Customer Questions

Q Hello! How long does it take to send it to Russia? By Igor Jun-07/2018 07:57:02: A
Hello Igor,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

Q The Mavic Pro only , does it comes with remote controle or no ??? By redaboussalham Apr-27/2018 13:32:57: A
Dear Redaboussalham，Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

Q do you send DJI magic pro only with remote controle or no ? By reda boussalham Apr-27/2018 13:21:52: A
Dear Reda,Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

Q Will it be delivered to Mumbai (India)? By Harshal S. Apr-12/2018 08:19:27: A
Hello Harshal， I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.Please kindly choose other available items. Check out our brand new products here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q Could you please tell me what does mean "Warehouse Options". Thanks By Anthony Feb-28/2018 08:55:37: A
Hello Anthony,You need choose which warehouse the item will be shipped out from.It is possible that the item will not be shipped out from some warehouse.Hope you may understand us.

Q Hi, If i buy this drone: DJI Mavic Pro Mini RC Quadcopter - MAVIC PRO COMBO GRAY 19 from G-W-4 will i get a invoice with 23% Vat on my company? I live in Poland. Thank you. Best regards, Piotr By Piotr Feb-24/2018 07:32:16: A
Hello Piotr,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html

Q The mavic pro only, does it comes with the radio controller? By Lucas Feb-23/2018 18:55:48: A
Hello Lucas，Features: Radio Control Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

Q Hello I would like to buy the Mavic Pro Combo from you. From the HK Stock Before that, there would still be a few questions, how long does shipping with priority line to Germany take? Need the article within 25 days at the latest. By Thomas Feb-18/2018 11:42:08: A
Hello Thomas,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Q How long does it take to get to my house in Brazil? By Bruno Santos Jan-09/2018 16:28:28: A
Hello Bruno,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Q Hello is the transmetter inclued ? (it's written "Mavic Pro ONLY" ...... Thanks ! By Zigou74 Jan-05/2018 18:56:44: A
Hello Zigou74, For the item, please check the package contents as follows:Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals