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Customer Questions

  • All(318)
  • Product Information(239)
  • Stock Status(22)
  • Payment(3)
  • About Shipping(44)
  • Others(10)
Q

Can I use international version in Nigeria

By Can you ship to NIgeria Sep-22/2018 17:53:58

A
Hello Can,All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.
Q

Can you send to Poland?

By dada Jun-28/2018 15:21:30

A
Hello Dada,Yes. Registered Air Mail    5-7 business days    FREE SHIPPING    Priority Line    3-5 business days    FREE SHIPPING    Expedited Shipping    2-5 business days    $5.87    Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    
Q

Can you sent to Mexico?

By Hazael Jun-17/2018 22:53:40

A
Dear Hazael,We can ship it to Mexico.
Q

Can you send to Mexico?

By Hazael Jun-17/2018 22:34:16

A
Dear Hazael,We can ship it to Mexico.
Q

I've seen the network frequencies for Portugal and 4G is supported, yet 3G seems to not be.. Since it says in the product name "international version" I was wandering if it works in Portugal too, because I'm really confused. If 4G is supported in my countrie, why isn't 3G supported?

By Filipe Jun-09/2018 13:39:02

A
Hello Filipe, Thanks for your inquiry.The item is compatible with the 3G, 4G network in Portugal.
Q

have to send to Brazil without being taxed

By gustavo Jun-08/2018 22:18:29

A
Hello Gustavo,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

This mobile works in portugal network?

By bernardino Jun-07/2018 22:00:12

A
Hello Bernardino, Please check with your local communication company if they suport this network frequency:2G: GSM B2/B3/B5/B8 CDMA: CDMA: BC0 3G: WCDMA B1/B2/B5/B8 TD-SCDMA: TD-SCDMA B34/B39 4G: FDD-LTE B1/B3/B5/B7 TDD/TD-LTE: TD-LTE B38/B39/B40/41
Q

What's screen resolution?

By Adam Jun-05/2018 12:08:08

A
Hello Adam, DisplayScreen type: Capacitive Screen size: 5.7 inch Screen resolution: 1920 x 1080 (FHD)    
Q

The G-W-4 G-W-16 G-W-5 are all inside Europe? Is there any possibility to have any problems with my Customs - Greece?

By Stelios Efthimiou May-25/2018 09:04:05

A
Hello Stelios,Yes.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

hom many days it take to deliver to india

By vinod May-24/2018 00:13:03

A
Hello Vinod,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html