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Customer Q&A

  • All(86)
  • Product Information(61)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(19)
  • Others(2)
Q

was wondering if u buy items like this, does it come with a warranty? and if so how many days? thanks

By Warranty? Apr-02/2018 01:33:33

A

Hello Warranty?,

Sure.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

7 Day Dead on Arrival (DOA) Guarantee


30 Day Unconditional Refund Guarantee for Unopened & Unused Items


45 Day Money Back Guarantee


One Year Repair Warranty


Q

Hello! Tell me, does this phone have a global ROM? OTA upgrade?

By Timur Jan-11/2018 06:04:31

A

Hello Timur,
The ROM on this Phone supports OTA and is multi language. It is original and international ROM.

Q

Good night, this smartphone works well in Brazil?

By Alan Dec-04/2017 00:46:49

A

Hello Alan,

It just can work with below

Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE 
2G: GSM B2/B3/B5/B8 
CDMA: CDMA 1X/EVDO BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/B3/B5/B7 
TDD/TD-LTE: TD-LTE B38/B39/B40/41. 

Let me know if you need any further assistance. 


Q

Dear. Is there any warranty if I buy this product with you? thanks, Sara

By Sara Suarez Nov-21/2017 09:40:15

A

Hello Sara,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, In case of Xiaomi Mi5S Plus could you please let me know what would be estimated time of arrival to UK (Warwickshire), or when product could be dispatched? I do not know what is HK warehouse in the offer. Thank you. Regards, Marcin

By Marcin Oct-22/2017 21:09:40

A

Hello Marcin,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

the phone does'nt support italian language but It's possible to download it? thanks in advance

By Block3656 Oct-11/2017 15:44:15

A

Hello Block3656,
We are sorry not support, it support Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Romanian, Urdu, Bengli, Thai, Nepali, Burmese, Arabic, Persian, Hebrew, Korean, Simplified/Traditional Chinese, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Gujarati, Telugu, Punjabi, Assamese, Tamil, Kannada, Malayalam.

You can install it, but it will out of our warranty.

Q

Hi. Im from Romania. Can be shipped from EU WH? Are there any other tax to pay if the phone comes ftom EU?

By Andrei Cretu Oct-07/2017 13:46:14

A

Hello Andrei,

This item in stock in HK warehouse only.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do it have the italian language?

By Axus Sep-24/2017 14:06:46

A

Hello Axus,
We are sorry not support, it support Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Romanian, Urdu, Bengli, Thai, Nepali, Burmese, Arabic, Persian, Hebrew, Korean, Simplified/Traditional Chinese, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Gujarati, Telugu, Punjabi, Assamese, Tamil, Kannada, Malayalam.

Q

does this work in the band B4 (1700/2100 AWS ) ?

By Luis Sep-21/2017 02:53:11

A

Hello Luis,

FDD-LTE: B1/B3/B5/B7
TD-LTE: B38/B39/B40/41


Sorry, it is not ok with B4.

Q

Do you have the mi5s plus charger in the Brazilian standard?

By Andressa Sep-21/2017 01:33:19

A

Hello Andressa,

Sorry, we only have China plug for this item.

We will send you an adapter for free and you can use it in your country.

Q

was wondering if u buy items like this, does it come with a warranty? and if so how many days? thanks

By Warranty? Apr-02/2018 01:33:33

A

Hello Warranty?,

Sure.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

7 Day Dead on Arrival (DOA) Guarantee


30 Day Unconditional Refund Guarantee for Unopened & Unused Items


45 Day Money Back Guarantee


One Year Repair Warranty


Q

Hello! Tell me, does this phone have a global ROM? OTA upgrade?

By Timur Jan-11/2018 06:04:31

A

Hello Timur,
The ROM on this Phone supports OTA and is multi language. It is original and international ROM.

Q

Good night, this smartphone works well in Brazil?

By Alan Dec-04/2017 00:46:49

A

Hello Alan,

It just can work with below

Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE 
2G: GSM B2/B3/B5/B8 
CDMA: CDMA 1X/EVDO BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/B3/B5/B7 
TDD/TD-LTE: TD-LTE B38/B39/B40/41. 

Let me know if you need any further assistance. 


Q

Dear. Is there any warranty if I buy this product with you? thanks, Sara

By Sara Suarez Nov-21/2017 09:40:15

A

Hello Sara,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

the phone does'nt support italian language but It's possible to download it? thanks in advance

By Block3656 Oct-11/2017 15:44:15

A

Hello Block3656,
We are sorry not support, it support Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Romanian, Urdu, Bengli, Thai, Nepali, Burmese, Arabic, Persian, Hebrew, Korean, Simplified/Traditional Chinese, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Gujarati, Telugu, Punjabi, Assamese, Tamil, Kannada, Malayalam.

You can install it, but it will out of our warranty.

Q

Do it have the italian language?

