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Customer Q&A

  • All(13)
  • Product Information(13)
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Q

is it available in India, an Indian version?

By Abu Bakar Mar-05/2019 11:31:45

A

Hello Abu,


We are sorry that this product is only available in English and Russian. Maybe you can buy the English version.

Let me know if you need any further assistance. 


Q

Hi, what about radiation of this watch, bcoz this smart watch with sim card ad kids has to wear all the time. Thanks Ponns

By Ponnusamy Nov-24/2018 05:09:13

A

Hello Ponnusamy, 

Thank you for your inquiry.

Below the mobile phone, international standards, no impact on the human body.

Q

HI, does the app on the android device need registration or is it free to use? most i have seen you need to register and pay to use the app to locate the watch.

By david Sep-24/2018 19:11:37

A

Hello David,

I apologize for my late response.

Scan the manual's QR code to download the app and then register for use. All are free.

Q

Hello. After inserting of SIM Card and power on the watch asks for "Input PIN". How to do this?

By Valery May-21/2018 16:33:34

A

Hello Valery,

You should put the card in the phone and close the PIN code on the phone.

Q

Hello! Could it be updated to the Russian version via upload firmware from manufacturer site?

By Igor Sep-12/2017 07:12:18

A

Hello Igor,
For the item, please note that the watch can show Russian.

Please rest assured.

Q

Does it need a data plan ?

By Sebastien Aug-18/2017 12:45:38

A

Hello Sebastien, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

This smart watch will only work with GSM networks: GSM850 / 900 / 1800 / 1900MHz 

Q

Does it need a data package with sim card ?

By Sebastien Aug-17/2017 15:55:05

A

Hello Sebastien, 


Yes, this item needs to work with a SIM card.

Thank you for your inquiry.

Q

This product works with portugues SIM CARD and GSM

By Nuno Aug-02/2017 11:45:16

A

Hello Nuno, 


Yes, it works with Portugues SIM CARD and GSM.

Thank you for your inquiry.

Q

Is the watch water proof?

By Darren Jul-09/2017 03:42:33

A

Hello Darren,
It's not waterproof.

Q

Это русская версия? русский язык в часах работает?

By Den Jul-06/2017 07:44:05

A

Hello Den, 
Sorry, it is English version.

Please feel free to ask if you have further pre-sale questions.

Q

is it available in India, an Indian version?

By Abu Bakar Mar-05/2019 11:31:45

A

Hello Abu,


We are sorry that this product is only available in English and Russian. Maybe you can buy the English version.

Let me know if you need any further assistance. 


Q

Hi, what about radiation of this watch, bcoz this smart watch with sim card ad kids has to wear all the time. Thanks Ponns

By Ponnusamy Nov-24/2018 05:09:13

A

Hello Ponnusamy, 

Thank you for your inquiry.

Below the mobile phone, international standards, no impact on the human body.

Q

HI, does the app on the android device need registration or is it free to use? most i have seen you need to register and pay to use the app to locate the watch.

By david Sep-24/2018 19:11:37

A

Hello David,

I apologize for my late response.

Scan the manual's QR code to download the app and then register for use. All are free.

Q

Hello. After inserting of SIM Card and power on the watch asks for "Input PIN". How to do this?

By Valery May-21/2018 16:33:34

A

Hello Valery,

You should put the card in the phone and close the PIN code on the phone.

Q

Hello! Could it be updated to the Russian version via upload firmware from manufacturer site?

By Igor Sep-12/2017 07:12:18

A

Hello Igor,
For the item, please note that the watch can show Russian.

Please rest assured.

Q

Does it need a data plan ?

By Sebastien Aug-18/2017 12:45:38

A

Hello Sebastien, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

This smart watch will only work with GSM networks: GSM850 / 900 / 1800 / 1900MHz 

Q

Does it need a data package with sim card ?

By Sebastien Aug-17/2017 15:55:05

A

Hello Sebastien, 


Yes, this item needs to work with a SIM card.

Thank you for your inquiry.

Q

This product works with portugues SIM CARD and GSM

By Nuno Aug-02/2017 11:45:16

A

Hello Nuno, 


Yes, it works with Portugues SIM CARD and GSM.

Thank you for your inquiry.

Q

Is the watch water proof?

By Darren Jul-09/2017 03:42:33

A

Hello Darren,
It's not waterproof.

Q

Это русская версия? русский язык в часах работает?

By Den Jul-06/2017 07:44:05

A

Hello Den, 
Sorry, it is English version.

Please feel free to ask if you have further pre-sale questions.

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Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!