Customer Questions & Answers

  • All(26)
  • Product Information(20)
  • Stock Status(1)
  • Payment
  • About Shipping(4)
  • Others(1)
Q

Does this have exposed mains wiring?

By Chase Oct-22/2018 01:49:02

A

Hello Chase,


You need to wire yourself, but it is very safe.

Q

Hi! I have a printer like this. Why are you saying that the printer is not compatible with Win10 when it is? (I'm using it with Win10, no problems at all.)

By Zsolt Bottka Sep-17/2018 14:05:00

A

Hello Zsolt,


It is compatible with Win10.

Q

what hot end do you use with tronxy x1

By martin Mar-28/2018 04:05:31

A

Hello Martin,

There are MK8 nozzle,heating tube 12V 40W, 100K thermistor and bowden extruder.Thank you.

Q

why is the au plug the only one not on sale?

By David Feb-06/2018 02:14:44

A

Hello David,

UK and AU plug are not on flash sale since the limited number.

We have stock with AU plug, please feel free to order it. 

Q

Hello Is it compatible with windows 10? Can ABS be used? Thank You

By Angelo Jan-28/2018 17:19:18

A

Hello Angelo, 
It is compatible with windows 10.

● Supports 3D printing filaments: PLA, ABS

Let me know if you need any help.

Q

What service will you use to Ship to Canada?

By Vlad Oct-09/2017 22:43:55

A

Hello Vlad,
You can choose shipping company when you check out.

Q

Do i need to pay import duties when it is shipped to the Netherlands?

By Guus van Marle Oct-01/2017 18:24:03

A

Hello Guus,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do I need to pay import duties for this when it is shipped to the Netherlands?

By Guus Oct-01/2017 18:21:04

A

Hello Guus,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

While cleaning the hotend the filament guide pipe was torn in the process, is there any replacements available for the hotend?

By tom Sep-04/2017 03:23:22

A

Hello tom,

You can choose the parts here https://www.gearbest.com/3d-printer-parts-c_11400/ 

Q

Is this product assembled or is it a kit? Can I use it right out of the box or do I need to build it myself?

By Jon Jul-26/2017 10:45:57

A

Hello Jon,

It comes in a ket.

You need to build it by yourself.

Thank you for your inquiry.

Q

Does this have exposed mains wiring?

By Chase Oct-22/2018 01:49:02

A

Hello Chase,


You need to wire yourself, but it is very safe.

Q

Hi! I have a printer like this. Why are you saying that the printer is not compatible with Win10 when it is? (I'm using it with Win10, no problems at all.)

By Zsolt Bottka Sep-17/2018 14:05:00

A

Hello Zsolt,


It is compatible with Win10.

Q

what hot end do you use with tronxy x1

By martin Mar-28/2018 04:05:31

A

Hello Martin,

There are MK8 nozzle,heating tube 12V 40W, 100K thermistor and bowden extruder.Thank you.

Q

why is the au plug the only one not on sale?

By David Feb-06/2018 02:14:44

A

Hello David,

UK and AU plug are not on flash sale since the limited number.

We have stock with AU plug, please feel free to order it. 

Q

Hello Is it compatible with windows 10? Can ABS be used? Thank You

By Angelo Jan-28/2018 17:19:18

A

Hello Angelo, 
It is compatible with windows 10.

● Supports 3D printing filaments: PLA, ABS

Let me know if you need any help.

Q

While cleaning the hotend the filament guide pipe was torn in the process, is there any replacements available for the hotend?

By tom Sep-04/2017 03:23:22

A

Hello tom,

You can choose the parts here https://www.gearbest.com/3d-printer-parts-c_11400/ 

Q

Is this product assembled or is it a kit? Can I use it right out of the box or do I need to build it myself?

By Jon Jul-26/2017 10:45:57

A

Hello Jon,

It comes in a ket.

You need to build it by yourself.

Thank you for your inquiry.

Q

Hello, I see that the US plug is on sale but the Aus plug isn't. Will the US plug work in Aus at 240V with an adaptor? If not will the Aus plug be on sale at some point? Secondly I saw you say it is only compatible with windows 7/xp/mac. Doe this mean I cannot print if I do not have one of those? Thanks.

By Martin Jul-11/2017 05:42:58

A

Hello Martin,
Thanks for your inquiry.

1: The AU PLUG will work in AU with an AU power adaptor.

2: Yes, operating system: Windows XP / 7 / Mac.

Q

Is this printer suitable for printing food items like cookies/choclate please respond thank you

By Antony Abraham Jun-11/2017 14:29:49

A

Hello Antony, 
Thanks for your inquiry.


Please note that it can't suitable for printing food

Q

Will this product work in US( 115v@60 hertz)/?

By Paul Miele Jun-10/2017 19:37:58

A

Hello Paul, 
Thanks for your inquiry.


Please note that it can work in US

Q

Why cant the EU warehouse ship to Germany?

By Frank Mar-15/2017 12:14:59

A

Hello Frank                                                                                                                                                                                                                I have checked it for you, because the limit shipping method, this item can't be shipped to your country from EU warehouse  now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

What service will you use to Ship to Canada?

By Vlad Oct-09/2017 22:43:55

A

Hello Vlad,
You can choose shipping company when you check out.

Q

Do i need to pay import duties when it is shipped to the Netherlands?

By Guus van Marle Oct-01/2017 18:24:03

A

Hello Guus,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do I need to pay import duties for this when it is shipped to the Netherlands?

By Guus Oct-01/2017 18:21:04

A

Hello Guus,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, Which service do you use to shipping to Peru? DHL? EMS? UPS? Fedex? China Post? PostNl? Best Regards,

By Daniel Barreto Alva Jun-21/2017 23:43:28

A

Hello Daniel,

For your inquiry, we could only ship this product to Peru via DHL as the limit of the shipping way.


Let me know if you need any help.



Q

Review en canal The Maker 3DP, I'm very interested in doing a review of this 3d printer, I think my subscribers are interested. You will have a lot of feedback on my part, can you lend me one for making videos on Youtube? My channel is https://www.youtube.com/user/Indalo3D A greeting Miguel Angel

By The Maker 3DP Mar-20/2017 12:50:30

A

Hello The
You just need to contact youtube@gearbest.com.