All
Product keywords
Please enter the email address account

Customer Q&A

  • All(48)
  • Product Information(36)
  • Stock Status(3)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

Is it possible to tilt the camera (or tilt the drone in the air) so that I could use the drone for perpendicular birds-eye view photography?

By Jente Jansegers Jan-27/2019 14:26:40

A

Hello Jente,

It is possible to tilt the camera.

Q

The charger is 110v input?

By Hernan Nov-25/2018 05:12:12

A

Hello Hernan,


We will send an adapter with all our products according to the order's country of delivery.


Q

Xiaomi Mijia 4K would fit on this quadcopter?

By Uros Jun-21/2018 18:30:32

A

Hello Uros, 

Thank you for your inquiry.

They are not compatible.


Q

can this product stay constant in the air?

By emil Jun-08/2018 17:15:51

A

Hello Emil,
No, sorry.

Q

Does this product have altitude hold?

By Paul Carrington Mar-14/2018 12:07:07

A

Hello Paul, 
No ,I am sorry that it does not have .

Q

Hello. Do You have this item on G-W-5 warehouse. can you ship immediately after payment?

By GoncziG Jan-29/2018 22:39:20

A

Hello GoncziG,

G-W-5 is in Czech Republic.

The item is in stock now,please feel free to order it. 

All Gearbest products require a processing time. 

It is necessary for us to inspect all items one by one prior to shipping.

Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Some items can be shipped out within 24 hours, please feel free to choose your products based on your own needs.


Q

in which countries are these warehouses? G-W-16 G-W-5 G-W-6

By silvvia Jan-23/2018 21:46:44

A

Hello silvvia,
Please note that the G-W-16 is located in Spanish, G-W-5 in Czech Republic and G-W-6 in Franch.

Q

When the black one will be ready to buy? And another question is: do I have to pay VAT when i'll order Drone to Poland?

By Michael Oct-10/2017 14:28:14

A

Hello Michael,


We except in stock in black on Nov.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will the mount work with the GP Hero 5?

By Ed E. Skankus Jul-25/2017 14:34:20

A

Hello Ed,


Yes, it will work with the GP Hero 5.

Thank you for your inquiry.

Q

Can it connect to FPV monitor ? And maximum distance of this connection ?

By Linh Jul-15/2017 09:11:04

A

Hello Linh,
Thanks for your inquiry.

1: Yes, the item can coonect with a FPV monitor.

However, it does not have the real-time map function. 

2: The distance depends on the accessory you purchase.

Q

Is it possible to tilt the camera (or tilt the drone in the air) so that I could use the drone for perpendicular birds-eye view photography?

By Jente Jansegers Jan-27/2019 14:26:40

A

Hello Jente,

It is possible to tilt the camera.

Q

The charger is 110v input?

By Hernan Nov-25/2018 05:12:12

A

Hello Hernan,


We will send an adapter with all our products according to the order's country of delivery.


Q

Xiaomi Mijia 4K would fit on this quadcopter?

By Uros Jun-21/2018 18:30:32

A

Hello Uros, 

Thank you for your inquiry.

They are not compatible.


Q

can this product stay constant in the air?

By emil Jun-08/2018 17:15:51

A

Hello Emil,
No, sorry.

Q

Does this product have altitude hold?

By Paul Carrington Mar-14/2018 12:07:07

A

Hello Paul, 
No ,I am sorry that it does not have .

Q

Will the mount work with the GP Hero 5?

By Ed E. Skankus Jul-25/2017 14:34:20

A

Hello Ed,


Yes, it will work with the GP Hero 5.

Thank you for your inquiry.

Q

Can it connect to FPV monitor ? And maximum distance of this connection ?

By Linh Jul-15/2017 09:11:04

A

Hello Linh,
Thanks for your inquiry.

1: Yes, the item can coonect with a FPV monitor.

However, it does not have the real-time map function. 

2: The distance depends on the accessory you purchase.

Q

Hi, is it comes with EU plug charger? I do not see it i description. If not, is it possible to get? Thank You.

By Sp Ml Jun-27/2017 12:54:32

A

Hello Sp,

It comes with an US plug.

Currently there is no EU plug version for this model.

Thank you for your inquiry.

Q

Hello. Tell me please. Does the power battery goes in the package with quadcopter?

