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Customer Questions & Answers

  • All(34)
  • Product Information(21)
  • Stock Status(3)
  • Payment(3)
  • About Shipping(1)
  • Others(6)
Q

I have bought this watch in coffee colour and I need to replace the leather band where can I find a replacement?

By Kiriakos Jul-06/2018 12:17:52

A

Hello Kiriakos,


Please refer to this link https://www.gearbest.com/watch-accessaries-c_11318/

If there is available leather band for this item, you can find via this link.

Q

O fundo do relógio é de rosca ou pressão?

By André Apr-30/2018 15:34:09

A

Hello André,


Spin in

Q

Still have some available in black?

By Newerlyson Dec-12/2017 22:25:05

A

Hello Newerlyson,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello! Is this product still in stock?

By Alves Dec-01/2017 17:07:13

A

Hello Alves,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is there any option to pay without paypal. Like i will be able to pay by visa card

By Md Nafi Sep-14/2017 07:52:23

A

Hello Md,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

are the watch come in original box from OCHSTIN or not if yes please send to me photo for box

By MOHAMMAD Aug-03/2017 13:31:27

A

Hello MOHAMMAD,


Yes, it comes in original box from OCHSTIN.

You can see it in pictures in product reviews.

Thank you for your inquiry.


Q

This item small spins are usables or that is only decoration?

By Luís Jun-02/2017 18:50:56

A

Hello Luís, 
Thanks for your inquiry.


There is no

Please note that it is only for decoration

Q

Boa noite. Gostaria de fazer o pedido de dois relógios,sendo eles nas cores "preto". Teria ele em estoque e qual seria o prazo de entrega para o Brasil? Desde já,agradeço.

By Camilo Macedo Pistori Apr-26/2017 21:08:10

A

Hello Camilo,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html


Q

ola amigo, tem estoque na cor preto?

By wesley Apr-26/2017 00:36:26

A

Hello wesley,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Qual o prazo de entrega para este produto ser entregue no Brasil na cidade de São Paulo

By Marcos Apr-25/2017 21:09:36

A

Hello Marcos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I have bought this watch in coffee colour and I need to replace the leather band where can I find a replacement?

By Kiriakos Jul-06/2018 12:17:52

A

Hello Kiriakos,


Please refer to this link https://www.gearbest.com/watch-accessaries-c_11318/

If there is available leather band for this item, you can find via this link.

Q

O fundo do relógio é de rosca ou pressão?

By André Apr-30/2018 15:34:09

A

Hello André,


Spin in

Q

This item small spins are usables or that is only decoration?

By Luís Jun-02/2017 18:50:56

A

Hello Luís, 
Thanks for your inquiry.


There is no

Please note that it is only for decoration

Q

Boa noite. Gostaria de fazer o pedido de dois relógios,sendo eles nas cores "preto". Teria ele em estoque e qual seria o prazo de entrega para o Brasil? Desde já,agradeço.

By Camilo Macedo Pistori Apr-26/2017 21:08:10

A

Hello Camilo,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html


Q

My watch arrived today and the milliseconds pointer only works for 1 minute ... Why?

By Adriano Apr-25/2017 15:24:15

A

Hello Adriano,

For the after-sale issue, please open a ticket in your account and resolve your problem.


How to open a ticket:

Login to your account--Find "My Tickets" option,then click on it--Fill in relevant information and submit it.


Thank you for your collaboration.


Q

is it t water proof ???

By sawtooth Mar-31/2017 00:22:36

A

Hello sawtooth,
Yes, it is water-proof.

Q

Ainda tem o produto disponível em estoque? Pois recentemente comprei um produto que não me foi enviado por indisponibilidade... então só comprarei se tiver para envio!

By Henrique Brandão Mar-03/2017 14:13:53

A

Hello Henrique,


This item is in stock now, welcome to order.

Thanks for your inquiry.

Q

Hello, are all the pointers functional? i mean, do they move as time passes?

By Simao Freire Feb-21/2017 22:33:38

A

Hello Simao, 


Thank you for your inquiry.

Yes,all the dials will work,they will move as time passes.

Q

Is uhr zollfrei???

By Thomas Maiet Feb-12/2017 18:59:46

A

Hello Thomas


Thank you for your inquiry.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Las agujas son fluorescentes de noche?

By Jose Luis Jimenez Feb-11/2017 19:39:18

A

Hello Jose


Thank you for your inquiry.

Yes, for your reference:http://prntscr.com/e7niu9

Thank you, Let me know if you need any help.

Have a nice day!


Q

Still have some available in black?

By Newerlyson Dec-12/2017 22:25:05

A

Hello Newerlyson,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello! Is this product still in stock?

By Alves Dec-01/2017 17:07:13

A

Hello Alves,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

ola amigo, tem estoque na cor preto?

By wesley Apr-26/2017 00:36:26

A

Hello wesley,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is there any option to pay without paypal. Like i will be able to pay by visa card

By Md Nafi Sep-14/2017 07:52:23

A

Hello Md,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

how much cost in india currency

By vishnu vardhan Jan-13/2017 07:29:31

A

Hello vishnu,
It is Rp257743.94.

Have a nice day!

Q

I want a black one and I can't find the way to buy... I have PayPal... Please instruct me... Thanks...

By Mario Azzopardi Jan-09/2017 11:23:47

A

Hello Mario
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Qual o prazo de entrega para este produto ser entregue no Brasil na cidade de São Paulo

By Marcos Apr-25/2017 21:09:36

A

Hello Marcos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

are the watch come in original box from OCHSTIN or not if yes please send to me photo for box

By MOHAMMAD Aug-03/2017 13:31:27

A

Hello MOHAMMAD,


Yes, it comes in original box from OCHSTIN.

You can see it in pictures in product reviews.

Thank you for your inquiry.


Q

how much price in nepal currency??

By samip phuyal Jan-15/2017 11:56:34

A

Hello samip, 

Thank you for your inquiry.

You can pay in USD or other currency. Please kindly select your currency in the top right-hand side of our website.

Thank you for your inquiry. Please feel free to ask further pre-sales questions. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

how much price in nepal currency??

By samip phuyal Jan-15/2017 11:56:32

A

Hello samip, 

Thank you for your inquiry.

You can pay in USD or other currency. Please kindly select your currency in the top right-hand side of our website.

Thank you for your inquiry. Please feel free to ask further pre-sales questions. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

how much price in nepal currency??

By samip phuyal Jan-15/2017 11:56:32

A

Hello samip,

Thank you for your inquiry.

You can pay in USD or other currency. Please kindly select your currency in the top right-hand side of our website.

Thank you for your inquiry. Please feel free to ask further pre-sales questions. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

how much price in nepal currency??

By samip phuyal Jan-15/2017 11:56:20

A

Hello samip,

Thank you for your inquiry. 

You can pay in USD or other currency. Please kindly select your currency in the top right-hand side of our website.

Thank you for your inquiry. Please feel free to ask further pre-sales questions. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Ddo you give me the watch with the box

By chammi Jan-02/2017 17:19:38

A

Hello chammi,
Yes, we packed this product with box.

Thanks for your interest.