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Customer Q&A

  • All(94)
  • Product Information(77)
  • Stock Status(5)
  • Payment(1)
  • About Shipping(9)
  • Others(2)
Q

Please, can you tell me whether Xiaomi Redmi Note 4 4G Phablet - international version 64GB ROM, supports the Slovak language? Thank you

By Zuzka Nov-30/2018 11:09:56

A

Hello Zuzka, 
Yes,it supports.

Q

Does this run on GSM and is it 4G Or 3G, Does it have NFC

By Judy Jun-19/2018 05:54:09

A

Hello Judy,
Network: 
2G: GSM B2/3/5/8 
3G: WCDMA B1/B2/B5/B8 
4G: FDD-LTE B1/3/4/5/7/8/20 TD-LTE B38/40

NFC: NO

Q

What is warranty on Redmi Note 4 4G Mobile phone and where is service provider in Australia.

By Arch Groeneveld Jun-03/2018 02:49:22

A

Hello Arch
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does "GOLDEN HK WAREHOUSE 3GB RAM 32GB ROM" supports B20?

By Roundoup May-30/2018 13:41:08

A

Dear Roundoup,


Yes,it supports B20.

Network: 
GSM B2/B3/B5/B8 
WCDMA B1/B2/B5/B8 
FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

Q

GPU: Mali T880 is this true or its the adreno 506

By Marcio José May-20/2018 22:54:16

A

Hello Marcio,
Thanks for your inquiry.

The GPU of the item is Mali T880.

Q

Xiaomi Redmi Note 4 4G Phablet - GRAY GLOBAL VERSION 197400112 Hi. Can you please tell me the screen size? I want use in New Zealand as a cell phone, text and internet google etc. Currently I am using Galaxy s4, samsung. Are there significant differences between galaxy s4? I want use vodafone prepay sim card in NZ. Can you please send me detail product description and warranty information? If I order it, how long it will take to deliver to NZ. and also do I have to pay GST in NZ custom? Thanks. John

By John May-18/2018 12:14:03

A

Hello John,


5.5 inch screen

Q

Hello, send power adapter for Mexico? Is it available for immediate shipment? Gracias

By Juan Apr-20/2018 17:36:26

A

Hello Juan,

We are sincerely sorry that there is only Chinese plug or EU adapter for the item.

You need buy the suitable adapter for the item.Hope you may understand us.

The item 197400112 is in stock now.

Generally it can be shipped within 3-7 business days after the payment.

Q

Hello, which Version provides lithuanian (Lithuania) language - Global Version or International Version? Thankyou!

By Richy Apr-05/2018 11:25:49

A

Dear Richy,


Thank you for your inquiry.

Global Version:

Language: Indonesian, Malay, German, English, Spanish, French, Italian, Magyar, Uzbek, Polish, Portuguese, Romanian, Slovak, Vietnamese, Turkish, Czech, Russian, Ukrainian, Greek, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Urdu, Thai, Burmese, Arabic, Persian, Hebrew, 


International Version:

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

hi GB! is Xiaomi Redmi Note 4 4G Phablet - GLOBAL VERSION GRAY currently in stock?

By rzenbalk Mar-04/2018 20:48:01

A

Hello rzenbalk,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

HK WAREHOUSE 3GB RAM 32GB it's global version?

By Daniel Ruiz Feb-09/2018 09:46:40

A

Hello Daniel, 
This item is 3GB RAM 32GB ROM Global Version . 

Q

Please, can you tell me whether Xiaomi Redmi Note 4 4G Phablet - international version 64GB ROM, supports the Slovak language? Thank you

By Zuzka Nov-30/2018 11:09:56

A

Hello Zuzka, 
Yes,it supports.

Q

Does this run on GSM and is it 4G Or 3G, Does it have NFC

By Judy Jun-19/2018 05:54:09

A

Hello Judy,
Network: 
2G: GSM B2/3/5/8 
3G: WCDMA B1/B2/B5/B8 
4G: FDD-LTE B1/3/4/5/7/8/20 TD-LTE B38/40

NFC: NO

Q

What is warranty on Redmi Note 4 4G Mobile phone and where is service provider in Australia.

By Arch Groeneveld Jun-03/2018 02:49:22

A

Hello Arch
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does "GOLDEN HK WAREHOUSE 3GB RAM 32GB ROM" supports B20?

By Roundoup May-30/2018 13:41:08

A

Dear Roundoup,


Yes,it supports B20.

Network: 
GSM B2/B3/B5/B8 
WCDMA B1/B2/B5/B8 
FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

Q

GPU: Mali T880 is this true or its the adreno 506

By Marcio José May-20/2018 22:54:16

A

Hello Marcio,
Thanks for your inquiry.

The GPU of the item is Mali T880.

Q

Xiaomi Redmi Note 4 4G Phablet - GRAY GLOBAL VERSION 197400112 Hi. Can you please tell me the screen size? I want use in New Zealand as a cell phone, text and internet google etc. Currently I am using Galaxy s4, samsung. Are there significant differences between galaxy s4? I want use vodafone prepay sim card in NZ. Can you please send me detail product description and warranty information? If I order it, how long it will take to deliver to NZ. and also do I have to pay GST in NZ custom? Thanks. John

By John May-18/2018 12:14:03

A

Hello John,


5.5 inch screen

Q

Hello, send power adapter for Mexico? Is it available for immediate shipment? Gracias

By Juan Apr-20/2018 17:36:26

A

Hello Juan,

We are sincerely sorry that there is only Chinese plug or EU adapter for the item.

