: Alarm,Bluetooth
Q

hello, I would like to know if it is possible to change the chinese language for incomng notifications to english thank you

By Nikolaos Polyzos Mar-14/2017 17:26:06

A
Hello Nikolaos, You can switch the language in the “settings”, other language packs cannot be downloaded because it only supports the configured languages.Thanks for your inquiry.
Q

Will this support Android 7.0? If not will there be an update so that it would?

By Jecon Mar-14/2017 13:56:15

A
Hello Jecon, Thank you for your inquiry.I am sorry,it doesn't support Android 7.0.
Q

How to change the time and date is it is not syncing properly after Bluetooth connection to my iPhone?

By tony Mar-04/2017 15:53:07

A
Hello tony,Thanks for your inquiry.The time is automatically synchronized after the good connection.1. Please check if the phone and watch is paired well and make sure that the APP sync has been downloaded2. Change another phone. Some phone's compatibility is not good.3. If the problems still reamins, please submit YouTube videos to our support center here: https://support.gearbest.com/ticket/ticket/index.Have a nice day.
Q

WHAT TIME OF BATERRY LIFE IN WORK?

By MARCOS FREIRE Mar-02/2017 21:47:21

A
Hello MARCOS,Thank you for your inquiry.In normal situation, it can  last 1-2 years.The exact will depend on the customer's use.Please feel free to contact us if further questions.Thank you for your attention.
Q

Ele tem a linguagem Português ?

By Nogueira Feb-26/2017 14:11:05

A
Oi Nogueira,Por favor note que suporta Português.Tenha um bom dia.