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Customer Q&A

  • All(90)
  • Product Information(72)
  • Stock Status
  • Payment(3)
  • About Shipping(9)
  • Others(6)
Q

Is it compatible with HBO, and amazon prime video? Thank you

By David Fernandez Oct-02/2018 14:38:33

A

Hello David,

Please be assured that it is compatible with HBO and Amazon's main video.


Let me know if you need any further assistance. 


Q

The USB's ports are use 2.0 or higher version?

By Andras Sep-20/2018 07:49:19

A

Hello Andras,


The USB's ports are use 2.0.

Q

Really no support for FLAC or APE?

By John A Sep-11/2018 20:34:10

A

Hello John,


Sorry, it does not support FLAC or APE.

Q

Does this product has the built-in chromecast as the xiaomi?

By David Aug-19/2018 07:40:35

A

Hello David,

No, sorry.

Q

Hello! Product 3Gb+32Gb. Tell me, what color is the board (PCB)?

By Anatoliy Jul-25/2018 16:40:29

A

Hello Anatoliy,
It is blue.

Q

Does it support dvb t2?

By Carlos Alberto Ortiz Jul-19/2018 12:29:07

A

Hello Carlos, 

No ,I am sincerely sorry that it does not .

Q

Hello! I would like to use this box for Android TV Development, and I am wondering about two things: 1) Does it support portrait orientation? 2) Does it support HID? (I have IR-touch HID, vendorId: 1FF7 and deviceId: 0013) Thanks! I've checked some boxes and some of them was able to handle with HID, and some of them was able to run apps in portrait mode. But I need both :)

By Przemek Jul-18/2018 06:23:25

A

Hello Przemek,


Sorry, it does not support portrait orientation and HID.

Q

Hi, Can I stream movies from a webpage in google chrome with this box? Cheers

By mo Jun-11/2018 02:15:53

A

Hello Mo,

You could download it and save to the box.

Q

Hello there. Is a Codi version pre-installed in the product? Thanks

By Stavros Jun-09/2018 19:21:55

A

Dear Stavros,


Yes, it has the pre-installed Kodi.

Q

Hello I want to buy that product it's not rooted and i need it rooted. Thanks

By Slim Jun-03/2018 17:16:46

A

Hello Slim, 
It is rooted.

Let me know if you need any help.

Q

Is it compatible with HBO, and amazon prime video? Thank you

By David Fernandez Oct-02/2018 14:38:33

A

Hello David,

Please be assured that it is compatible with HBO and Amazon's main video.


Let me know if you need any further assistance. 


Q

The USB's ports are use 2.0 or higher version?

By Andras Sep-20/2018 07:49:19

A

Hello Andras,


The USB's ports are use 2.0.

Q

Really no support for FLAC or APE?

By John A Sep-11/2018 20:34:10

A

Hello John,


Sorry, it does not support FLAC or APE.

Q

Does this product has the built-in chromecast as the xiaomi?

By David Aug-19/2018 07:40:35

A

Hello David,

No, sorry.

Q

Hello! Product 3Gb+32Gb. Tell me, what color is the board (PCB)?

By Anatoliy Jul-25/2018 16:40:29

A

Hello Anatoliy,
It is blue.

Q

Does it support dvb t2?

By Carlos Alberto Ortiz Jul-19/2018 12:29:07

A

Hello Carlos, 

No ,I am sincerely sorry that it does not .

Q

Hello! I would like to use this box for Android TV Development, and I am wondering about two things: 1) Does it support portrait orientation? 2) Does it support HID? (I have IR-touch HID, vendorId: 1FF7 and deviceId: 0013) Thanks! I've checked some boxes and some of them was able to handle with HID, and some of them was able to run apps in portrait mode. But I need both :)

By Przemek Jul-18/2018 06:23:25

A

Hello Przemek,


Sorry, it does not support portrait orientation and HID.

Q

Hi, Can I stream movies from a webpage in google chrome with this box? Cheers

By mo Jun-11/2018 02:15:53

A

Hello Mo,

You could download it and save to the box.

Q

Hello there. Is a Codi version pre-installed in the product? Thanks

By Stavros Jun-09/2018 19:21:55

A

Dear Stavros,


Yes, it has the pre-installed Kodi.

Q

Hello I want to buy that product it's not rooted and i need it rooted. Thanks

By Slim Jun-03/2018 17:16:46

A

Hello Slim, 
It is rooted.

