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Customer Q&A

  • All(21)
  • Product Information(13)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others(5)
Q

Kas toote keelevalikus on ka eesti keel?

By Kalmer Tyrna Jul-05/2017 06:28:06

A

Hello Kalmer,
Thanks for your inquiry.

Yes, the item has Estonian langauge.

Q

Is it rooted?

By engkit Jul-05/2017 05:52:47

A

Hello engkit,

No, it is not rooted.

Thank you for your inquiry.

Q

ola boa noite esse produto tem impressao digital e ele e enviado para o brasil?

By Dimba Jun-08/2017 03:28:42

A

Hello Dimba,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Do you can send a US power adapter? Regards

By AGUSTIN DURAN ALVAREZ Jun-01/2017 20:50:49

A

Hello AGUSTIN,


We usually send the item with an appropriate adapter.

Q

Does this phone have wifi 802.11? Some reviews state that it does not and others say yes and others don't mention it at all. Can you pls clarify?

By Jasmine Jun-01/2017 03:33:53

A

Hello Jasmine, 
Thanks for your inquiry.


Please note that it has WIFI: 802.11a/b/g/n/ac wireless internet.

Q

Do you have some express shipping to Russia? I need to get the phone in 10 days.

By Galyuk May-28/2017 11:18:09

A

Hello Galyuk,
I'm sorry the item can only be shipped by flat rate shipping to Russia.

Q

the screen is gorilla glass 4 or 3

By nerantzis Apr-22/2017 18:35:34

A

Hello nerantzis,
Thank you for your inquiry.

Screen type: Capacitive,Corning Gorilla Glass 3,IPS.

Q

esse produto ele funciona no brasil com operadoras daqui ??

By vinicius rosa Apr-16/2017 22:05:22

A

Hello vinicius, 


The item support:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz

We recommend that you contact your local operator to check if the local frequency band is applicable.

Q

hello how would i go about getting a free sample so that i may review it on my youtube channel, thank you, i really look foward to reviewing this product as this is the first i have heard of this phone company. thank you again have a great day.

By Msc Feb-23/2017 14:46:25

A

Hello Msc
You just need to contact youtube@gearbest.com.

Q

Hi, this phone will be sent to Iran

By bahram taghipour Feb-21/2017 17:25:58

A

Hello bahram,
Yes, we can ship it to Iran.


Q

Kas toote keelevalikus on ka eesti keel?

By Kalmer Tyrna Jul-05/2017 06:28:06

A

Hello Kalmer,
Thanks for your inquiry.

Yes, the item has Estonian langauge.

Q

Is it rooted?

By engkit Jul-05/2017 05:52:47

A

Hello engkit,

No, it is not rooted.

Thank you for your inquiry.

Q

ola boa noite esse produto tem impressao digital e ele e enviado para o brasil?

By Dimba Jun-08/2017 03:28:42

A

Hello Dimba,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Do you can send a US power adapter? Regards

By AGUSTIN DURAN ALVAREZ Jun-01/2017 20:50:49

A

Hello AGUSTIN,


We usually send the item with an appropriate adapter.

Q

Does this phone have wifi 802.11? Some reviews state that it does not and others say yes and others don't mention it at all. Can you pls clarify?

By Jasmine Jun-01/2017 03:33:53

A

Hello Jasmine, 
Thanks for your inquiry.


Please note that it has WIFI: 802.11a/b/g/n/ac wireless internet.

Q

the screen is gorilla glass 4 or 3

By nerantzis Apr-22/2017 18:35:34

A

Hello nerantzis,
Thank you for your inquiry.

Screen type: Capacitive,Corning Gorilla Glass 3,IPS.

Q

esse produto ele funciona no brasil com operadoras daqui ??

By vinicius rosa Apr-16/2017 22:05:22

A

Hello vinicius, 


The item support:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz

We recommend that you contact your local operator to check if the local frequency band is applicable.

Q

Is this phone Rooted or Unrooted ?,as Rooted phones wont work with NFC android payments

By Russ B Jan-07/2017 21:31:19

A

Hi Russ,


Thanks for your inquiry.

It is unrooted. 

It dose not support NFC.

Have a nice day!

Q

Does the speakers have protection against metal/steel dust? Thanks

By Eduardo Dec-05/2016 13:35:21

A

Hello Eduardo, 
It has the protection against metal/steel dust.

Let me know if you need any help.

Q

Nomu S30, does it come with US plug? or other?

By L Dec-01/2016 04:14:59

A

Hello L,

It comes with CN charger, while we can send you the US adapter for free.         

Thank you for your attention. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Do you have some express shipping to Russia? I need to get the phone in 10 days.

By Galyuk May-28/2017 11:18:09

A

Hello Galyuk,
I'm sorry the item can only be shipped by flat rate shipping to Russia.

Q

Hi, These cellphone available in Germany too? So , are you shipping to Germany? Thanks!

By Tamas Jan-31/2017 19:32:26

A

Hello Tamas,

Thank you for your inquiry.

This item is only available in HK-2 warehouse. We will ship it from China. Please check this link for the shipping method: http://prntscr.com/e4oo8g

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Olá vou comprar ele mais antes gostaria de saber se para o brasil vem de boa eo tempo maximo de espera

By Bruno Brito Jan-19/2017 15:13:08

A

Hello Customer,



It depends on which shipping method you choose.


For Expedited Shipping, the standard shipping time is 3-7 business days.


For Priority Line, The standard shipping time is 7-15 business days.


For Unregistered Air Mail & Registered Air Mail, The standard shipping time is 10-35 business days.


The fee and time depends on the weight and the destination country.

For more details, please check: http://www.gearbest.com/about/shipping-methods.html


Q

hello how would i go about getting a free sample so that i may review it on my youtube channel, thank you, i really look foward to reviewing this product as this is the first i have heard of this phone company. thank you again have a great day.

By Msc Feb-23/2017 14:46:25

A

Hello Msc
You just need to contact youtube@gearbest.com.

Q

Hi, this phone will be sent to Iran

By bahram taghipour Feb-21/2017 17:25:58

A

Hello bahram,
Yes, we can ship it to Iran.


Q

Hi, this phone will be sent to Iran

By bahram taghipour Feb-21/2017 17:25:53

A

Hello bahram, 
Yes, we can ship it to Iran.


Q

Hi, Will u have Nomu S30 in European Warehouse too in near future?

By diveX Jan-11/2017 07:44:24

A

Hello diveX, 


Thank you for your inquiry.

I am sorry we only have it in HK-2 warehouse,we can not guarantee if we will have it in EU warehouse or not.

Q

Hello! Please tell me how I can get repair warranty in Russian Federation for this phone?

By Edward Nov-24/2016 22:49:12

A

Hello Edward,

It is with one year warranty(Gearbest), sorry that we don't have the repair center in Russian Federation. Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.          

Thank you for your attention.