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Customer Questions & Answers

  • All(35)
  • Product Information(30)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others(1)
Q

Do all models of this tv box has spdif (optical) port? Some person in his review has showed that he received a tv box with no optical port physically present.

By Escudo May-29/2018 00:13:29

A

Hello Escudo,


All have fiber optic ports

Q

can you use it with a non smart tv

By isaac Apr-18/2018 13:19:39

A

Hello Isaac,

Sincerely sorry for the late reply.

You need check whether the TV is HD signal input,if it is,you may use it with a non smart tv.Thank you.

Q

does the streamer include hebrew language? can it be all in hebrew?

By Alina Apr-10/2018 15:35:22

A

Hello Alina, 

Thank you for your inquiry.

It can support hebrew language.

Q

Hi, How many devices can pair with Bluetooth? Mouse+headphones+keyboard ...

By adas Mar-19/2018 07:03:15

A

Hello adas,


Two.

Q

I live in Canada. Would this product be shipped from your US warehouse? That would arrive much faster than from China. Thank you

By Michael Feb-02/2018 04:25:54

A

Hello Michael,
We ship everywhere in the world from the CN warehouse.

Please choose the item and make a new order. You could choose the US warehouse.

Then you could find the all of the available shipping method with shipping time for the item.

If you could find the available shipping method, it means that the we could ship it as your request.


Q

Sending to Brazil with reduced value? below $ 30.00?

By Claudia Oct-03/2017 23:36:47

A

Hello Claudia, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Sending to Brazil with reduced value? below $ 30.00?

By Claudia Oct-03/2017 22:28:10

A

Hello Claudia, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

How do you enable the 3D video?

By Isaac Sep-26/2017 19:19:28

A

Hello Isaac,

It doesn't need to enable the 3D video as the acquiescence is 3D video.

   


Q

what capacity can a SD card fit on this box ?

By Christine Thompson Sep-05/2017 02:45:38

A

Hello Christine,

It supports 64G SD card.


Q

hi is there 2 usb port or only one ? Thx

By saerdryl Aug-31/2017 15:45:45

A

Hello saerdryl,
This item has 2 usb ports .

Q

Do all models of this tv box has spdif (optical) port? Some person in his review has showed that he received a tv box with no optical port physically present.

By Escudo May-29/2018 00:13:29

A

Hello Escudo,


All have fiber optic ports

Q

does the streamer include hebrew language? can it be all in hebrew?

By Alina Apr-10/2018 15:35:22

A

Hello Alina, 

Thank you for your inquiry.

It can support hebrew language.

Q

Hi, How many devices can pair with Bluetooth? Mouse+headphones+keyboard ...

By adas Mar-19/2018 07:03:15

A

Hello adas,


Two.

Q

How do you enable the 3D video?

By Isaac Sep-26/2017 19:19:28

A

Hello Isaac,

It doesn't need to enable the 3D video as the acquiescence is 3D video.

   


Q

what capacity can a SD card fit on this box ?

By Christine Thompson Sep-05/2017 02:45:38

A

Hello Christine,

It supports 64G SD card.


Q

hi is there 2 usb port or only one ? Thx

By saerdryl Aug-31/2017 15:45:45

A

Hello saerdryl,
This item has 2 usb ports .

Q

Has anybody installed Spanish Netflix and HBO application? I have a previous TV box that has issues running Spanish HBO app and wanted to purchase one that runs those without issues.

By Jose Aug-31/2017 13:00:46

A

Dear Jose,


Thank you for your inquiry.

Yes, it can be installed Spanish Netflix and HBO application.

It can be installed Andriod APK.

Q

How to control it? Mobile, RC, wireless keyboard, RC or what?

By Jair Godoy Aug-20/2017 03:26:26

A

Hello Jair,

You can control it by Remote Control.


Let me know if you need any further assistance. 


Q

PVR?

By alexandros Aug-14/2017 12:48:52

A

Hello alexandros,


No, this item is not a PVR. It is a TV box.

Thank you for your inquiry.

Q

Is this kodi 17.3

By Steve Martin Jul-01/2017 10:47:32

A

Hello Steve,


No, it is kodi 16.1.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

I live in Canada. Would this product be shipped from your US warehouse? That would arrive much faster than from China. Thank you

By Michael Feb-02/2018 04:25:54

A

Hello Michael,
We ship everywhere in the world from the CN warehouse.

Please choose the item and make a new order. You could choose the US warehouse.

Then you could find the all of the available shipping method with shipping time for the item.

If you could find the available shipping method, it means that the we could ship it as your request.


Q

Sending to Brazil with reduced value? below $ 30.00?

By Claudia Oct-03/2017 23:36:47

A

Hello Claudia, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Sending to Brazil with reduced value? below $ 30.00?

By Claudia Oct-03/2017 22:28:10

A

Hello Claudia, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

How long does it take to ship to singapore ? What to do it the item is defect or no tally ?

By Dennis Ong Jun-18/2017 17:29:10

A

Dear Dennis,


Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

The exact shipping time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

Please note that the above shipping times are for guidance only. 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Q

can you use it with a non smart tv

By isaac Apr-18/2018 13:19:39

A

Hello Isaac,

Sincerely sorry for the late reply.

You need check whether the TV is HD signal input,if it is,you may use it with a non smart tv.Thank you.