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Customer Q&A

  • All(52)
  • Product Information(38)
  • Stock Status
  • Payment(2)
  • About Shipping(9)
  • Others(3)
Q

Hi, does the product comes with an original EU power adapter ?

By Halim Jul-23/2017 18:32:51

A

Hello Halim,

Yes, it has an original EU power adapter.

Q

This phone has environmental certifications (like FCC)?? where I can find them??

By John Kelly Villota Pismag Jul-19/2017 15:36:05

A

Hello John,


It does not have FCC certification. It has CE and UN38.3 certifications.

Thank you for your inquiry.

Q

Will this phone work with a romanian sim ?

By AkM. Jun-28/2017 19:27:04

A

Hello AkM.,

It just can be used on below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz 


Let me know if you need any further assistance. 


Q

Какая гарантия на этот телефон?И где это можно посмотреть?

By Сергей Jun-19/2017 08:16:39

A

Hello Сергей
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can you get a case for this please

By Roach Jun-04/2017 06:59:07

A

Hello Roach,
Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
English Manual : 1 
SIM Needle: 1.

Q

Dear Sealer! This producct (OUKITEL U15 Pro 4G) knows 4G B20 option? Thanks for answer!

By Sandor Munkacsy May-25/2017 17:12:48

A

Hello Sandor,

The item has 4G B20.

Q

Hi does the phone come inside with clear cover in box ?

By mourad May-14/2017 11:12:30

A

Hello mourad,


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
English Manual : 1 
SIM Needle: 1

Q

em quantos pagamento pode ser feito,e quantos dias eu recebo o produto!!!

By claudeci nascimento Apr-27/2017 02:19:56

A

Hello claudeci,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

em quantos pagamento pode ser feito,e quantos dias eu recebo o produto!!!

By claudeci nascimento Apr-27/2017 02:19:53

A

Hello claudeci,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

qual tempo de garantia do produto

By Inacio alves Jan-30/2017 19:32:08

A

Hello Customer,


http://www.gearbest.com/about/warranty-and-return.html

Please check it here.

Q

Hi, does the product comes with an original EU power adapter ?

By Halim Jul-23/2017 18:32:51

A

Hello Halim,

Yes, it has an original EU power adapter.

Q

This phone has environmental certifications (like FCC)?? where I can find them??

By John Kelly Villota Pismag Jul-19/2017 15:36:05

A

Hello John,


It does not have FCC certification. It has CE and UN38.3 certifications.

Thank you for your inquiry.

Q

Will this phone work with a romanian sim ?

By AkM. Jun-28/2017 19:27:04

A

Hello AkM.,

It just can be used on below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz 


Let me know if you need any further assistance. 


Q

Какая гарантия на этот телефон?И где это можно посмотреть?

By Сергей Jun-19/2017 08:16:39

A

Hello Сергей
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can you get a case for this please

By Roach Jun-04/2017 06:59:07

A

Hello Roach,
Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
English Manual : 1 
SIM Needle: 1.

Q

Dear Sealer! This producct (OUKITEL U15 Pro 4G) knows 4G B20 option? Thanks for answer!

By Sandor Munkacsy May-25/2017 17:12:48

A

Hello Sandor,

The item has 4G B20.

Q

Hi does the phone come inside with clear cover in box ?

By mourad May-14/2017 11:12:30

A

Hello mourad,


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
English Manual : 1 
SIM Needle: 1

Q

qual tempo de garantia do produto

By Inacio alves Jan-30/2017 19:32:08

A

Hello Customer,


http://www.gearbest.com/about/warranty-and-return.html

Please check it here.

Q

comprar esse celular ele entra no brasil eu pago tributos

By carvalho Jan-16/2017 11:02:39

A

Hello carvalho
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

hi! does this phone come with headphones? thanks!

By Joana Jan-07/2017 13:01:15

A

Hello Joana, 

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
English Manual : 1 
SIM Needle: 1

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

em quantos pagamento pode ser feito,e quantos dias eu recebo o produto!!!

