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Customer Q&A

  • All(36)
  • Product Information(23)
  • Stock Status
  • Payment
  • About Shipping(8)
  • Others(5)
Q

ola aki esta falando que esgotou o estoque..quando vai ter mais????

By lucas Apr-27/2017 17:07:32

A

Hello lucas,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

oi , os dois chips é micro ?

By Armanndo Apr-25/2017 16:04:30

A

Hello Armanndo,

Here is its SIM Card Type:

Micro SIM Card, Nano SIM Card


Let me know if you need any help.

Q

ele e a prova da agua?

By adriel felipe lamim Apr-23/2017 17:28:41

A

Hello adriel,

Please note that this phone is not waterproof.

Let me know if you need any help.

Q

Hi Is there in this phone Event light? In case if missed call or received message something like small led will flash time-to-time. Thanks.

By Niklas Apr-21/2017 15:20:50

A

Hello Niklas, 



No Event light.


Q

l'ho acquistato da 3 mesi circa e non mi funzionano i tasti home il telefono e'in garanzia?come faccio e dove lo invio per la sostituzione

By nicolo Apr-17/2017 16:41:08

A

Hello nicolo
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Why do not you send them to Angola? I really want to buy this product

By David Apr-17/2017 12:38:22

A

Hello David,   

Unfortunately, there is no shipment for this item to Angola from HK-2 warehouse.


Please check out our other amazing items here: http://www.gearbest.com/new-products/  

Grab our best deals here: http://www.gearbest.com/gadget-deals.html   


Q

Hi how long will take to deliver here in UAE and how much the shipping cost? i will order today or tomorrow.

By Allan Mar-29/2017 09:49:04

A

Hello Allan,


You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Which carrier will deliver on using expedited shipping? Is it DHL or any other company?

By Sourabh Mar-24/2017 17:09:49

A

Hello Sourabh,
Yes, DHL will be the expedited shipping to India. Have a nice day!

Q

Hello, I would like to know if this device has the Portuguese language, but also if it is delivered in Brazil?

By cassia Mar-14/2017 16:39:35

A

Hello cassia,

This phone supports the Portuguese language and we can send it to Brazil.


Please feel free to contact us if you have any questions.


Q

hello, I am from portugal and if I buy this product and come through EU do I pay taxes in customs? Thanks ! regards

By Ricardo Feb-27/2017 13:18:46

A

Hello Ricardo,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

ola aki esta falando que esgotou o estoque..quando vai ter mais????

By lucas Apr-27/2017 17:07:32

A

Hello lucas,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

oi , os dois chips é micro ?

By Armanndo Apr-25/2017 16:04:30

A

Hello Armanndo,

Here is its SIM Card Type:

Micro SIM Card, Nano SIM Card


Let me know if you need any help.

Q

ele e a prova da agua?

By adriel felipe lamim Apr-23/2017 17:28:41

A

Hello adriel,

Please note that this phone is not waterproof.

Let me know if you need any help.

Q

Hi Is there in this phone Event light? In case if missed call or received message something like small led will flash time-to-time. Thanks.

By Niklas Apr-21/2017 15:20:50

A

Hello Niklas, 



No Event light.


Q

Hello, I would like to know if this device has the Portuguese language, but also if it is delivered in Brazil?

By cassia Mar-14/2017 16:39:35

A

Hello cassia,

This phone supports the Portuguese language and we can send it to Brazil.


Please feel free to contact us if you have any questions.


Q

¿Sirve para funcionar en España?

By Nelson Feb-25/2017 21:23:41

A

Hello Nelson,


Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz

Please ensure local area network is compatible.  click here: http://maps.mobileworldlive.com/network.php?cid=35&cname=Spain   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.

Q

Good afternoon. does it have a compass or osciloscope sensor? thank you. kind regards

By ludwig Feb-22/2017 17:08:25

A

Hello ludwig, 


Thank you for your inquiry.

Sorry it doesn't have  compass or osciloscope sensor.

Q

Is the battery removable?

By Diego F. Maiato Feb-08/2017 13:46:03

A

Hello Diego,

It is removable.

Q

Is this phone notifications led?

By Mirko Feb-08/2017 08:47:08

A

Hello Mirko,

No, it does not have.

Q

what operating system does it has on it? android or windows? thanks

By Daniel Jan-25/2017 20:51:12

A

Hi!This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. The item is System: Android 6.0. Hope that is helpful. Wish you have a good day!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Why do not you send them to Angola? I really want to buy this product

By David Apr-17/2017 12:38:22

A

Hello David,   

Unfortunately, there is no shipment for this item to Angola from HK-2 warehouse.


Please check out our other amazing items here: http://www.gearbest.com/new-products/  

Grab our best deals here: http://www.gearbest.com/gadget-deals.html   


Q

Hi how long will take to deliver here in UAE and how much the shipping cost? i will order today or tomorrow.

By Allan Mar-29/2017 09:49:04

A

Hello Allan,


You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Which carrier will deliver on using expedited shipping? Is it DHL or any other company?

By Sourabh Mar-24/2017 17:09:49

A

Hello Sourabh,
Yes, DHL will be the expedited shipping to India. Have a nice day!

Q

hello, I am from portugal and if I buy this product and come through EU do I pay taxes in customs? Thanks ! regards

By Ricardo Feb-27/2017 13:18:46

A

Hello Ricardo,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

Este produto é entregue no Brasil?

By Jordan Feb-02/2017 14:53:42

A

Hello Jordan, 

Thank you for your inquiry.

In this case, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

ESTE PRODUTO É ENVIADO PARA O BRASIL? TEMPO MÉDIO DE ENTREGA?

By JORDAN Feb-02/2017 14:32:29

A

Hello JORDAN, 

Thank you for your inquiry.

In this case, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi..I bought this phone on 23 nov and I dont know if it's already at the post mail in my country(because is not coming at my home adress). With Postnl tracking package says is in my country, but I don't know if is it in my region. I will go tommorow to find out.

By Sergiu Dec-13/2016 09:54:28

A

Hello Sergiu,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, Can you please confirm to me what would be the best shipping option to avoid custom taxes? I'm from Portugal. Do you have the product in stock? Thanks.

By Diogo Dec-02/2016 15:30:03

A

Hello Diogo,
Yes it's available now. Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs taxand any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

l'ho acquistato da 3 mesi circa e non mi funzionano i tasti home il telefono e'in garanzia?come faccio e dove lo invio per la sostituzione

By nicolo Apr-17/2017 16:41:08

A

Hello nicolo
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

How much is the freight? And I will receive the purchase in how much time?

By Alexandre Tancredo Feb-02/2017 21:45:53

A

Hello Alexandre
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

I have recently purchased a Umi Diamond phone & have a question regarding the dual sim set up I placed a 4G compatible sim in the #1 slot & a 3G compatible sim in the #2 slot The sim in the #2 slot shows as a 2G only & therefore wont work here in Australia as we no longer support the 2G network. Is there a way I can change it to 3G in slot 2 so I can get my work sim to run or can the phone only run 2G in the second slot ?

By Raymond Jan-04/2017 06:33:37

A

Hello Raymond,

Customers can insert 1 SIM card alone,it is 4G and you can set the network mode in setting.
Thank you.

Q

Is the product available in India? What about the payment methods and service centers?

By Hassan Dec-22/2016 13:26:00

A

Hello Hassan

It is in stock in our hongkong warehouse.

Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Is there any technical support in Greece? Via official Umi Greece?? Thank you.

By Alexandros Dec-11/2016 13:37:35

A

Hello Alexandros,

We don't have service center in Greece.