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Customer Questions

  • All(27)
  • Product Information(21)
  • Stock Status(1)
  • Payment
  • About Shipping(4)
  • Others(1)
Q

Is It have automatic leveling?

By Mateus Nov-15/2019 11:06:20

A
Hello Mateus, Thank you for your inquiry.It does not have automatic leveling.
Q

Does this have exposed mains wiring?

By Chase Oct-22/2018 01:49:02

A
Hello Chase,You need to wire yourself, but it is very safe.
Q

Hi! I have a printer like this. Why are you saying that the printer is not compatible with Win10 when it is? (I'm using it with Win10, no problems at all.)

By Zsolt Bottka Sep-17/2018 14:05:00

A
Hello Zsolt,It is compatible with Win10.
Q

what hot end do you use with tronxy x1

By martin Mar-28/2018 04:05:31

A
Hello Martin,There are MK8 nozzle,heating tube 12V 40W, 100K thermistor and bowden extruder.Thank you.
Q

why is the au plug the only one not on sale?

By David Feb-06/2018 02:14:44

A
Hello David,UK and AU plug are not on flash sale since the limited number.We have stock with AU plug, please feel free to order it. 
Q

Hello Is it compatible with windows 10? Can ABS be used? Thank You

By Angelo Jan-28/2018 17:19:18

A
Hello Angelo, It is compatible with windows 10.● Supports 3D printing filaments: PLA, ABSLet me know if you need any help.
Q

What service will you use to Ship to Canada?

By Vlad Oct-09/2017 22:43:55

A
Hello Vlad, You can choose shipping company when you check out.
Q

Do i need to pay import duties when it is shipped to the Netherlands?

By Guus van Marle Oct-01/2017 18:24:03

A
Hello Guus,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Do I need to pay import duties for this when it is shipped to the Netherlands?

By Guus Oct-01/2017 18:21:04

A
Hello Guus,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

While cleaning the hotend the filament guide pipe was torn in the process, is there any replacements available for the hotend?

By tom Sep-04/2017 03:23:22

A
Hello tom,You can choose the parts here https://www.gearbest.com/3d-printer-parts-c_11400/