Let me know if you need any help.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

What is the price in USA dollars?

By Fernando W Batista Jan-31/2018 19:23:59

A

Hello Fernando,

It is $96.85.

Q

Good afternoon! Do customs duties for Brazil increase the price of the product? Arriving in Brazil, can you tell me if it takes time to be released? Thank you!

By José Marcelo Caetano Jun-26/2017 18:33:09

A

Hello José,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you price match Banggood?

By Scott Jun-26/2017 02:50:59

A

Hello Scott,
Thanks for your inquiry.

Sorry, we do not support price match function.

Q

enviando para o Brasil, qual forma de envio mais rápida você recomenda ? Obrigado.

By Anderson May-21/2018 15:11:57

A

Olá Anderson,

Geralmente, a maioria do produtos serão enviados dentro de 3-7 dias úteis após o pagamento. No entanto, o tempo de processamento exato varia de acordo com o item.
Por favor consulte o tempo de transporte estimado abaixo:

Registered Air Mail    22-60 business days    $1.85    

Priority Line    18-45 business days    $7.05    

Expedited Shipping    15-50 business days    $30.97    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    

Você pode consultar este link http://www.gearbest.com/about/shipping-methods.html para mais detalhes

Q

G-W-6 is from? thanks

By Miguel A Costa Apr-09/2018 13:33:42

A

Hello Miguel,

G-W-6 is in France.Thank you.

Q

Where is G-W-4 warehouse located?

By Notranc Mar-25/2018 20:07:16

A

Hello Notranc, 
The G-W-4 warehouse is located in Poland .

Q

Where is G-W-4 warehouse located? Within Free Trade Zone or outside? Thanks.

By kaparo Mar-22/2018 14:11:43

A

Hello kaparo,


It is located in Poland. 


Let me know if you need any further assistance. 


Q

Please inform me how can I order this product from your European warehouse so that I have not any problem with customs,and if I can have the rate in Euro please Thank you

By DIMITRIOS PREVEZANOS Mar-05/2018 09:15:00

A

Hello DIMITRIOS,

Warehouse Options:  China  G-W-13  G-W-4  G-W-16  G-W-6

You could choose warehouse when you make orders.

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Can you ship this product to Kuwait by expedited shipping.

By Faisal Oct-25/2017 10:55:47

A

Hello Faisal,
Yes, we can ship to your country via 

Unregistered Air Mail    15 - 28 business days    FREE SHIPPING    

Registered Air Mail    15 - 28 business days    $0.82    

Priority Line    3 - 7 business days    $10.18    

Expedited Shipping    3 - 7 business days    $29.69    


Q

good morning if I buy in Italy I have to pay customs? ITALY EXPRESS expedition, is there any more?

By Pino Di Paolo Oct-04/2017 09:44:33

A

Hello Pino,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

We are sorry we can't ship via express line.

Q

shipping method FREE SHIPPING to India Via Priority Line ,please mention the carrier name

By Pinaki Sep-08/2017 02:39:05

A

Hello Pinaki,
Gati.

Q

Can you declare 20 usd to shopping to Brasil?

By Marcos Aug-15/2017 11:42:51

A

Hello Marcos,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Where G-W-5 is from? Thanks.

By Spiros May-16/2018 20:07:53

A

This warehouse is located in Czechoslovakia

Q

Can your tell me about warranty policy for this product?

By Somchai tree Apr-18/2018 03:14:08

A

Hello Somchai,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

when is the deivery to ukraine?

By vasiliy Apr-16/2018 11:48:51

A

Hello vasiliy,
Shipping time depends on the shipping method you choose during the check out. You can check 'Shipping Cost To' on the item page for more information. Thank you for your inquiry.

Q

Hi. i am already placed the order in 9/9/17 but no tracking information till date how can i track my order

By Kishore Koli Sep-12/2017 14:13:06

A

Hello Kishore
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Greeting, Can you send me a device with the installed Kodi 17.3?

By Dudo Aug-16/2017 22:45:39

A

Hello Dudo,


This device comes with Kodi 17.3.

Thank you for your inquiry.

Q

what channels can you get on this box ( i.e can you get sky channels , sky sports , bt sport )

By darren Aug-07/2017 13:27:55

A

Hello darren,


This is a network TV box. It does not receive any TV channels itself. It can only get resources from the internat through WIFI or ethernet cable.

Thank you for your inquiry.