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Customer Questions & Answers

  • All(94)
  • Product Information(38)
  • Stock Status(1)
  • Payment
  • About Shipping(53)
  • Others(2)
Q

Can i use this my iphone 6 and iphone x

By Mahathir Jan-16/2019 14:06:06

A

Hello Mahathir, 
No ,I am sincerely sorry that it can not .

Q

can ship to indonesia?

By restu Jan-16/2019 09:14:28

A

Hello Restu,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

Can these be sent to USA?

By Xin Dec-04/2018 15:49:20

A

Hello Xin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

do you ship power bank to Australia? could not complete check out.

By Manish Jun-30/2018 08:17:12

A

Hello Manish,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Why this product cannot be shipped to Bulgaria? I've already ordered goods from you and everything was just fine...

By Oleg Jun-26/2018 16:03:31

A

Hello Oleg,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

on the video of the product the 10000mAh powerbank was with 2 usb ports. on your photos is with one usb port.. which is the correct? does it have 1 or 2 usb ports. thanks

By mario Jun-17/2018 13:43:35

A

Hello Mario, 

This is normal. MAh has a different number of outlets.

Let me know if you need any help.

Q

Why this product cannot be shipped to Israel ??? I want to buy it and always appears this message " Product does not support sending the current country"

By Mishel Jun-13/2018 20:57:33

A

Hello Mishel,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello Can you ship to Mexico THANKS :)

By Alan Jun-13/2018 04:14:15

A

Hello Alan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hello Friend. This product can be shipped to Mexico?

By Eduardo Jun-12/2018 19:16:54

A

Hello Eduardo,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hello Friend. This product can be shipped to Brazil.?

By Felipe Assunção May-26/2018 02:11:56

A

Hello Felipe,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can i use this my iphone 6 and iphone x

By Mahathir Jan-16/2019 14:06:06

A

Hello Mahathir, 
No ,I am sincerely sorry that it can not .

Q

can ship to indonesia?

By restu Jan-16/2019 09:14:28

A

Hello Restu,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

Can these be sent to USA?

By Xin Dec-04/2018 15:49:20

A

Hello Xin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

on the video of the product the 10000mAh powerbank was with 2 usb ports. on your photos is with one usb port.. which is the correct? does it have 1 or 2 usb ports. thanks

By mario Jun-17/2018 13:43:35

A

Hello Mario, 

This is normal. MAh has a different number of outlets.

Let me know if you need any help.

Q

This product can be sent to Greece? Thank you in advance.

By Stathis May-15/2018 14:44:21

A

Yes, it can be sent to Greece

Q

has quick charge 3.0?

By Gustavo May-07/2018 16:42:20

A

Hello Customer,

It doesn't support quick charge 3.0.


Q

Hello, can i charge and discharge in a same time on this battery ? ( pass through ).Thanks

By Sébastien Apr-24/2018 15:32:17

A

Hello Sébastien,
Yes,it can

Q

works with samsung S9? thanks

By hugo salvador Apr-22/2018 22:34:55

A

Hello Hugo,

It works with samsung S9.

Q

Can i use it to charge my lg V30? (USB type-c)

By HabMajo Apr-02/2018 12:23:05

A

Hello HabMajo, 
You can use it to charge lg V30.

Let me know if you need any help.

Q

Can i charge device with 1A and 5V?

By Evgen Mar-19/2018 00:10:21

A

Hello Evgen,

Input: 5.0V 2.0A, 9V / 12V 18W 
Output: 5.1V 2.4A, 9V / 12V 15W ( max ). 

Let me know if you need any further assistance. 


Q

Still no ideia when this product will be available again?

By Romeu333 Mar-15/2017 16:25:15

A

Hello Romeu333
This item is out of stock, sorry.
Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

do you ship power bank to Australia? could not complete check out.

By Manish Jun-30/2018 08:17:12

A

Hello Manish,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Why this product cannot be shipped to Bulgaria? I've already ordered goods from you and everything was just fine...

By Oleg Jun-26/2018 16:03:31

A

Hello Oleg,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Why this product cannot be shipped to Israel ??? I want to buy it and always appears this message " Product does not support sending the current country"

By Mishel Jun-13/2018 20:57:33

A

Hello Mishel,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello Can you ship to Mexico THANKS :)

By Alan Jun-13/2018 04:14:15

A

Hello Alan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hello Friend. This product can be shipped to Mexico?

By Eduardo Jun-12/2018 19:16:54

A

Hello Eduardo,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hello Friend. This product can be shipped to Brazil.?

By Felipe Assunção May-26/2018 02:11:56

A

Hello Felipe,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why this product cannot be shipped in Greece??? I want to buy it and always appears this message " Product does not support sending the current country" Am i doing something wrong????? Thank you in advance

By john Theoharis May-22/2018 13:05:09

A

Hello John,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. 

We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Why you can't send this to Brazil? I want to by one

By Lucas Marques May-22/2018 12:45:48

A

Hello Lucas,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. 

We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Is this product ships to Srilanka?

By Sanju May-20/2018 17:09:23

A

Hello Sanju,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hello! Do you ship the item to Latvia (Northern Europe, country in the EU)?

By Max Apr-23/2018 21:11:24

A

Dear Max,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Why did gearbest stop shipping to Brazil?

By Nil May-15/2018 18:52:21

A

Hello Nil,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Why did gearbest stop shipping to Brazil?

By Nil May-15/2018 18:51:20

A

Hello Nil,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html