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Customer Questions & Answers

  • All(91)
  • Product Information(63)
  • Stock Status(4)
  • Payment
  • About Shipping(20)
  • Others(4)
Q

Can I use international version in Nigeria

By Can you ship to NIgeria Sep-22/2018 17:53:58

A

Hello Can,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Can you send to Poland?

By dada Jun-28/2018 15:21:30

A

Hello Dada,
Yes.

Registered Air Mail    5-7 business days    FREE SHIPPING    

Priority Line    3-5 business days    FREE SHIPPING    

Expedited Shipping    2-5 business days    $5.87    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Can you sent to Mexico?

By Hazael Jun-17/2018 22:53:40

A

Dear Hazael,


We can ship it to Mexico.

Q

Can you send to Mexico?

By Hazael Jun-17/2018 22:34:16

A

Dear Hazael,


We can ship it to Mexico.


Q

I've seen the network frequencies for Portugal and 4G is supported, yet 3G seems to not be.. Since it says in the product name "international version" I was wandering if it works in Portugal too, because I'm really confused. If 4G is supported in my countrie, why isn't 3G supported?

By Filipe Jun-09/2018 13:39:02

A

Hello Filipe,
Thanks for your inquiry.

The item is compatible with the 3G, 4G network in Portugal.

Q

have to send to Brazil without being taxed

By gustavo Jun-08/2018 22:18:29

A

Hello Gustavo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

This mobile works in portugal network?

By bernardino Jun-07/2018 22:00:12

A

Hello Bernardino, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
CDMA: CDMA: BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/B3/B5/B7 
TDD/TD-LTE: TD-LTE B38/B39/B40/41

Q

What's screen resolution?

By Adam Jun-05/2018 12:08:08

A

Hello Adam,

Display

Screen type: Capacitive 
Screen size: 5.7 inch 
Screen resolution: 1920 x 1080 (FHD)    


Q

The G-W-4 G-W-16 G-W-5 are all inside Europe? Is there any possibility to have any problems with my Customs - Greece?

By Stelios Efthimiou May-25/2018 09:04:05

A

Hello Stelios,


Yes.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hom many days it take to deliver to india

By vinod May-24/2018 00:13:03

A

Hello Vinod,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I've seen the network frequencies for Portugal and 4G is supported, yet 3G seems to not be.. Since it says in the product name "international version" I was wandering if it works in Portugal too, because I'm really confused. If 4G is supported in my countrie, why isn't 3G supported?

By Filipe Jun-09/2018 13:39:02

A

Hello Filipe,
Thanks for your inquiry.

The item is compatible with the 3G, 4G network in Portugal.

Q

This mobile works in portugal network?

By bernardino Jun-07/2018 22:00:12

A

Hello Bernardino, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
CDMA: CDMA: BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/B3/B5/B7 
TDD/TD-LTE: TD-LTE B38/B39/B40/41

Q

What's screen resolution?

By Adam Jun-05/2018 12:08:08

A

Hello Adam,

Display

Screen type: Capacitive 
Screen size: 5.7 inch 
Screen resolution: 1920 x 1080 (FHD)    


Q

What is the difference between the global and international versions?? What we should buy to use in Brazil?? Thanks!!

By Vitor Volpi May-16/2018 15:59:09

A

Hello Vitor,

International Edition


Q

Hi, There are contradictory information about B20 in the description. There is a picture where I can see the B20 is supported & there is an information block, where the B20 is missing from the list. What is the truth? B20 is supported or not? Thx Lajos

By Lajos May-09/2018 11:37:35

A

Hello Lajos,
Unlocked for Worldwide use. Please ensure local area network is compatible. 
click here
for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network

Wireless Connectivity: CDMA 
Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE 
2G: GSM B2/B3/B5/B8 
CDMA: CDMA: BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/B3/B5/B7 
TDD/TD-LTE: TD-LTE B38/B39/B40/41    


Q

Hello, if i order the international version will it support b20 LTE?

By Tomasz May-04/2018 22:26:14

A

Dear Tomasz,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

lease check with your carrier/provider before purchasing this item.

Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE 
2G: GSM B2/B3/B5/B8 
CDMA: CDMA: BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/B3/B5/B7 
TDD/TD-LTE: TD-LTE B38/B39/B40/41

Q

Support the frecuency band of 1900 MHz for 4G?

By Luis Apr-30/2018 16:27:24

A

Hello Luis,


Which 4G support do you use in that country?

Q

where is the location of this warehouse G-W-16?