You need buy the suitable adapter for the item.Hope you may understand us.

The item 197400112 is in stock now.

Generally it can be shipped within 3-7 business days after the payment.

Q

Hello, which Version provides lithuanian (Lithuania) language - Global Version or International Version? Thankyou!

By Richy Apr-05/2018 11:25:49

A

Dear Richy,


Thank you for your inquiry.

Global Version:

Language: Indonesian, Malay, German, English, Spanish, French, Italian, Magyar, Uzbek, Polish, Portuguese, Romanian, Slovak, Vietnamese, Turkish, Czech, Russian, Ukrainian, Greek, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Urdu, Thai, Burmese, Arabic, Persian, Hebrew, 


International Version:

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

HK WAREHOUSE 3GB RAM 32GB it's global version?

By Daniel Ruiz Feb-09/2018 09:46:40

A

Hello Daniel, 
This item is 3GB RAM 32GB ROM Global Version . 

Q

Hello Global version means that I can plug in Europe? Or do I have to buy an adapter? thank you !

By Bibz Feb-07/2018 07:55:01

A

Hello Bibz,

It is UK plug.
We will send an adaptor according to the order's country of delivery.

Q

hi GB! is Xiaomi Redmi Note 4 4G Phablet - GLOBAL VERSION GRAY currently in stock?

By rzenbalk Mar-04/2018 20:48:01

A

Hello rzenbalk,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Good afternoon, I bought and paid for this phone (Black/Global/4Gb/64Gb) on the 25th. September, but the order status remains "Processing"! When will you have this phone in stock and, more important, when you think you'll be able to ship it to me? Thank you, Jorge Topa

By Jorge Topa Oct-12/2017 11:53:19

A

Hello Jorge,
We are sorry this item not in stock now, we will in stock between Oct 15 - Oct 27.

Q

Hello, Can you tell me if have stock with this model HK WAREHOUSE 4GB RAM 64GB ROM, i need 3 of them. Have in black?

By Moises Tapia Oct-03/2017 22:20:23

A

Hello Moises,
We are sorry not in stock now, we will in stock soon.

Q

Dear sirs, why dont you ship orders because no stock, but suddenly it is on stock again ?

By Noah Sep-13/2017 11:48:29

A

Hello Noah,
We except ship this item between Sep 16 - Sep 28.

Q

They have it in stock?

By Jorge Vargas Aug-25/2017 20:28:08

A

Hello Jorge,
We have checked it for you and found the item is in stock in HK warehouse.

Q

hi, i want to ask if i can pay with POSTEPAY and if i can buy the phone even the time of the flash sale is end. thank you

By Nico Aug-21/2017 09:37:01

A

Hello Nico,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Is it posibility to deliver this package through Priority Line to POLAND?

By Rafal Dec-21/2017 13:24:42

A

Hello Rafal,
Thansk for your inquiry.

Sorry, we cannot deliver this package through Priority Line to POLAND.

Q

Can you send this shipment by Priority Line to Poland?

By Rafal Dec-21/2017 13:12:24

A

Hello Rafal,
Thanks for your inquiry.

We cannot send this shipment by Priority Line to Poland.

Q

Hi. could you declare package value under 50 dollars? also, could you declare that is a gift? the shipment will be to Mexico

By alejandro Oct-10/2017 17:26:17

A

Hello alejandro, 

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 

Q

if i order this phone with priority eu express,do i have a problem with greek custom

By Stefanos Sep-17/2017 22:17:16

A

Hello Stefanos,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello. Is this smartphone shipped to France? if yes, is there something to pay or wait once it arrives at Customs? Thank you

By AlePaco Sep-17/2017 17:50:08

A

Hello AlePaco,


We ship this item from HK warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, when I chose "Spanish warehouse" it will be shipping from Spain and without charged and tax or it will be shipping from HK and with charged and tax? Because there is options Spanish warehouse but HK. Thank you

By Pavol Sep-13/2017 04:26:00

A

Hello Pavol,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will there be customs charge to Croatia? Is phone shipped from China or?

By Klindic Aug-28/2017 17:14:17

A

Hello Klindic,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

We ship the package from China HK.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

dear seller, Is it possible to send this phone to Greece via EU warehouse in order to avoid customs fees. Also please let me know the diferences with the following phone https://www.gearbest.com/cell-phones/pp_704640.html?wid=4 Thanks in advance

By kostas Aug-23/2017 12:35:42

A

Hello kostas,


This item can only be shipped from HK warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, is there any possibility to ship to Argentina?

By tornstein Aug-21/2017 05:01:12

A

Hello tornstein,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, I am from Greece and I am interesting about this smartphone. So does it has Greek Language for my country and what about the guarantee? How much it costs with ships for Greece? Thank you

By Telis Oct-01/2017 07:35:51

A

Hello Telis,
This phone supports Greece language . Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html  

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Funciona bem no brasil?

By Thiago Aug-26/2017 00:03:56

A

Hello Thiago,
For the item, please note that it is original and international ROM.

And you can check frequency issue in the link http://maps.mobileworldlive.com/ and the information as follows:

Network: 
2G: GSM B2/3/5/8 
3G: WCDMA B1/B2/B5/B8 
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40