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Customer Q&A

  • All(34)
  • Product Information(25)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(5)
  • Others(2)
Q

How long does it take for this to arrive to the northeast side of the US

By Alex Aug-28/2018 20:14:32

A

Hello Alex,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it have warranty and hum much to wait to slovenia

By jake Feb-03/2018 00:54:08

A

Hello jake,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html    


   

 


Q

can you use the right earbuds alone?

By Wuttinun Jan-25/2018 14:16:43

A

Hello Wuttinun,

No,only left earbuds can use alone.

Q

good for gym?sport

By Lechen Dec-15/2017 17:31:01

A

Hello Lechen,

Main Features:
Truly Wireless Earbuds Design: Adopted with TRUE WIRELESS Technology for walking, Jogging, Hiking, Biking, Gym and some other activity.     

Let me know if you need any further assistance. 


Q

Los envíos los hacen a Colombia

By jorge andres montoya Aug-02/2017 16:32:34

A

Hello jorge,
We can ship to your country by 

Unregistered Air Mail    15 - 30 business days    $1.84    

Registered Air Mail    15 - 25 business days    $1.74    

Priority Line    15 - 20 business days    $37.57    

Expedited Shipping    3 - 7 business days    $20.90    


Q

Is this product compatible with windows phone???

By Chris Georgakidis Jul-28/2017 19:26:43

A

Hello Chris,
Thank you for your inquiry.

It is compatible with Andriod and ios devices.

Let me know if you need any help.

Q

Onde fica o id do produto?

By Manassés Jul-24/2017 21:02:07

A

Hello Manassés,
This item sku number is 199299101.

Q

There's no volume control?

By Ruth Jul-10/2017 15:09:32

A

Hello Ruth,


Yes, there is no volume control.

Thank you for your inquiry.

Q

Earphone is compatible with Zenfone 2?

By Dimas Domingos Jun-18/2017 23:20:01

A

Hello Dimas, 
Thanks for your inquiry.


Please note that it can be compatible with Zenfone 2

Q

this product is original?

By humberto Jun-06/2017 20:40:25

A

Hello humberto,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

How long does it take for this to arrive to the northeast side of the US

By Alex Aug-28/2018 20:14:32

A

Hello Alex,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

can you use the right earbuds alone?

By Wuttinun Jan-25/2018 14:16:43

A

Hello Wuttinun,

No,only left earbuds can use alone.

Q

good for gym?sport

By Lechen Dec-15/2017 17:31:01

A

Hello Lechen,

Main Features:
Truly Wireless Earbuds Design: Adopted with TRUE WIRELESS Technology for walking, Jogging, Hiking, Biking, Gym and some other activity.     

Let me know if you need any further assistance. 


Q

Is this product compatible with windows phone???

By Chris Georgakidis Jul-28/2017 19:26:43

A

Hello Chris,
Thank you for your inquiry.

It is compatible with Andriod and ios devices.

Let me know if you need any help.

Q

There's no volume control?

By Ruth Jul-10/2017 15:09:32

A

Hello Ruth,


Yes, there is no volume control.

Thank you for your inquiry.

Q

Earphone is compatible with Zenfone 2?

By Dimas Domingos Jun-18/2017 23:20:01

A

Hello Dimas, 
Thanks for your inquiry.


Please note that it can be compatible with Zenfone 2

Q

this product is original?

By humberto Jun-06/2017 20:40:25

A

Hello humberto,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Does this product work with bluetooth 4.2?

By Joao Victor Jun-01/2017 20:29:12

A

Hello Joao,


Bluetooth Version: V4.1 

Q

This product works with android 4.2 for Zenfone 3 5.2?

By Joao Victor Jun-01/2017 17:42:03

A

Hello Joao, 
Thanks for your inquiry.

Super quick pairing with all android and iOS devices. 



Q

Does this product works with Bluetooth 4.0 ?

By AKILA FERNANDO May-28/2017 04:50:11

A

Hello AKILA,
Thank you for your inquiry.

The item only supports Bluetooth V4.1.

Let me know if you need any help.

Q

Do you have stock available, i want 6

By Jorge Arturo Ruiz Yañez Feb-20/2017 01:14:44

A

Hello Jorge,

Sorry it is not available in stock now. 


Q

does this come with a mic?

By Tomas May-11/2017 17:24:36

A

Hello Tomas,

It does not have the mic.

Let me know if you need any help.

Q

Los envíos los hacen a Colombia

By jorge andres montoya Aug-02/2017 16:32:34

A

Hello jorge,
We can ship to your country by 

Unregistered Air Mail    15 - 30 business days    $1.84    

Registered Air Mail    15 - 25 business days    $1.74    

Priority Line    15 - 20 business days    $37.57    

Expedited Shipping    3 - 7 business days    $20.90    


Q

Onde fica o id do produto?

By Manassés Jul-24/2017 21:02:07

A

Hello Manassés,
This item sku number is 199299101.

Q

wie. lange. dauert der Versand?

By Gino Apr-27/2017 13:31:38

A

Hello Gino,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Puede ser enviado por dhl a argentina? El precio que figura cuando elijo esa metodologia de envios es el final libre de impuestos?

By Juan Pablo Feb-09/2017 23:05:34

A

Hello Customer,

Here is expedited shipping.

Taxs totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.


Q

hi, Can you ship to mexico by DHL? Thanks

By Pablo Feb-06/2017 05:02:51

A

Hello Pablo
Yes we can usually


Please test it by follows:

Add the items to your shopping cart, and then choose the delivered country, shipping cost will appear. 


Then click "proceed to check out" button. You will find available shipping and payment options for you to select.

Q

does it have warranty and hum much to wait to slovenia

By jake Feb-03/2018 00:54:08

A

Hello jake,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html    


   

 


Q

What is the product code?

By Enrique Mendez Apr-28/2017 13:34:55

A

Hello Enrique,
Thank you for your inquiry.

The product code is 199299101.