All
Product keywords
Please enter the email address account

Customer Q&A

  • All(95)
  • Product Information(81)
  • Stock Status
  • Payment
  • About Shipping(10)
  • Others(4)
Q

I need a new battery for my chuwi netbook. How can I order this battery?

By Ton Montforts Jul-25/2018 08:04:23

A

Hello Ton,


Please refer to this link https://www.gearbest.com/laptop-accessories-c_11844/

If there is available battery for this item, you can find via this link.

Q

Hello, I'm Gabriele, a little italian YouTuber known as FenixsGame with more than 8000 subscribers that follow me everyday (you can find it here: www.youtube.com/TheFenixsGame ). Now, my question is: can you send me your products for a videoreview?

By Gabriele Jun-21/2018 10:01:27

A

Hello Gabriele,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Is it possible to install Windows 7 on this device or are no drivers available?

By Drivers Mar-28/2018 08:25:53

A

Hello Drivers, 
It isn't possible to install Windows 7 on this device.

Let me know if you need any help.

Q

Is it possible to use linux or chromium Neverware OS on this laptop. Any experiences? Thank you

By MSI MSIU Feb-24/2018 21:13:50

A

Hello MSI, 
It is impossible to use linux or chromium Neverware OS on this laptop.

Let me know if you need any help.

Q

what type of sdcards it supports

By vietli Dec-24/2017 01:50:06

A

Hello vietli,

External Memory: TF card up to 128GB (not included) . 


Let me know if you need any further assistance. 


Q

Can I connect an external 1Tb HD to the USB 3.0? This will worj well?

By Antonio Sep-19/2017 13:04:38

A

Hello Antonio,
Thank you for your inquiry.

It supports external TF card up to 128GB .

Let me know if you need any help.

Q

Hello is your laptop is compatible with ubuntu or debian ? Can you try it ?

By Harry Sep-09/2017 21:10:17

A

Dear Harry,


Thank you for your inquiry.

Sorry, it is in compatible with ubuntu or debian.

Q

Hello what is the laptop graphics card ???

By ζολτι Sep-09/2017 11:41:26

A

Hello ζολτι,
For the graphics of the item, please see detailed information as follows:

Graphics Type: Integrated Graphics 
Graphics Card Frequency: 200MHz-500MHz 

Q

Please, advise the type of the cable. I want to buy one. The one, that is charging the laptop. Thank you

By Maxym Gorobets Sep-03/2017 17:58:14

A

Hello Maxym,

Package Contents

English Manual : 1 
Notebook: 1 
Power Adapter: 1 
USB Cable: 1    


There is an USB cable in the package.

You can choose the USB cable here https://www.gearbest.com/USB-Cable-_gear/ 

Q

Please, advise what is the type charging cable compatible? The original one does not charge anymore. Thrown away. Need to buy couple more cables. Thank you

By Maxym Gorobets Sep-01/2017 20:23:51

A

Dear Maxym,


Thank you for your inquiry.

The charging cable is EU 5V 3A.

Q

Is it possible to install Windows 7 on this device or are no drivers available?

By Drivers Mar-28/2018 08:25:53

A

Hello Drivers, 
It isn't possible to install Windows 7 on this device.

Let me know if you need any help.

Q

Is it possible to use linux or chromium Neverware OS on this laptop. Any experiences? Thank you

By MSI MSIU Feb-24/2018 21:13:50

A

Hello MSI, 
It is impossible to use linux or chromium Neverware OS on this laptop.

Let me know if you need any help.

Q

what type of sdcards it supports

By vietli Dec-24/2017 01:50:06

A

Hello vietli,

External Memory: TF card up to 128GB (not included) . 


Let me know if you need any further assistance. 


Q

Can I connect an external 1Tb HD to the USB 3.0? This will worj well?

By Antonio Sep-19/2017 13:04:38

A

Hello Antonio,
Thank you for your inquiry.

It supports external TF card up to 128GB .

Let me know if you need any help.

Q

Hello is your laptop is compatible with ubuntu or debian ? Can you try it ?

By Harry Sep-09/2017 21:10:17

A

Dear Harry,


Thank you for your inquiry.

Sorry, it is in compatible with ubuntu or debian.

Q

Hello what is the laptop graphics card ???

By ζολτι Sep-09/2017 11:41:26

A

Hello ζολτι,
For the graphics of the item, please see detailed information as follows:

Graphics Type: Integrated Graphics 
Graphics Card Frequency: 200MHz-500MHz 

Q

Please, advise the type of the cable. I want to buy one. The one, that is charging the laptop. Thank you

By Maxym Gorobets Sep-03/2017 17:58:14

A

Hello Maxym,

Package Contents

English Manual : 1 
Notebook: 1 
Power Adapter: 1 
USB Cable: 1    


There is an USB cable in the package.

