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Customer Q&A

  • All(23)
  • Product Information(20)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others
Q

Does it support using two sim cards plus the TF card simultaneously ?.

By Luis Sep-21/2017 08:47:17

A

Hello Luis,

Sorry it just can support two cards at the same time, you can use one SIM card and one TF card at the same time. 


Let me know if you need any further assistance. 


Q

The deluxe version should have 128 GB right?

By William Jun-20/2017 19:43:19

A

Hello William, 
Thanks for your inquiry.


ROM: 16GB 
External Memory: TF card up to 64GB (not included)

Q

My country is very problematic with the homologation, so it only works with the reference ASUS_Z00AD, if it is different as Z00ADA or Z00ADB ... etc the phone will not work in my country, can you confirm this reference? ...

By John Gamba Jun-01/2017 15:21:28

A

Hello John, 
Thanks for your inquiry.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100MHz

Please check with your carrier/provider before purchasing this item.

Q

This product accept wireless charging?

By Henrique May-26/2017 13:46:08

A

Hello Henrique, 


No. This phone does not accept wireless charging.

Thank you for your inquiry.

Q

BOM DIA, GOSTARIA DE SABER SE O MESMO FUNCIONARÁ A REDE 4G NO BRASIL? SE ELE TEM IDIOMA PORTUGUÊS DO BRASIL? E O KIT DELE PORQUE NÃO VEM O FONE DE OUVIDO? OBRIGADO

By William Modedto Apr-18/2017 12:59:28

A

Hello William,

The 4G: FDD-LTE 1800/2100MHz.You can ask if your local operator supports this band.

This product can be used in Portuguese.

In addition,the product does not contain headphones.

Q

olá, eu queria saber, quando eu saberei que ainda o produto que eu quero, ou que esta em promoção, tem ainda em estoque? por exemplo... um celular que tem três cores pra venda. quando saberei, qual ainda tem.?

By Juan Marvila Mar-08/2017 13:32:09

A

Olá Juan,


Obrigado por sua pergunta.

Temos 3 cores para eles, todos eles estão em estoque agora, por favor, sinta-se livre para encomendá-lo.


Q

Do you send via Fedex, Ups or DHL?

By Federico Feb-24/2017 15:26:50

A

Hello Federico
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

hi i am from b.c would it be possible to recieve a free sample to post on my youtube channel.

By Msc Feb-23/2017 14:27:18

A

Hello Msc
You just need to contact youtube@gearbest.com.

Q

Hi, I would be interesting in ww version (FDD-LTE: (WW version) 2100MHz(1)/1900MHz(2)/1800MHz(3)/1700MHz AWS(4)/850MHz(5)/2600MHz(7)/900MHz(8)/800MHz(20)) Is it possible? Antonis.

By ANTONIS Feb-12/2017 11:50:55

A

Hello ANTONIS,
I am sorry we don't have 800MHz(20) 2600MHz(7) 1700MHz version  so far

Q

Hi, Does the phone have 128GB internal memory?

By nycollas nunes de oliveira Jan-22/2017 22:45:32

A

Hello nycollas,

Thank you for your inquiry.

It is only with 16GB ROM.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Does it support using two sim cards plus the TF card simultaneously ?.

By Luis Sep-21/2017 08:47:17

A

Hello Luis,

Sorry it just can support two cards at the same time, you can use one SIM card and one TF card at the same time. 


Let me know if you need any further assistance. 


Q

The deluxe version should have 128 GB right?

By William Jun-20/2017 19:43:19

A

Hello William, 
Thanks for your inquiry.


ROM: 16GB 
External Memory: TF card up to 64GB (not included)

Q

My country is very problematic with the homologation, so it only works with the reference ASUS_Z00AD, if it is different as Z00ADA or Z00ADB ... etc the phone will not work in my country, can you confirm this reference? ...

By John Gamba Jun-01/2017 15:21:28

A

Hello John, 
Thanks for your inquiry.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100MHz

Please check with your carrier/provider before purchasing this item.

Q

This product accept wireless charging?

By Henrique May-26/2017 13:46:08

A

Hello Henrique, 


No. This phone does not accept wireless charging.

Thank you for your inquiry.

Q

BOM DIA, GOSTARIA DE SABER SE O MESMO FUNCIONARÁ A REDE 4G NO BRASIL? SE ELE TEM IDIOMA PORTUGUÊS DO BRASIL? E O KIT DELE PORQUE NÃO VEM O FONE DE OUVIDO? OBRIGADO

By William Modedto Apr-18/2017 12:59:28

A

Hello William,

The 4G: FDD-LTE 1800/2100MHz.You can ask if your local operator supports this band.

This product can be used in Portuguese.

In addition,the product does not contain headphones.

Q

hi i am from b.c would it be possible to recieve a free sample to post on my youtube channel.

By Msc Feb-23/2017 14:27:18

A

Hello Msc
You just need to contact youtube@gearbest.com.

Q

Hi, I would be interesting in ww version (FDD-LTE: (WW version) 2100MHz(1)/1900MHz(2)/1800MHz(3)/1700MHz AWS(4)/850MHz(5)/2600MHz(7)/900MHz(8)/800MHz(20)) Is it possible? Antonis.

By ANTONIS Feb-12/2017 11:50:55

A

Hello ANTONIS,
I am sorry we don't have 800MHz(20) 2600MHz(7) 1700MHz version  so far

Q

Hi, Does the phone have 128GB internal memory?

By nycollas nunes de oliveira Jan-22/2017 22:45:32

A

Hello nycollas,

Thank you for your inquiry.

It is only with 16GB ROM.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Can I insert a SD chip for extra memory?

By Luisa Jan-18/2017 19:54:02

A

Hello Luisa, 


Thank you for your inquiry.

Sorry you can use TF card for extra memory(up to 64 GB).

Q

sao replica eses esmartfone o sao original quero compra quantos dia chega aqui no brasil

By elcio Jan-13/2017 23:32:29

A

Hello Customer,


It depends on which shipping method you choose.


For Expedited Shipping, the standard shipping time is 3-7 business days.


For Priority Line, The standard shipping time is 7-15 business days.


For Unregistered Air Mail & Registered Air Mail, The standard shipping time is 10-35 business days.


The fee and time depends on the weight and the destination country.

For more details, please check: http://www.gearbest.com/about/shipping-methods.html


Q

olá, eu queria saber, quando eu saberei que ainda o produto que eu quero, ou que esta em promoção, tem ainda em estoque? por exemplo... um celular que tem três cores pra venda. quando saberei, qual ainda tem.?

By Juan Marvila Mar-08/2017 13:32:09

A

Olá Juan,


Obrigado por sua pergunta.

Temos 3 cores para eles, todos eles estão em estoque agora, por favor, sinta-se livre para encomendá-lo.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Do you send via Fedex, Ups or DHL?

By Federico Feb-24/2017 15:26:50

A

Hello Federico
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

No caso do produto se perder nos correios eu recebo outro produto ? E o produto vem com a nota fiscal ?

By Guilherme Jan-15/2017 18:03:36

A

Olá Guilherme,


Obrigado por sua pergunta.

Sim, por favor, tenha a certeza.

Tem fatura.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!