By Battery Jun-07/2017 18:09:13

A

Hello Battery, 
Thanks for your inquiry.


Package Contents: 1 x Aircraft, 1 x Transmitter, 4 x Propeller Guard, 4 x Landing Strut, 1 x Camera Bracket, 1 x Screw Driver, 1 x Wrench, 1 x Charger, 1 x Bag of Screws, 1 x English Manual

Q

Hola, que batería usa el control remoto? el control remoto es recargable?

By Cano May-11/2017 22:11:11

A

Hello Cano,

Transmitter Power: 4 x 1.5V AA battery(not included).

Q

Hello. Do You have this item on G-W-5 warehouse. can you ship immediately after payment?

By GoncziG Jan-29/2018 22:39:20

A

Hello GoncziG,

G-W-5 is in Czech Republic.

The item is in stock now,please feel free to order it. 

All Gearbest products require a processing time. 

It is necessary for us to inspect all items one by one prior to shipping.

Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Some items can be shipped out within 24 hours, please feel free to choose your products based on your own needs.


Q

When the black one will be ready to buy? And another question is: do I have to pay VAT when i'll order Drone to Poland?

By Michael Oct-10/2017 14:28:14

A

Hello Michael,


We except in stock in black on Nov.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, I´m in Argentina, this article is in EEUU warehouse avaiable ?

By Rubén Alberto Reino Jan-20/2017 00:46:50

A

Hello Rubén,
This product is only available in China. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

in which countries are these warehouses? G-W-16 G-W-5 G-W-6

By silvvia Jan-23/2018 21:46:44

A

Hello silvvia,
Please note that the G-W-16 is located in Spanish, G-W-5 in Czech Republic and G-W-6 in Franch.

Q

Hi I just want to know few things... Which is which way will arrive this product if I choose the registered air mail version as shippment? (to Romania) Can be found this in the EU warhouse, or can be shipped to one?, because I want to get rid of the applicable taxes of my country, when I get this from extra European retailer. Will be in the package something about the product price? Thank you!

By Zsolt May-26/2017 16:39:19

A

Hello, Zsolt

Thank you for the inquiry.

We will use PostNL / Malaysia Post to ship the order, it will take 10-25 business days to arrive.

The item will be shipped from the China warehouse.

Sorry to inform you that you might need to pay tax.

Please feel free to contact us if you have additional questions.

Q

Do u deliver to india successfully.....worried about indian customs......what can u do about it..?

By Shankha Feb-24/2017 15:39:28

A

Hello Shankha
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

1=Hi Is it true that the aircraft will fly 20 minutes.؟ 2=Its height from earth to heaven is how much can go up؟ 3=Do you also send from Iran؟ 4=When the product is off؟ Thank you to all of my questions answer

By shook Feb-19/2017 03:24:14

A

Hello shook, 


Thank you for your inquiry.

Yes,it will fly 20 minutes.

There is no height limit.

We ship it from China.

We will sell it constantly.

Q

Hi Does this bugs 3 ship to n.Ireland and have I any guarantee if it does not arrive .I will lose my money thankyou

By Emmet Feb-17/2017 11:58:39

A

Hello Emmet, 


Thank you for your inquiry.

Yes,we can ship it to Ireland.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

This policy is for all the products on our website.


Q

Can i plug this drone with fpv goggles ?

By Pavle Jan-29/2017 19:24:35

A

Hello Pavle,
Sorry it can't be drone with fpv goggles .

Let me know if you need any help.    

   


Q

Will the iConnTechs IT Action camera work on this drone? Here is a link to the camera: https://www.amazon.com/ICONNTECHS-Viewing-Waterproof-Camcorder-batteries/dp/B01JYS4QQM/ref=sr_1_1?ie=UTF8&qid=1483814699&sr=8-1&keywords=iconntechs+4k

By Justin Palardy Jan-07/2017 18:48:45

A

Hello Justin,

Thanks for your inquiry.

Sorry, it doesn't works with this drone.

Have a nice one.


Q

Where can i find a camera that fits in this drone for FPV flying>?

By Thomas Jan-04/2017 18:34:21

A

Hi Thomas,


Thanks for your inquiry.

You can check this camera: http://www.gearbest.com/action-cameras/pp_493572.html?wid=21 

Have a nice day!