By Axus Sep-24/2017 14:06:46

A

Hello Axus,
We are sorry not support, it support Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Romanian, Urdu, Bengli, Thai, Nepali, Burmese, Arabic, Persian, Hebrew, Korean, Simplified/Traditional Chinese, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Gujarati, Telugu, Punjabi, Assamese, Tamil, Kannada, Malayalam.

Q

does this work in the band B4 (1700/2100 AWS ) ?

By Luis Sep-21/2017 02:53:11

A

Hello Luis,

FDD-LTE: B1/B3/B5/B7
TD-LTE: B38/B39/B40/41


Sorry, it is not ok with B4.

Q

Do you have the mi5s plus charger in the Brazilian standard?

By Andressa Sep-21/2017 01:33:19

A

Hello Andressa,

Sorry, we only have China plug for this item.

We will send you an adapter for free and you can use it in your country.

Q

It supports Italian language?

By benny Sep-07/2017 10:57:32

A

Hello benny,
We are sorry not support, it support Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Romanian, Urdu, Bengli, Thai, Nepali, Burmese, Arabic, Persian, Hebrew, Korean, Simplified/Traditional Chinese, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Gujarati, Telugu, Punjabi, Assamese, Tamil, Kannada, Malayalam 

Q

Hello,It supports Italian language?

By benny Sep-07/2017 09:52:51

A

Hello benny,
For the item, we are sorry that it is unable to support Italian.

Q

do you have stock of this now to ship ASAP?

By gary Nov-04/2016 14:16:31

A

Hello gary,
Dispatch:Ships after Nov 22.

We will send the item once the presale ends.

Let me know if you need any help.


Q

When do you expect the MI5s Plus 128gb grey version to be available in the UK, any ETA?

By istiaque Oct-13/2016 21:46:28

A

Hello istiaque
This item usually can be sent out within 7-15  business days after payment.
Please feel free to order now.

Q

Is the price in AUD or USD? and do you ship to Australia?

By Akshay May-20/2017 11:57:20

A

Hello Akshay,

 

This phone can be shipped to Australia.


You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Hello, In case of Xiaomi Mi5S Plus could you please let me know what would be estimated time of arrival to UK (Warwickshire), or when product could be dispatched? I do not know what is HK warehouse in the offer. Thank you. Regards, Marcin

By Marcin Oct-22/2017 21:09:40

A

Hello Marcin,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. Im from Romania. Can be shipped from EU WH? Are there any other tax to pay if the phone comes ftom EU?

By Andrei Cretu Oct-07/2017 13:46:14

A

Hello Andrei,

This item in stock in HK warehouse only.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

in local direct express does it gos tru england and spain ?

By Diogo Sep-17/2017 13:26:47

A

Hello Diogo,
We use ES express line ship to your country.

Q

typically what is the shipping time to united states if i choose 7-20 days?

By jensen Sep-11/2017 02:01:04

A

Hello jensen,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello! Can you declare a cheaper value when you ship it? Like a 17$ Smart Camera or something similar, something under 20$. Thank you!

By Andrei Aug-23/2017 19:13:39

A

Hello Andrei,

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

where can i see about customs i live in italy

By haoweydu Aug-16/2017 21:00:24

A

Hello haoweydu,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What does shipping insurance mean?

By CheeseKnight Aug-11/2017 21:08:30

A

Hello CheeseKnight,
Thank you for your inquiry.

We offer Shipping Insurance to protect your package against any lost or damaged shipments.
Any missing issues reported, we will help to resolve them immediately.

How to buy insurance:
During the order checkout stage,we have option to choose insurance under available shipping method,you just need to click"Add Shipping Insurance to your order".
Please check out our FAQ here: http://www.gearbest.com/about/faq.html 


Q

Hi, Can you declare a lower parcel value ? Regards,

By Bartosz Jul-23/2017 20:34:07

A

Hello Bartosz,
We are sorry we can't.

Q

Hi all, Just wondering if the Expedited Shipping option comes with tracking, or if it needs a signature for delivery? Thanks

By Innovindil Jul-07/2017 03:57:49

A

Hello Innovindil,


Yes, the Expedited Shipping option comes with tracking, it needs a signature for delivery.

Let me know if you need any further assistance. 


Q

The "Flat Rate Shipping" is trackable on brazilian mail system?

By Thaise Jun-22/2017 00:38:47

A

Hello Thaise,

Sorry, it cannot be tracked after the parcel left our country.

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, does it include a screen protector?

By Daniel Oct-24/2016 16:51:11

A

Hello Daniel,

It does not include.

Thanks for your inquiry and support.

Q

what about the warranty ? we wont be getting the warranty on the product as xiaomi doesn't support international warranty? what can be done about that?

By tushar Oct-11/2016 11:56:33

A

Hello tushar,

It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html 
Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.          

Thanks for your attention.