You can choose the USB cable here https://www.gearbest.com/USB-Cable-_gear/ 

Q

Please, advise what is the type charging cable compatible? The original one does not charge anymore. Thrown away. Need to buy couple more cables. Thank you

By Maxym Gorobets Sep-01/2017 20:23:51

A

Dear Maxym,


Thank you for your inquiry.

The charging cable is EU 5V 3A.

Q

Does it have VOIP ?

By david hart Aug-25/2017 15:40:33

A

Hello david,

Sorry, it doesn't support VOIP.

Q

is it possible to use a 256 Gb sd card on this lapbook ??

By Alain Aug-23/2017 21:08:08

A

Hello Alain, 


No, it is not possible to use a 256 Gb sd card on this lapbook.

Thank you for your inquiry.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

If I make the purchase, can you declare a lower value of the product on the invoice ?, so I would pay less taxes in my country.

By Alvaro Ramiro Aug-07/2017 20:12:53

A

Hello Alvaro, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

1. I'd like to purchase, but can I change the power adapter to US type? 2. How long does it take to transport to Japan? Answer me well.

By jfk7562 Jul-21/2017 01:02:05

A

Hello jfk7562,


We will send an adapter with all our products according to the order's country of delivery.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Priority Line: 5-9 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 


Q

Good afternoon. Earlier on this model was Accelerated delivery for ~ $ 12 to Kazakhstan. Now it is $ 77 too much. Can you lower the price to acceptable? Country: Kazakhstan Astana city Index: 010000

By Эмиль Jul-14/2017 07:29:03

A

Hello Эмиль,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

We cannot change it for you.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

Hi i want buy this item I leave in Athens , Greece i have problem with customs office ? and what is the shipping cost to come in Greece ? Ty for your time :)

By chris kas Jun-06/2017 12:25:25

A

Hello chris,

Sorry, you might need to pay for the tax.

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

hello, what is the difference between ES and EU warehouse? If i order from EU will I have to pay for the customs if I live in Germany? Thanks

By melinda May-16/2017 09:28:57

A

Hello melinda,


We will ship item from Spain if you choose ES warehouse.

We will ship the item from UK if you choose EU warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, i am from Ukraine. I want to know, which price you declare on the parcel before shipping? I want to know whic sum i will pay for customs, or i can avoid this confuse. Allowable sum for ukraine customs is 150 euro. Thanks

By Sergey Mar-09/2017 09:45:42

A

Hi Sergey,

Thank you for contacting Gearbest.com.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 

We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.


Q

Hello, will I have problems with customs? Shipping to Portugal? Thank you

By Jorge Feb-27/2017 13:00:25

A

Hello Jorge,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

OHello! Dear Sirs, I have a question. I really wanted to make a purchase at Gearbest but I do not know how the customs issue works. I live in Brazil. How would it work? Do I have any additional fees to receive the product at my home? I await an answer. Thank you.

By Israel Soares Jan-13/2017 14:00:42

A

Hello Israel,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

What is the "priority line" it's DHL, FEDEX, UPS, EMS or it is POST NL, CHINA POST registered air mail Thanks

By MEhmet Dec-08/2016 15:04:02

A

Hello MEhmet
Shipping time depends on the shipping method selected in the check-out. 

Please consider these estimations as a reference:
1) DHL/DHL(HK): 3-7 business days
2)EMS: 7-10 business days                                              

3)Express For E-cigarette Only: 3-8 business
4)Unregistered Air Mail:  15-30 business days                           

5)Registered Air Mail:10-25 business days  
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

Please tell me about the warranty and in the event it has to be fixed how is this done and also if I order in the next few days how long will it take to Ontario Canada Thanks Terry

By Terry Nov-11/2016 17:50:32

A

Hello Terry,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

I need a new battery for my chuwi netbook. How can I order this battery?

By Ton Montforts Jul-25/2018 08:04:23

A

Hello Ton,


Please refer to this link https://www.gearbest.com/laptop-accessories-c_11844/

If there is available battery for this item, you can find via this link.

Q

Hello, I'm Gabriele, a little italian YouTuber known as FenixsGame with more than 8000 subscribers that follow me everyday (you can find it here: www.youtube.com/TheFenixsGame ). Now, my question is: can you send me your products for a videoreview?

By Gabriele Jun-21/2018 10:01:27

A

Hello Gabriele,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Hi i am a Youtuber who tests products like this one i have worked with Tonor and HaViT would it be possible to test this device and give a full website review and Youtube Video Review , i am a french Youtuber here are my links :https://www.youtube.com/channel/UC7pjPyacxw9yDXLMtlFgnCQ/about

By YoPaulie Feb-01/2017 19:41:49

A

Hello YoPaulie, 

Thank you for your inquiry.

Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi, there is warranty for Italy? Thank you

By simone Oct-28/2016 14:11:38

A

Hello simone, 

Thank you for your inquiry.

Please click this link to know more about the warranty:http://www.gearbest.com/about/warranty-and-return.html

Thank you, let me know if you need any help.

Have a nice day!