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Customer Questions & Answers

  • All(26)
  • Product Information(23)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(2)
Q

Does the product work normaly with a classic SDHC card? Because i can't find any TF card..

By Nikolaos May-13/2018 15:37:00

A

Hello Nikolaos,
Max External Card Supported: TF 64G (not included)

Q

is the firmware upgradable? an you provide update?

By idilio May-07/2018 21:48:19

A

Hello Idilio, 
Thanks for your inquiry.

This product cannot be updated.

Q

Hi, i like to buy another battety for this camera but i don't know one that can be compatible whit this camera, can you advise me?

By João Machado May-07/2018 12:00:51

A

Dear João,


Please refer to this link https://www.gearbest.com/battery%20%20Camera-_gear/

If there is available battety for this item, you can find via this link.

Q

Is there auto video stabilizer in it? Is cash on delivery available in India?

By virat May-03/2018 21:31:08

A

Hello Virat, 
There is no auto video stabilizer in it.

We don't support cash on delivery.

Let me know if you need any help.

Q

Is there a replacement battery+ external charger available for this camera?

By Sander Apr-24/2018 18:14:13

A

Hello Sander,
Thanks for your inquiry.

Sorry, we do not have the spare accessories for the item for sale.

Q

Hi, could you please tell me what is the final weight of the product when it is assembled with the waterproof case and a holder?

By Trope Feb-15/2018 13:10:26

A

Hello Trope,
Product size (L x W x H): 6.00 x 3.00 x 4.00 cm / 2.36 x 1.18 x 1.57 inches 
Product weight: 0.0580 kg


Package Contents: 1 x Action Camera, 1 x Waterproof Housing + Mount + Screw, 1 x English User Manual, 1 x Handle Bar Mount, 1 x J-shaped Mount, 3 x Connector, 3 x Screw, 1 x Tripod Mount, 1 x Tripod Mount Adapter, 1 x Back Door, 1 x Frame, 2 x Base Mount, 1 x Clip, 2 x Adhesive, 4 x Plastic Tie, 1 x Metal Tie, 1 x USB Cable, 1 x Cleaning Cloth

Q

Does the camera has both PAL and NTSC systems?

By Pedro Jorge Cabral Apr-28/2017 15:54:45

A

Hello Pedro,


The camera has both PAL and NTSC systems.

Q

Hello! What is the shortest term of shipping the order? It will be a birthday present for my kid and the term of shipping is very important for me

By Andrew Apr-11/2017 13:53:21

A

Hello Andrew,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Qual é a bateria adequada, a que indicaram em outra resposta não é a adequada.

By Maia Mar-17/2017 10:05:05

A

Hello Maia,
Removable 900mAh rechargeable Li-ion battery


Battery Type: External                                                  
Battery Capacity (mAh): 900mAh                                                   

Q

Hi Can it download directly ont an i pad or i phone Thanks Richard

By Richard Harker Mar-16/2017 11:30:30

A

Hello Richard
The item can compatible with  iOS and Android system. You can connect the camera with your phone, then you can check the video in your phone.

Q

Does the product work normaly with a classic SDHC card? Because i can't find any TF card..

By Nikolaos May-13/2018 15:37:00

A

Hello Nikolaos,
Max External Card Supported: TF 64G (not included)

Q

is the firmware upgradable? an you provide update?

By idilio May-07/2018 21:48:19

A

Hello Idilio, 
Thanks for your inquiry.

This product cannot be updated.

Q

Hi, i like to buy another battety for this camera but i don't know one that can be compatible whit this camera, can you advise me?

By João Machado May-07/2018 12:00:51

A

Dear João,


Please refer to this link https://www.gearbest.com/battery%20%20Camera-_gear/

If there is available battety for this item, you can find via this link.

Q

Is there auto video stabilizer in it? Is cash on delivery available in India?

By virat May-03/2018 21:31:08

A

Hello Virat, 
There is no auto video stabilizer in it.

We don't support cash on delivery.

Let me know if you need any help.

Q

Is there a replacement battery+ external charger available for this camera?

By Sander Apr-24/2018 18:14:13

A

Hello Sander,
Thanks for your inquiry.

Sorry, we do not have the spare accessories for the item for sale.

Q

Hi, could you please tell me what is the final weight of the product when it is assembled with the waterproof case and a holder?

By Trope Feb-15/2018 13:10:26

A

Hello Trope,
Product size (L x W x H): 6.00 x 3.00 x 4.00 cm / 2.36 x 1.18 x 1.57 inches 
Product weight: 0.0580 kg


Package Contents: 1 x Action Camera, 1 x Waterproof Housing + Mount + Screw, 1 x English User Manual, 1 x Handle Bar Mount, 1 x J-shaped Mount, 3 x Connector, 3 x Screw, 1 x Tripod Mount, 1 x Tripod Mount Adapter, 1 x Back Door, 1 x Frame, 2 x Base Mount, 1 x Clip, 2 x Adhesive, 4 x Plastic Tie, 1 x Metal Tie, 1 x USB Cable, 1 x Cleaning Cloth

Q

Qual é a bateria adequada, a que indicaram em outra resposta não é a adequada.

By Maia Mar-17/2017 10:05:05

A

Hello Maia,
Removable 900mAh rechargeable Li-ion battery


Battery Type: External                                                  
Battery Capacity (mAh): 900mAh                                                   

Q

Hi Can it download directly ont an i pad or i phone Thanks Richard

By Richard Harker Mar-16/2017 11:30:30

A

Hello Richard
The item can compatible with  iOS and Android system. You can connect the camera with your phone, then you can check the video in your phone.

Q

Are spare batteries available for this product? If yes, can you please provide a link. Thanks.

By JD Feb-13/2017 09:51:11

A
Q

Good morning which application to connect to the mobile?

By Glademir S. Pinto Feb-06/2017 10:32:51

A

Hello Glademir,


It is xdv app. You can download it from Google play store.

Thanks for your inquiry.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello! What is the shortest term of shipping the order? It will be a birthday present for my kid and the term of shipping is very important for me

By Andrew Apr-11/2017 13:53:21

A

Hello Andrew,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the camera has both PAL and NTSC systems?

By Pedro Jorge Cabral Apr-28/2017 15:54:45

A

Hello Pedro,


The camera has both PAL and NTSC systems.

Q

Hi, I wanted to know which SD card I should get for this product, is it a Micro-SD? Thank you.

By Mimy Jan-14/2017 00:41:45

A

Hello Mimy,

Thank you for your inquiry.

Max External Card Supported: TF 64G (not included); 

Thank you, Let me know if you need any help.

Have a nice day!