By claudeci nascimento Apr-27/2017 02:19:56

A

Hello claudeci,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

em quantos pagamento pode ser feito,e quantos dias eu recebo o produto!!!

By claudeci nascimento Apr-27/2017 02:19:53

A

Hello claudeci,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Hello, being the item in Hong Kong is it shipped via Rotterdam? The last item I bought happened that way. Thanks, Alex

By António Alexandre Jan-19/2017 23:29:24

A

Hello António,
Yes, we can ship it to Rotterdam

Q

Este modo flat rate eu poderei rastrear pelo correio do Brasil ou é um código de rastreio chines ?

By Emerson Jan-02/2017 14:57:46

A

Hello Emerson, 

Depende do método de envio que você escolher.

Para o correio aéreo não registado, as informações do transporte não serão atualizadas depois que o pacote alcançou o país de destino.

Para outros métodos de envio, podemos acompanhá-lo todo o caminho.

Obrigado pelo seu interesse.


Q

Hi I'm considering bying this device, What's the time frame for shipping ? Kind Regards

By Dave Jan-01/2017 02:41:31

A

Hello Dave,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html 

Q

When I choose shipping from EU from where will it be send ? When it is schipped from a EU country I dont have to taxes. Greetings Marten

By Marten Dec-21/2016 06:14:27

A

Hello Marten,

Thank you for your inquiry.

Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days. The total delivery time is the processing time plus the shipping time. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

I do not understand, in your ad it says that an expedition leaves only in January, to make the Delivery in my country, could you explain me?

By Robson Dec-12/2016 05:31:15

A

Hello Robson,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

red disponible 4G Lte en Perú que operador funcionaria !!! Claro, Movistar, o Entel ??? Viene con Idioma Español E:U

By alex Oct-06/2016 13:43:52

A

Hola Alex,

Este teléfono está desbloqueado para su uso en todo el mundo. Por favor asegúrese de red de área local es compatible como a continuación:

Red:

    2G: GSM 850/900/1800 / 1900MHz

    3G: WCDMA 900 / 2100MHz

    4G: LTE FDD-800/900/1800/2100 / 2600MHz

Mientras tanto, este teléfono viene con Inglés, se puede establecer que la lengua cuando usted lo consigue.

Gracias por su atención.

Q

Hello! Can you tell me what is the difference between shipping from China or HK-2. I am interested because if you are shipping from Europa so i don t have additional cost? thanks by

By Igor Oct-05/2016 12:25:39

A

Hello Igor,
Please rest assured that the phones from China or HK-2 warehouse are same, the main difference is that they are in two difference places in China. Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Hello can i order it to Bosnia and Herzegovina and is it free shipment to my country

By Osman Oct-05/2016 05:57:31

A

Hello Osman,

We can ship to Bosnia and Herzegovina, usually, we can ship to most countries in the world. Meanwhile, you can check the shipping method and fee when checking out.    

Thanks for your attention. 

Q

f payment this product today how long it would process and would send me?

By Ivan Villegas Oct-04/2016 19:13:00

A

Hello Ivan,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, does the product ship with a warranty? If so for how long is the warranty valid and if the device is to break down who pays the costs of shipping and so on?

By Filip Dec-30/2016 15:09:54

A

Hello Filip, 

About the warranty and returns policy, please kindly enter the follow link to get more details:http://www.gearbest.com/about/warranty-and-return.html 

Q

Is there a driver for this phone? And what software do we need if need to flash it? I found on the internet that the driver is not available yet? Which can be a big problem if the phone gets corrupted.

By Frank Dec-22/2016 18:24:57

A

Hello Frank
The item is presale item, we have not been informed this kind information.

Sorry for this inconvenience caused.

Q

Good price, good hardware, I think this may be a popular product in this price range

By Szalai Zsolt Zoltán Oct-17/2016 17:15:29

A

Hello Szalai, 
Yes it's very popular. We always negotiate the best quality at the lowest price.
Our products are made in China.