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Customer Q&A

  • All(94)
  • Product Information(64)
  • Stock Status
  • Payment
  • About Shipping(26)
  • Others(4)
Q

Hello, can I use this can in Italy with chinese server? Have a nice day

By Luca Aug-13/2018 15:20:04

A

Hello Luca,

No, sorry.

Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

Q

Hi sir it will work in India

By Balaji Apr-23/2018 14:13:18

A

Hello Balaji,
It can only be used in non-European and non-American region right now.

It can work in India.

Q

Does this work in Slovenia (Europe)? Because I don't understend, somewere wok and some not?

By Deko Apr-16/2018 11:16:04

A

Hello Deko,
It can only be used in non-European and non-American region right now.

Q

Is this project suitable for united arab emirates?

By csqcz Apr-15/2018 19:04:14

A

Hello csqcz,
Thanks for your inquiry.

Yes, the item is suitable for United Arab Emirates.

Q

Can this item be shipped to Israel?

By Jerry Apr-14/2018 09:31:39

A

Hello Jerry,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hi, why the product couldn't shipping in italy?

By Maurizio Apr-13/2018 12:02:44

A

Hello Maurizio,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Otherwise we are sorry that we can not ship it to your country because of the strict customs policy.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

OK does this version work in Europe? Cause there is EU/US version, but in answer to other you say it doesnt work.So what is it?

By KK Apr-11/2018 10:42:13

A

Hello KK,
Thanks for your inquiry.

Yes, this version can work in Europe.

Q

Hello, is this camera working in Romania? Thank you

By Alex Apr-10/2018 20:05:18

A

Hello Alex, 
Thanks for your inquiry.

Sorry but it can't work in Romania.

Q

Hello ! Can i use this camera and continiusly recording to my xiaomi smart router pro HD as a nas device? Thanks!

By Guille Apr-08/2018 03:13:47

A

Hello Guille,


Yes, you can.

Q

Hello, Will this camera work in Hungary? What is mean in size: "American and European version"?

By Customer Apr-07/2018 18:00:12

A

Hello Customer, 
I am sincerely sorry that this item can not be workd in Hungary .

Q

Hello, can I use this can in Italy with chinese server? Have a nice day

By Luca Aug-13/2018 15:20:04

A

Hello Luca,

No, sorry.

Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

Q

Hi sir it will work in India

By Balaji Apr-23/2018 14:13:18

A

Hello Balaji,
It can only be used in non-European and non-American region right now.

It can work in India.

Q

Does this work in Slovenia (Europe)? Because I don't understend, somewere wok and some not?

By Deko Apr-16/2018 11:16:04

A

Hello Deko,
It can only be used in non-European and non-American region right now.

Q

Is this project suitable for united arab emirates?

By csqcz Apr-15/2018 19:04:14

A

Hello csqcz,
Thanks for your inquiry.

Yes, the item is suitable for United Arab Emirates.

Q

OK does this version work in Europe? Cause there is EU/US version, but in answer to other you say it doesnt work.So what is it?

By KK Apr-11/2018 10:42:13

A

Hello KK,
Thanks for your inquiry.

Yes, this version can work in Europe.

Q

Hello, is this camera working in Romania? Thank you

By Alex Apr-10/2018 20:05:18

A

Hello Alex, 
Thanks for your inquiry.

Sorry but it can't work in Romania.

Q

Hello ! Can i use this camera and continiusly recording to my xiaomi smart router pro HD as a nas device? Thanks!

By Guille Apr-08/2018 03:13:47

A

Hello Guille,


Yes, you can.

Q

Hello, Will this camera work in Hungary? What is mean in size: "American and European version"?

By Customer Apr-07/2018 18:00:12

A

Hello Customer, 
I am sincerely sorry that this item can not be workd in Hungary .

Q

Could I use in Mexico?

By Gabriel Medina Apr-05/2018 17:11:20

A

Hello Gabriel,
Thansk for your inquiry.

Sorry, it cannot use in Mexico.

Q

Will it work in Ukraine? I've heard that cameras with MAC address starting with the number 34 do not work in other countries. Thank you

By Zaur Apr-05/2018 11:15:31

A

Dear Zaur,


Sorry, it can not work in Ukraine.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can this item be shipped to Israel?

By Jerry Apr-14/2018 09:31:39

A

Hello Jerry,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hi, why the product couldn't shipping in italy?

By Maurizio Apr-13/2018 12:02:44

A

Hello Maurizio,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Otherwise we are sorry that we can not ship it to your country because of the strict customs policy.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Cant this be delivered to portugal?

By Renato Ramos Mar-23/2018 13:15:43

A

Hello Renato, 
Thanks for your inquiry.

We ship this item to Portugal. You can add the item to your cart first.

Q

Please include Ukraine in delivery !!!

By Andriy Kai Mar-12/2018 12:57:11

A

Hello Andriy,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

On the product page it shows item can be shipped to UAE, while checkout ir says can't ship. Please help on buying to UAE

By JP Mar-08/2018 05:46:42

A

Hello JP,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country United Arab Emirates now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Please inform me when this item can be shipped to Poland. Thank You.

By Kamil Feb-12/2018 13:06:35

A

Hello Kamil,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, Did you shipping the camera to Bulgaria. I want to purchase this camera

By Georgi Tarpov Feb-12/2018 07:37:29

A

Hello Georgi,


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Why can't this product be shipped to the Netherlands?

By Oktay Feb-07/2018 11:50:47

A

Hello Oktay,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Good day, Can this be sent to Switzerland? Thank you.

By Nuno Jan-30/2018 16:36:06

A

Hello Nuno, 
We can ship it to Switzerland.

Let me know if you need any help.

Q

Can this be sent to Spain and will it work? Thanks

By Lee Jan-26/2018 10:27:01

A

Hello Lee,
Please note that the item only can be used in non-European and American region right now.

Q

Hi, I'm interested in buying these cameras for business in Mexico, I need to know warranty time and method of warranty in case of factory defect

By José Mar-09/2018 16:57:13

A

Hello José
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I wanna know if it work in Russia ?

By mileaf Oct-06/2017 09:06:15

A

Hello mileaf,
Yes, it work in your country.

Q

Why not EU counrties? And what about Russia? Can I buy and normally use it?

By Alex Sep-10/2017 11:07:10

A

Hello Alex,
We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    12 - 20 business days    $1.13    

Priority Line    18 - 25 business days    $1.51    

Expedited Shipping    7 - 15 business days    $26.66    


Q

I read on the Internet about this camera that there is a kind. International and Chinese versions.   I am in Ireland and I want to use this camera in Ireland, it is possible to use this camera without any problems. Thank you for your reply

By Mohamed Ahmidat Aug-10/2017 14:00:56

A

Hello Mohamed,


Sorry that this item is unable to be used in Ireland and is unable to be shipped to Ireland.

Thank you for your inquiry.