By Mordilho Apr-27/2018 10:25:46

A

Hello Mordilho,
G-W-16 warehouse is in Spain.

Q

Please, could you confirm to me that International version support Band frecuency in Spain. In Spain band used are:  Spain  2G  -  GSM 900/1800  3G  Orange Espagne  3G 2100  Movistar  3G 2100 Movistar  Vodafone   3G 2100 Vodafone  Yoigo  3G 2100 Yoigo  4G  Vodafone   4G LTE 1800/2600Mhz  Movistar  4G LTE 2600Mhz  Orange  4G LTE 1800/2600Mhz  COTA -Murcia4G   4G LTE 1800/2600Mhz  Yoigo  4G LTE 1800Mhz

By Oscar Apr-26/2018 11:20:26

A

Dear Oscar,


Unlocked for Worldwide use.

Please ensure local area network is compatible.

Please check with your carrier/provider before purchasing this item.

2G: GSM B2/B3/B5/B8 
CDMA: CDMA: BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/B3/B5/B7 
TDD/TD-LTE: TD-LTE B38/B39/B40/41

Q

Could you please tell me if it comes with EU Plug or do I need an adapter to connect to the electricity grid in Europe?

By Oscar Apr-25/2018 12:17:38

A

Hello Oscar,


We will send an adapter with all our products according to the order's country of delivery.


Q

Can you send to Mexico?

By Hazael Jun-17/2018 22:34:16

A

Dear Hazael,


We can ship it to Mexico.


Q

Hello, wanted to know, the smartphone is available?

By Gennady Apr-05/2018 09:27:07

A

Hello Gennady,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When this celular Will be available?

By Miguel Ferrão Feb-17/2018 10:22:23

A

Hello Miguel,
We have stock now, please feel free to order it.
Best Regards

Q

Is this phone in stock for immediate delivery?

By BRB Feb-07/2018 07:05:06

A

Hello BRB,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can I use international version in Nigeria

By Can you ship to NIgeria Sep-22/2018 17:53:58

A

Hello Can,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Can you send to Poland?

By dada Jun-28/2018 15:21:30

A

Hello Dada,
Yes.

Registered Air Mail    5-7 business days    FREE SHIPPING    

Priority Line    3-5 business days    FREE SHIPPING    

Expedited Shipping    2-5 business days    $5.87    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Can you sent to Mexico?

By Hazael Jun-17/2018 22:53:40

A

Dear Hazael,


We can ship it to Mexico.

Q

have to send to Brazil without being taxed

By gustavo Jun-08/2018 22:18:29

A

Hello Gustavo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The G-W-4 G-W-16 G-W-5 are all inside Europe? Is there any possibility to have any problems with my Customs - Greece?

By Stelios Efthimiou May-25/2018 09:04:05

A

Hello Stelios,


Yes.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hom many days it take to deliver to india

By vinod May-24/2018 00:13:03

A

Hello Vinod,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

If i order one on 11/05/2018 and im from Zacatecas, Mexico When i cant have it? i mean when will it arrive at my house?

By Jesus Sanchez May-06/2018 06:12:08

A

Hello Jesus,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

where is the location of this warehouse G-W-4?

By Lubomir May-05/2018 16:20:07

A

Hello Lubomir, 

Thank you for your inquiry.

The G-W-4 warehouse is located in Poland. 

Q

Hi, my name is Dani and I am from Indonesia. Does the phone support OTA update? If I order the phone, will there be any customs tax to Indonesia? Thank you!

By Dani Nugraha Apr-26/2018 03:49:13

A

Hello Dani,

Thanks for your inquiry.

1: Yes, the item supports OTA update.

2: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello! You can specify in the invoice price below the actual for tax cuts? Thank you

By Alexander Apr-25/2018 08:07:08

A

Hi Alexander,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

hallo can you tell me how many days makes from g-w-5 a mobile to come at greece?

By vagelis May-08/2018 11:55:24

A

Hello Vagelis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

The G-W-5 is european warehouse? and do not go from customs to a country of the European Union?

By Dimitris Apr-15/2018 07:39:30

A

Hello Dimitris,


It is in Czech Republic.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Most of the parcels shipped from the European warehouse have no tariffs.

Q

hi, does the phone have warranty?

By Henrique Apr-06/2018 16:24:24

A

Hello Henrique
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does the 6gb+128gb version has playstore pre-installed?And what is the price of it in Bangladesh?

By Rafid Jan-31/2018 08:48:15

A

Hello Rafid,
Thanks for your inquiry.

1: Yes, the item has playstore pre-installed.

2: You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.