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Customer Q&A

  • All(13)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others
Q

I paid shipping fee for this power bank as low as $0.55 when ordered Dec 31, 2017 via EU railway. But now you offer only one shipping option, by Registered Air Mail 20 - 30 business days for $4.78. Why are other shipping options missing now?

By jis Feb-09/2018 08:56:34

A

Hello jis,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method and customs policy, this Power Bank can't be shipped to your country with other shipping method now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Whats the diferents, withe 20€ or black16€?

By Marks Jan-21/2018 10:11:23

A

Hello Marks,
For the functions of the items are same.

We are sorry that the price of the items can be affected by many factors.

And it is out of our control.

Hope you can understand that.

Q

Does this support passthrough (pass through, pass-through)? Does it charge a phone while being charged?

By bola Jul-14/2017 12:24:41

A

Hello bola,


This item does not support passthrough (pass through, pass-through).

It can charge a phone while being charged but it may damage the power bank.

Thank you for your inquiry.


Q

What's the material of the case? Is it aluminium alloy or plastic?

By Silvestre Martins Jun-20/2017 10:54:17

A

Hello Silvestre,

Please note that its Material is ABS.

Let me know if you need any help.

Q

Does it support Qualcomm Quick Charge 3.0? In the description it says it supports Quick Charge but it does not mention if it support QC 3.0 or only 2.0. Can you please clarify?

By Silvestre Martins Jun-20/2017 10:45:24

A

Hello Silvestre,
Thank you for your inquiry.

It supports Quick Charge 2.0.

Let me know if you need any help.

Q

Hello ! Does the power bank work with micro-charges to determine whether the ZMI QB810 for devices with a small amount of battery, for example, Bluetooth headset, fitness trackers, clocks and others? Thank you! Здравствуйте ! Поддерживает ли power bank работу с микрозарядом , можно ли использовать ZMI QB810 для устройств с небольшим объемом аккумулятора, например, Bluetooth гарнитура, фитнес-треккеры, часы и другие? Спасибо!

By Alexey Feb-16/2017 14:16:03

A

Hello Alexey,
It works with that.

Q

Hello ! Does the power bank work with micro-charges to determine whether the ZMI QB810 for devices with a small amount of battery, for example, Bluetooth headset, fitness trackers, clocks and others? Thank you! Здравствуйте ! Поддерживает ли power bank работу с микрозарядом , можно ли использовать ZMI QB810 для устройств с небольшим объемом аккумулятора, например, Bluetooth гарнитура, фитнес-треккеры, часы и другие? Спасибо!

By Alexey Feb-16/2017 14:16:02

A

Hello Alexey,
It works with that.

Q

Ciao, questo prodotto funziona per Iphone 6s?

By Angela Feb-04/2017 11:56:12

A

Ciao Angela,


Grazie per la vostra richiesta.

Sì, è compatibile con iPhone 6S.


Q

Are the micro usb ports and the c-port only input ports or output ports?

By Luan Jan-30/2017 02:32:04

A

Hello Luan,

It has only double input ports with Type-C and Micro USB interface.

Thanks for your inquiry and support.

Q

Shipping is there in Russia, the Crimea?

By Dmitriy Jan-25/2017 19:17:25

A

Hello Dmitriy
We are in China and we ship trendy items worldwide! Wish you have a good day!

Q

Whats the diferents, withe 20€ or black16€?

By Marks Jan-21/2018 10:11:23

A

Hello Marks,
For the functions of the items are same.

We are sorry that the price of the items can be affected by many factors.

And it is out of our control.

Hope you can understand that.

Q

Does this support passthrough (pass through, pass-through)? Does it charge a phone while being charged?

By bola Jul-14/2017 12:24:41

A

Hello bola,


This item does not support passthrough (pass through, pass-through).

It can charge a phone while being charged but it may damage the power bank.

Thank you for your inquiry.


Q

What's the material of the case? Is it aluminium alloy or plastic?

By Silvestre Martins Jun-20/2017 10:54:17

A

Hello Silvestre,

Please note that its Material is ABS.

Let me know if you need any help.

Q

Does it support Qualcomm Quick Charge 3.0? In the description it says it supports Quick Charge but it does not mention if it support QC 3.0 or only 2.0. Can you please clarify?

By Silvestre Martins Jun-20/2017 10:45:24

A

Hello Silvestre,
Thank you for your inquiry.

It supports Quick Charge 2.0.

Let me know if you need any help.

Q

Hello ! Does the power bank work with micro-charges to determine whether the ZMI QB810 for devices with a small amount of battery, for example, Bluetooth headset, fitness trackers, clocks and others? Thank you! Здравствуйте ! Поддерживает ли power bank работу с микрозарядом , можно ли использовать ZMI QB810 для устройств с небольшим объемом аккумулятора, например, Bluetooth гарнитура, фитнес-треккеры, часы и другие? Спасибо!

By Alexey Feb-16/2017 14:16:03

A

Hello Alexey,
It works with that.

Q

Hello ! Does the power bank work with micro-charges to determine whether the ZMI QB810 for devices with a small amount of battery, for example, Bluetooth headset, fitness trackers, clocks and others? Thank you! Здравствуйте ! Поддерживает ли power bank работу с микрозарядом , можно ли использовать ZMI QB810 для устройств с небольшим объемом аккумулятора, например, Bluetooth гарнитура, фитнес-треккеры, часы и другие? Спасибо!

By Alexey Feb-16/2017 14:16:02

A

Hello Alexey,
It works with that.

Q

Ciao, questo prodotto funziona per Iphone 6s?

By Angela Feb-04/2017 11:56:12

A

Ciao Angela,


Grazie per la vostra richiesta.

Sì, è compatibile con iPhone 6S.


Q

Are the micro usb ports and the c-port only input ports or output ports?

By Luan Jan-30/2017 02:32:04

A

Hello Luan,

It has only double input ports with Type-C and Micro USB interface.

Thanks for your inquiry and support.

Q

Does it support 3.0 quick charge?

By Luigi Navarra Jan-23/2017 11:28:27

A

Hello Luigi,

Thank you for your inquiry.

It supports bidirectional Quick Charge Type-C

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is this original Xiaomi product?

By Nikita Oct-31/2016 11:02:52

A

Hello Nikita,

Thanks for your inquiry.

Yes, it is original.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I paid shipping fee for this power bank as low as $0.55 when ordered Dec 31, 2017 via EU railway. But now you offer only one shipping option, by Registered Air Mail 20 - 30 business days for $4.78. Why are other shipping options missing now?

By jis Feb-09/2018 08:56:34

A

Hello jis,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method and customs policy, this Power Bank can't be shipped to your country with other shipping method now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Shipping is there in Russia, the Crimea?

By Dmitriy Jan-25/2017 19:17:25

A

Hello Dmitriy
We are in China and we ship trendy items worldwide! Wish you have a good day!

Q

Hello, Can you send to Brazil this product ? Thanks.

By David Jan-02/2017 16:11:17

A

Hello David,
Yes, we can ship it to Brazil.

Thanks for your interest.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!